GO Outdoors - Lancaster (Express) Opiniones 

218
TrustScore: 5 sobre 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Lancaster (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • New Street 17, LA1 1EG, Lancaster, England, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

218 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(218)

35.367 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Went in last week wanted to buy a tech…

Went in last week wanted to buy a tech t shirt for work and holiday as im a barber . Simon recommended Moutain Tech was very happy with the product and quality and price. Would highly recommend to anyone and is cheaper than Monterex . Simon was class and really chatty

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Simon was great giving us advice on all…

Simon was great giving us advice on all sorts like what gear would work best for budget and scenario, and a guide of places to go. Would definitely recommend a visit to the shop.

5 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Just been in go outdoors and served by…

Just been in go outdoors and served by Simon it’s nice to be served by somebody who has lots of knowledge. Very nice chap . Lancaster store. Thank you for your help.

4 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Simon again!

Was served by Simon again. Went in for a fleece n also needed new poles….this guys knowledge is brilliant n find his advice so helpful. We soon got onto the subject of boots as I’m looking for new ones….again he gave me advice which I didn’t know and opened up new possibilities for me I hadn’t thought about. Every time I see Simon I feel I’m getting the right gear for the right reasons.
So good to have someone who knows about outdoor activities and the gear they sell. Fantastic guy 👌👍

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful guys lots of advice on everything you woukd like to know definitely recommend prices are low

1 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks to Simon for his footwear…

Thanks to Simon for his footwear advice. Really knowledgeable - really helpful. Can away with a great, good value pair of shoes.

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Simon was our sales person at Lancaster…

Simon was our sales person at Lancaster today, very helpful and knowledgeable with regard to all products. Friendly personality as have all the staff at Lancaster. Got everything I needed.👍

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Chris and Simon were great today

Chris and Simon were great today. They were professional, considerate, and so helpful. I was trying to order a coat today online (sale item) and the website would not recognise my membership number for the discounted price. However, they persevered with my ipad and tried to link everything together. But the WiFi kept playing up so they kindly wrote the relevant instructions for me to try again at home. Now if Go Outdoors re-instated the fantastic facility of order the item/s you wanted and they would be delivered to your store. It would of made my life easier and simpler rather than wasting my time on a very shoddy website, that seems to be increasingly difficult to navigate.
I'm sure online sales will be increasing but this could be even better if you brought back the personal touch of "Yes we can order that for you and you can pick it up here or have it delivered!"
Thank you once again for Chris and Simon's endeavours it was definitely 5 star treatment.

29 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boots

Simon was really helpful today when I was buying some walking boots and other kit. He had great advice and helped me save money with the membership. Thanks!

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Visited the store today and whilst they…

Visited the store today and whilst they didn’t have exactly what I needed, Simon still offered really sound advice and a good chat. Top man, thank you.

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Lancaster branch. Brilliant.

Nipped into the Lancaster branch today having forgotten to bring my walking trainers away with me. We were served by Henry, excellent service, good advice and brilliant product knowledge. As well as the obvious good value. Left with a cracking pair of Merrell shoes. Thanks Henry.

24 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks Henry and Simon

24 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

thank you Simon & Henry

thank you Simon & Henry, very friendly and knowledgeable

23 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Expert and friendly experience

Visited Go Outdoors for the first time today and had a great sales experience with Simon who guided me expertly through the product choices. Would highly recommend and would definitely visit again.

22 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Chris was very helpful and thoughtful

Chris was very helpful and thoughtful. Great service.

18 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Delivery notification

I use Go outdoor products and always happy.
However this purchase, the purchase being fine. I had to chase up the order delivery and had it been delivered to the store.
I received an email that the order was being delivered to my local store and would receive an email or text to say it had been delivered. This, didn’t happen. Go outdoors are not cheap products. The least the company could do is notify customers more often as to how the order is progressing, where it is currently at, or at least notify the customer it has arrived at its destination as originally said.

10 de abril de 2026
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff

The staff, Simon, Henry & Lewis were very helpful and informative about Go Outdoors membership and the stock held in the shop. They're friendly and approachable too!

17 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Both Simon and Henry were extremely…

Both Simon and Henry were extremely helpful in helping me purchase and find the correct mountaineering boot for me, they both were very polite and sociable while being extremely knowledgeable and helpful regarding the product and its options as well giving me options for if the boot wasn’t right

16 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely staff

All staff are very helpful and friendly. Went in to get some trousers and walking boots, Simon gave great advice and helped lots, made shopping as someone who doesn’t know much about outdoor wear much easier!

21 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Lancaster (Express)

Respuesta de GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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