Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Ver más
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Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Ver más
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Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Ver más
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We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Ver más
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Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... Ver más
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Escrito por la empresa

Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Reino Unido
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Headed straight here from work to get a changing robe I saw last time I was in! Got to the check out and was greeted by Harry who was bubbly and had a big smile on his face. Really brightened my day after work stress. Great asset to the team and just an overall lovely person! Thank you

Respuesta de GO Outdoors - Stoke
great selection of stuff, really nice and open layout too, decent prices especially if you’re a member
tom was super patient and helpful when my membership was going awol at the till as well, lovely dude

Respuesta de GO Outdoors - Stoke
Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and even took time to draw diagrams to help explain things even better. He found everything we needed. Nothing was too much trouble.
We will definitely be returning. Thanks again. Paul is a definite asset to your store.

Respuesta de GO Outdoors - Stoke
Josh and Harry know their products and what quality customer service looks like. Nice one, Gentlemen.
Thank you for the advice and customer service experience today. Quality.

Respuesta de GO Outdoors - Stoke
Always like shopping in Go Outdoors. Fantastic member discounts, friendly and knowledgeable staff. I was served by Tom on my last visit, who went above and beyond to answer my questions on Hiking, compasses and maps. 😊😊😊

Respuesta de GO Outdoors - Stoke
Kyle was amazing at helping with the cycle scheme and ensure long the bike was ready for me to collect. Very good member of staff should be a sample to the rest of :)

Respuesta de GO Outdoors - Stoke
The staff were so helpful and resolved out online order and purchase issue. They really sorted it out quickly and efficiently. Tje atempts to sort this out on line were hopeless we filled in a form and never got a response and when calling I was not prepared to wait 25 minutes and tried on several occasions - thanks again to the 2 great staff at the store for Helping us.

Respuesta de GO Outdoors - Stoke
I was looking for a Jetboil fast cooker and was served by Kyle and Niamh who were both very helpful and made my shopping experience very easy.

Respuesta de GO Outdoors - Stoke
Rory served me at Festival park Go Outdoors, he was pleasant, chatty and very helpful

Respuesta de GO Outdoors - Stoke
the hole thing from start to finish was good and it was smooth ride thanks

Respuesta de GO Outdoors - Stoke
Tom was excellent in solving our issue re an online order. Very profesional

Respuesta de GO Outdoors - Stoke
Still waiting for a refund over a week ago sent email let’s see if I get some answers why

Respuesta de GO Outdoors - Stoke
Today I visited Go Outdoors to purchase items for a long hike. Staff were brilliant! Special mention to Rory who helped me find lost bits for my walking poles and to the assistant (male, but didn't get his name) who helped and advised me on a number of items from sleeping bag liner to water bottles. Thank you 😊

Respuesta de GO Outdoors - Stoke
Amy was such a great help! Very helpful and kind

Respuesta de GO Outdoors - Stoke
Had the pleasure of meeting Theresa on the sports footwear department.
Nothing was too much trouble for this lady .
Helped me choose a pair of running trainers.
I’m struggling with plantar fasciitis at present so needed to choose the most comfortable pair .
Theresa was very knowledgeable & valuable experience helping me choose a pair of Brookes which I am happy with ,
Thanks Theresa

Respuesta de GO Outdoors - Stoke
Great service from Tom . Really pleasant ☺️

Respuesta de GO Outdoors - Stoke
We visited Go Outdoors last Friday and purchased a Eurohike Rydal 500 tent. We returned this evening to purchase camp beds and sleeping bags, and when we got to the till, we noticed there was an offer on.
I asked whether the offer had been running last week when we purchased our tent, and I was told that it had. Unfortunately, we hadn’t been offered the promotion at the time.
Chelsea, who was serving us at the till, spoke to Clare, and I have to say they were both extremely quick and helpful in resolving the situation. They arranged for us to receive the offer, which we really appreciated.
Thank you so much to Chelsea and Clare for the excellent customer service. It was lovely to have our issue dealt with so efficiently and professionally.
I will definitely look forward to shopping with you again soon! ⭐️⭐️⭐️⭐️

Respuesta de GO Outdoors - Stoke
Really good experience at GO Outdoors today. Clare Cowie was brilliant — really friendly, helpful and took the time to help us find what we needed. Nothing felt like too much trouble.
Great customer service and definitely deserves a mention. Thanks Clare!

Respuesta de GO Outdoors - Stoke
Today I visited the festival park store and was greeted by a tremendous member or staff called kyle who couldn't of helped me more his friendly approachable attitude and clear vast knowledge of the subject matter reassured me I wss in the right place. I couldn't not recommend the bicycle department at go out doors festival park more. Having been a cyclist for 20 years and using many bicycle shops. This is by far my best experiance. Shop with confidence.

Respuesta de GO Outdoors - Stoke
it was an overall amazing experience

Respuesta de GO Outdoors - Stoke
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