GO Outdoors - Stoke Opiniones 

4724
TrustScore: 5 sobre 5

4,9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... Ver más


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Stoke

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Reino Unido

  • 01782 307800

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(4724)

35.367 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Harry

Headed straight here from work to get a changing robe I saw last time I was in! Got to the check out and was greeted by Harry who was bubbly and had a big smile on his face. Really brightened my day after work stress. Great asset to the team and just an overall lovely person! Thank you

19 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

great selection of stuff

great selection of stuff, really nice and open layout too, decent prices especially if you’re a member
tom was super patient and helpful when my membership was going awol at the till as well, lovely dude

19 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks to Paul

Thanks to Paul, our shopping experience for a beginner angler, was a learning experience and a pleasure. Paul was not only knowledgeable but also very patient. He explained everything to my son and even took time to draw diagrams to help explain things even better. He found everything we needed. Nothing was too much trouble.
We will definitely be returning. Thanks again. Paul is a definite asset to your store.

18 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh and Harry know their products and…

Josh and Harry know their products and what quality customer service looks like. Nice one, Gentlemen.
Thank you for the advice and customer service experience today. Quality.

18 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always like shopping in Go Outdoors

Always like shopping in Go Outdoors. Fantastic member discounts, friendly and knowledgeable staff. I was served by Tom on my last visit, who went above and beyond to answer my questions on Hiking, compasses and maps. 😊😊😊

14 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Kyle was amazing at helping with the…

Kyle was amazing at helping with the cycle scheme and ensure long the bike was ready for me to collect. Very good member of staff should be a sample to the rest of :)

18 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were so helpful and resolved…

The staff were so helpful and resolved out online order and purchase issue. They really sorted it out quickly and efficiently. Tje atempts to sort this out on line were hopeless we filled in a form and never got a response and when calling I was not prepared to wait 25 minutes and tried on several occasions - thanks again to the 2 great staff at the store for Helping us.

18 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

I was looking for a Jetboil fast cooker and was served by Kyle and Niamh who were both very helpful and made my shopping experience very easy.

18 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful

Rory served me at Festival park Go Outdoors, he was pleasant, chatty and very helpful

17 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

the hole thing from start to finish was…

the hole thing from start to finish was good and it was smooth ride thanks

3 de agosto de 2026
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Tom was excellent in solving our issue…

Tom was excellent in solving our issue re an online order. Very profesional

16 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Still waiting for a refund over a week…

Still waiting for a refund over a week ago sent email let’s see if I get some answers why

9 de agosto de 2026
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thank you for taking the time to leave your review. It really is appreciated.

Please accept our apologies for the delay in issuing your refund for the items that have been returned. This has now been issued back to the original payment method on the order and will be visible in your account in 3-5 working days.

We hope this information is of use and that we can be of assistance again in the future.

Kind regards,
GO Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Today I visited Go Outdoors to purchase… all sorts for a long hike

Today I visited Go Outdoors to purchase items for a long hike. Staff were brilliant! Special mention to Rory who helped me find lost bits for my walking poles and to the assistant (male, but didn't get his name) who helped and advised me on a number of items from sleeping bag liner to water bottles. Thank you 😊

16 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amy was such a great help

Amy was such a great help! Very helpful and kind

15 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had the pleasure of meeting Theresa on…

Had the pleasure of meeting Theresa on the sports footwear department.
Nothing was too much trouble for this lady .
Helped me choose a pair of running trainers.
I’m struggling with plantar fasciitis at present so needed to choose the most comfortable pair .
Theresa was very knowledgeable & valuable experience helping me choose a pair of Brookes which I am happy with ,
Thanks Theresa

15 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Tom

Great service from Tom . Really pleasant ☺️

13 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visited Go Outdoors last Friday and…

We visited Go Outdoors last Friday and purchased a Eurohike Rydal 500 tent. We returned this evening to purchase camp beds and sleeping bags, and when we got to the till, we noticed there was an offer on.

I asked whether the offer had been running last week when we purchased our tent, and I was told that it had. Unfortunately, we hadn’t been offered the promotion at the time.

Chelsea, who was serving us at the till, spoke to Clare, and I have to say they were both extremely quick and helpful in resolving the situation. They arranged for us to receive the offer, which we really appreciated.

Thank you so much to Chelsea and Clare for the excellent customer service. It was lovely to have our issue dealt with so efficiently and professionally.

I will definitely look forward to shopping with you again soon! ⭐️⭐️⭐️⭐️

14 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really good experience at GO Outdoors…

Really good experience at GO Outdoors today. Clare Cowie was brilliant — really friendly, helpful and took the time to help us find what we needed. Nothing felt like too much trouble.

Great customer service and definitely deserves a mention. Thanks Clare!

14 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best cycle department in Staffordshire.

Today I visited the festival park store and was greeted by a tremendous member or staff called kyle who couldn't of helped me more his friendly approachable attitude and clear vast knowledge of the subject matter reassured me I wss in the right place. I couldn't not recommend the bicycle department at go out doors festival park more. Having been a cyclist for 20 years and using many bicycle shops. This is by far my best experiance. Shop with confidence.

14 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

it was an overall amazing experience

it was an overall amazing experience

12 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stoke

Respuesta de GO Outdoors - Stoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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