GO Outdoors - Liverpool (Express) Opiniones 

853
TrustScore: 5 sobre 5

4,9

17 Ranelagh Street, L1 1JW Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... Ver más

Valorada con 5 estrellas sobre 5

We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Liverpool (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

853 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(853)

35.808 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful staff in Liverpool branch.

Helpful staff in Liverpool branch. I was served by Emma.

21 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service from Emma M

Excellent customer service from Emma M, very reasonable prices and more importantly, excellent stock levels.

20 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff, helpful and supportive will definitely call back to this city centre store, a very enjoyable experience,

14 de octubre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Another excellent example of brilliant…

Another excellent example of brilliant customer service from the team at the Liverpool express store. Thanks to James, Eddie and Paul

9 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Come in with my dog looking for a dpg…

Come in with my dog looking for a dpg walking coat expecting to be in and out, I have on so mich weight so there for ended up trying on a few different types. a lovely girl helped me choose one was very patient with me. I felt uncomfortable over my weight situation but felt comfortable around her and judged
Very happy with the coat I purchased thank you fot becoming dog friendly

1 de octubre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Called into the Liverpool store by…

Called into the Liverpool store by Liverpool central station. Great service from the team and gave us all options to purchase the water proof trousers we required

1 de octubre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Eric and Emma went above and beyond to be helpful

Eric and Emma were both very helpful. Eric assisted my husband with us buying a waterproof. Eric then called upon Emma when he Eric was unable to give us directions to a tourist spot in Liverpool. Emma gave us precise directions and we were able to find our destination with ease. Thank you for going above and beyond Eric and Emma!

29 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The helpful service that I received…

The helpful service that I received when looking for a particular jacket. This was from Paul and Eddie. Nothing was too much trouble to find what I was looking for. It made my shopping experience a pleasure.

25 de septiembre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

While on holiday…

While on holiday, I purchased a Berghaus jacket due to the forecast predicting rain. At the counter, I politely asked the shop assistant if she could cut the tags off so I could wear it straight away. Her response was unexpectedly sharp, telling me to wait until after the transaction had gone through.
I completely understand the need for caution in retail and the potential for misuse, but the tone and manner left me feeling quite uncomfortable—as though I was being treated with suspicion rather than as a valued customer. What made the experience more disappointing was that I didn’t even receive a simple “thank you” or “goodbye” after the purchase.
A little courtesy goes a long way, and unfortunately, this interaction took away from what should have been a pleasant and straightforward shopping experience. My experience from shopping at the store in Arndale, Manchester couldn’t have been more different and the staff were lovely, helpful and very friendly.

21 de septiembre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Buying walking boots at Go Outdoors

James at Go Outdoors in Liverpool was extremely helpful when I went in to buy walking boots. I was in there ages trying on a number of different pairs and he was very knowledgeable and patient. I have size 12.5 feet and find it tricky to find shops that stock my size so was very impressed that Go Outdoors had large sizes for all the shoes/boots I looked at. Thank you, James, for all your help.

26 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Eddie told me where the umbrellas were…

Eddie told me where the umbrellas were and came over to help me, reading the labels and finding out the difference between two similar priced brollies. I didn't have much lunchtime left, or my glasses with me and so i was very grateful. Thanks Eddie.

25 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I messed up but the day was saved by Eric and Lea

I bought the wrong size in Manchester on Saturday, but was sorted out by Eric and Lea today in Liverpool with a better style and better fit. So happy I had to spend more money on some bargain Peter Storm socks.

24 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Eric was helpful

Eric was helpful, friendly and gave me the advice and information I wanted to enable me to make my purchase today.

23 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks to Emma N

Thanks to Emma N, signed me up to the Club Membership. Got a waterproof jacket for half price. Great value, even better service. Thanks Emma, you were brilliant 😀👍

18 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good service and advice from all the…

Good service and advice from all the staff at the Go Outdoors store in Liverpool City Centre. Very pleased with the quality and price of the waterproof trousers that I bought.
Thanks for your help.

20 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer experience

Excellent customer service from Eric and Sophia at the Liverpool store.
We were buying various items as a gift for our grandson and Eric was a fantastic help in advising us ,with his friendly and professional manner.
Sophia was very pleasant and attentive. We will be back very soon.

12 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great deals witch keep us coming back…

Great deals witch keep us coming back helpful staff plus a good range of products

11 de septiembre de 2025
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Useful advice and well priced walking equipment

We got very useful advice on walking poles and other walking equipment. We were pleased with the price of the equipment we bought.

12 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Extremely helpful staff

Extremely helpful staff, who went out their way to find the item we wanted. Searched o line for us and Eddie ordered it and arranged delivery to our local store. Thank you Eddie
your help was much appreciated.

10 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Eddie was very helpful taking me to the…

Eddie was very helpful taking me to the right part of the store and opening up the changing room etc

8 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool (Express)

Respuesta de GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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