GO Outdoors - Scarborough (Express) Opiniones 

115
TrustScore: 4.5 sobre 5

4,6

Newborough 84-85, YO11 1ET Scarborough, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sam and Syrona were both very helpful and full of knowledge. Even though my experience of trying to log in to the website with usernames and passwords befuddled me, Sam scanned my membership card... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Scarborough (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Newborough 84-85, YO11 1ET, Scarborough, England, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(115)

36.353 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

An Outstanding Shopping Experience at Go Outdoors Scarborough

I had an excellent experience shopping at the Scarborough Go Outdoors store today. From the moment I stepped in, the service was top-notch.
A particular staff member upstairs was incredibly helpful, providing excellent support and guidance with my purchase. Their expertise made a real difference in my shopping journey.
The positive experience continued at the till, where Sam processed my transaction. Her attentive, personal, and professional manner truly stood out. She made the payment process fun and light-hearted, which was a delightful end to my visit.
Overall, the staff at Go Outdoors Scarborough demonstrated exceptional customer service, making my shopping trip a truly enjoyable one.

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service

30 de junio de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always very helpful but never pushy

Always very helpful but never pushy. Lots of good advice on tent choices. Help choosing our camping accessories. Just nice to have someone to spend the time and offer advice.

28 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff where helpfull friendly and…

Staff where helpfull friendly and knowledgeable. Syrona assisted me in finding everything I needed and gave helpful advice.

21 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Like,Sam and Syriana are excellent!

Luke ,Sam and Syrona went beyond to serve us today. Luke went through numerous boxes of stock to find me a pair of Brasher shorts in the right size before being told they were on the dummy in the window. They were all helpful ,enthusiastic and cheerful. I ended up buying two pairs instead of the one I went in for, Don’t know what you are paying term but it’s not enough!

16 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visited the Scarborough store today…

We visited the Scarborough store today with the intention of purchasing some new walking shoes for myself.
I spotted a pair of Merrell that I liked and asked the assistant, Luke, what size they were.
They were my size so Luke got me the other shoe.
Whilst I was waiting I looked on my phone to see how much the shoes were at other outlets and was surprised to see them approximately £30 cheaper at an alternative supplier.
Tongue in cheek I asked Luke if he could match the price, which he replied yes that’s no problem and if you have a Go Outdoors account, which we do, you can get an additional 10% off.
I couldn’t believe my luck as Luke had helped me save ~£40.
I cannot recommend Luke and the Go outdoors team highly enough for their exceptional customer service. Thank you

6 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service from one of Go Outdoors…

Great Service from one of Go Outdoors smaller stores in Scarborough! Staff friendly and helpful both Eevee and David helped as best they could. A rucksack on a very high display which wasnt easy to get to!

3 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

We just called in to the Scarborough branch of go out doors on the off chance of purchasing a pop up tent .we were approached by a helpful young lady named sam .who said there wasn't any in store and that she could order us one directly to our home in stoke on trent.

22 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good knowledgeable staff who were more…

Good knowledgeable staff who were more than willing to help and friendly throughout my visit.

27 de mayo de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Just what I wanted.

Just happened to find exactly what I was looking for, and the sales assistant was very helpful in getting me the best price by joining your club and receiving the full discount. Very satisfied.

26 de mayo de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks to Sam & David for your help…

Thanks to Sam & David for your help today
Very friendly and helpful, great work

23 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful young man in the footwear

Really helpful young man in the footwear

15 de mayo de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Sam and syrona were great very friendly…

Sam and syrona were great very friendly and helpful 👍 fast and efficient saved me alot of money

14 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable assistance.

Was looking for a pair of hiking shoes and received very helpful assistance from David, who enabled me to select the type I was looking for.

13 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service by David who was…

Great customer service by David who was very helpful whilst I was choosing some Merrell walking shoes, he ordered them for me, with a home delivery, also explained and opened a loyalty for me.

11 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to the gooutdoors store in…

Went to the gooutdoors store in Scarborough looking for folding chairs.found exactly what I was looking for.with help from the staff who were very helpful and courteous excellent service

7 de mayo de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, patient, honest and knowledgeable staff whilst I decided what walking boots to buy. Highly recommended. Particular mention to Luke and Sam.

23 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Person serving me was polite and made…

Person serving me was polite and made my order quickly and efficiently. Item only available in store but not in stock so had to be ordered. Why use Evri as a courier? Box arrived battered but item inside was intact.

26 de abril de 2025
Logotipo de GO Outdoors - Scarborough (Express)

Respuesta de GO Outdoors - Scarborough (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

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