GO Outdoors - Scarborough (Express) Opiniones 

114
TrustScore: 4.5 sobre 5

4,6

Newborough 84-85, YO11 1ET Scarborough, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Evie & Sam were excellent in dealing with me as an 85 year old trying to choose a pair of trainers. They were patient and efficient. I signed up as a Member and will probably go again. Pity that H... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ive been into Go Outdoors today and been thoroughly well looked after by M Hayle Bei, made my visit easy, nothing was too much trouble, the staff here are fabulous. Its nice to feel like a valued c... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Scarborough (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Newborough 84-85, YO11 1ET, Scarborough, England, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(114)

35.992 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent staff Sam & Luke

Excellent staff everytime I go in, Sam & Luke were very helpful they made me feel so comfortable & at ease.

5 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Served today by Sam

Served today by Sam, who was very helpful and friendly, and made finding the right item easy.
Very happy with coat, which is lightweight but warm and waterproof.

20 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Scarborough staff and love my new coat!

The Scarborough staff were amazing the other day when I visited. Really bubbly, outgoing and extremely helpful! So chuffed to have been treated like a real person by staff that were knowledgeable and they helped me find exactly what I needed. Very pleased with my new coat.

10 de octubre de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

The in store assistant was…

The in store assistant was knowledgeable and helpful

7 de octubre de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

knife

I went in to buy a knife and was told I could not buy one . I asked why are they I the shop then. And she called the next customer
Which i thought was rude
She had curly hair
By the way I am 61 years old.
The shop was at Scarborough
I will not go to shop again unless I get apologised to.

5 de octubre de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I needed to replace a pair of Meindl…

I needed to replace a pair of Meindl walking shoes that had failed stitching and went to the Scarborough branch. Luke and the other staff were all very helpful and knowledgeable and I ended up with some Merrell Moab 3 GORE-TEX. Very happy with them so far.
Thanks.

24 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful, knowledgeable staff

Sound advice helped me choose two very good products.

22 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Old age strikes ,Go Outdoors to the rescue

So, I'm not much of an outdoors type person which means I don't visit shops like this often. Also, I'm not from Scarborough (I guess a lot of people aren't given that it's a holiday destination) and although I am a northern lass myself, the people of Yorkshire have been a delight during our stay just down the coast, David and Sam who served us excelling on that front. As an exercise on customer service they were brilliant. Helpful, knowledgeable, polite, personable ..... a big help when I was completely out of my comfort zone. I bought exactly what I needed at a good price thanks to enlisting in the Go Outdoors club. It's not the biggest or fanciest shop but that doesn't matter if you have good staff. Thank you both and thank you Go Outdoors.

17 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service by David - v patient as I tried on a load of walking shoes and he gave great advice - thank you David!

20 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Could not have received better customer…

Could not have received better customer service. Helpful and attentive without the hard sell.

19 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Lovely little store had what we was looking for so that was brilliant.

19 de agosto de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Go outdoors experience

My experience at go outdoors was great the staff were polite and attentive and everything was easy to find.

8 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

great customer service

great customer service - friendly and helpful

11 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Been in today to get a carrier for my…

Been in today to get a carrier for my little girl and just wanted to pop a comment on to say how great the ladies in the shop were. Thank you Syrona and Evie!

30 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Luke was professional

Luke was professional, knowledgeable and friendly. Thank you

17 de febrero de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Pleasant and friendly staff member who…

Pleasant and friendly staff member who helped us to apply for the go outdoors card. He was very patient and gave us information on how the card works.

20 de agosto de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great little shop that has a bit of…

Great little shop that has a bit of everything inside, I needed a replacement double inflatable mattress for my daughters who were on holiday with us. I had tried different shops in Whitby with no luck and this shop was just around the corner from the car park in Scarborough.

20 de agosto de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Scarborough Express

Been in twice while staying up here and Sam served us both times she was very helpful finding my account and getting us the last minute items needed for our camping trip

20 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Excellent service from Sam

Excellent service from Sam. Only bought a few items along with renewing my membership. Sam was very professional with me and my son who quite rightly was not allowed to buy a swiss army knife due to his age. Sam wouldn't even let me as an adult buy the knife for him. I think that is fantastic service which no company could ask better for.

22 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

An Outstanding Shopping Experience at Go Outdoors Scarborough

I had an excellent experience shopping at the Scarborough Go Outdoors store today. From the moment I stepped in, the service was top-notch.
A particular staff member upstairs was incredibly helpful, providing excellent support and guidance with my purchase. Their expertise made a real difference in my shopping journey.
The positive experience continued at the till, where Sam processed my transaction. Her attentive, personal, and professional manner truly stood out. She made the payment process fun and light-hearted, which was a delightful end to my visit.
Overall, the staff at Go Outdoors Scarborough demonstrated exceptional customer service, making my shopping trip a truly enjoyable one.

22 de julio de 2025
Opinión espontánea

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