GO Outdoors - Solihull (Express) Opiniones 

242
TrustScore: 5 sobre 5

4,8

38-40 Mill Lane, B91 3DA Solihull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Sim and John were very helpful on my visit yesterday, assisting me to find the right pair of walking boots and the right sleeping bag, despite also working with the other Team member to manage a very... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Solihull (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

242 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(242)

35.134 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Invaluable Advice

Purchased some wet weather gear today and Bruce assisted us in making a decision. He was not in your face but offered his valuable experience.
Should we require any other products we wouldn't hesitate in returning, thank you Bruce.

3 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks to Kat for the help selecting…

Thanks to Kat for the help selecting winter walking/commuting shoes.

30 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful service from Reece when…

Really helpful service from Reece when I was looking for some new walking shoes. He fully explained the different brands, features etc. And great discount off the RRP. Easily surpassed my expectations and would definitely recommend a visit to Go Outdoors Solihull

13 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Helpful staff

Staff were helpful and gave advice on products

3 de diciembre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and advice with my recent…

Great service and advice with my recent visit at GO Outdoors in Solihull . I was only planning to browse but the attentive service and prices were too good not to buy . Good selection of Backpacks and plenty of other great things to purchase .

5 de diciembre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had the wrong order not what I ordered …

Had the wrong order not what I ordered went along to the local store they did not stock what I wanted but he was able to order for me at the store so we’ll done the Solihull store

2 de diciembre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service!

I want to say a massive thank you to Katt at the Solihull store who literally saved Christmas for my son! Katt went out of her way to find a product at another store with very little information. The item had been cancelled by the online store due to incorrect stock showing, leaving me bereft as to how I would be able to find this product literally sold out everywhere! There wasn’t even a bar code but Katt offered to do a search using the product code and managed to find just one of the item and even telephoned the other store to get it reserved! I am beyond grateful as this product is no longer available from the manufacturer, other European stores and was likely the last item of this kind on the planet! I really needed a miracle! Thank you so much! A real Christmas angel!

29 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Bruce was so helpful today

Bruce was so helpful today - attentive and offering great guidance and advice, pointing out the different features of the items I was trying to decide on. He clearly knows his products and made the process of choosing which walking boots to buy enjoyable. It’s a long time since I experienced such good customer service. I will be back! Thanks Bruce and Team Solihull

29 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service today from Katt and store…

Great service today from Katt and store manager today. I visit the store often and always leave a review no matter who serves me! Really happy with my Peter storm parka today… will keep me warm as winter is most definitely here! 49£ for a parka you can’t complain really!

21 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Poor service

Not helpful, rude and that’s just the manager!

21 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Many thanks Reece!

I was served by Reece the store manager who was absolutely wonderful. So very knowledgeable about the products and so very kind and patient. Really appreciated the outstanding customer service. Many thanks Reece.

7 de noviembre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good service

I was served by Bruce who was friendly and helpful.

4 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Reece.

The young man, Reece P, at your Solihull branch was polite, helpful and knowledgeable. He gave me a lot of much needed guidance. Thank you.

29 de octubre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Both Reece and Sue took time to find…

Both Reece and Sue took time to find out exactly what Inès’s looking for in a waterproof coat. We tried on several for comparison. A great experience and a sale made.

1 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service…

Great customer service and excellent deals with high quality stock. A lovely shopping experience!

1 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wonderful customer service

The staff were really helpful and friendly and even went out of their way to try and find a different pair of shoes as the one I wanted was out of stock. Overall I loved the shoes and the staff were amazing, thanks guys <3

30 de octubre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing bargain

Amazing bargain, leather walking boots reduced from £100 to £45 for members. Although shop was due to close for stocktaking I wasn't hurried and served with a smile.

22 de octubre de 2024
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful, polite staff happy to assist.
Facilitated the exchange of faulty product without any issues.
Will happily return to this store.

15 de octubre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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