GO Outdoors - Sunderland Opiniones 

2037
TrustScore: 5 sobre 5

4,8

Pallion Retail Park, SR4 6TY Sunderland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Sunderland

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Pallion Retail Park, SR4 6TY, Sunderland, Reino Unido

  • 03443 876770

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2037)

35.893 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sue in the Pallion Store

Sue in the Pallion store is very helpful and friendly. Thank you Sue for all your kind help.

13 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fishing Republic

I was served by Cain in the angling department yesterday, he was very knowledgeable and helpful with my purchase.

11 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

Gentlemen sorted shoes I requested in various sizes until I found the correct fit with no problems and very polite and helpful

8 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Left in the dark

I was never told that my order was delivered to the store. I had an email from the distributor but never got anything to say that my orders were ready to pick up. Had to ring customer Service who was no help as they just tried to ring the store. I eventually got through to the store two days later and told just to head to the store on the off chance.
My purchases were there but what should have been an easy purchase was turned in to something difficult.

27 de abril de 2026
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ruby was Very helpful with getting me…

Ruby was Very helpful with getting me the right tools for my gas cylinder. Thank you again Ruby.

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely love this store!

Myself and my husband had a great couple of hours here, staff where very helpful seen a lovely gent upstairs who helped us pick out the best light for camping trips, he seemed to know his stuff.
Had a great selection of camping gear and we bought a new tent was great having some set up so we could judge size and such.
We where served by Emily at the till who was great, helped us set up our membership which is absolutely fab!
We packed everything into the car then decided to go back in to check out the clothing. We then bought a few more bits and where served by Emily again 😅
Overall a great trip to go outdoors. We are heading to the Stockton branch this weekend to find more amazing buys!

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Ben was friendly, helpful and knowledgeable and made great experience for my son who bought his dream bike.

25 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Served by a very friendly young lady

Served by a very friendly young lady. Met with a big smile and very helpful.

28 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Go Outdoors Sunderland store

Was served recently by Sue at the Sunderland store. Very helpful and knowledgeable on products . Excellent service from Sue , Go Outdoors and RAB. After sales service the best I have ever experienced.

27 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The shop assistant today was faultless

The shop assistant today was faultless, Sue, was helpful, took the time to not only look for an item i was after but, helped pick put the best that suited my needs. We chatted about all sorts whilst looking for my item. She was respectful, cheerful, customer attentive and made me feel welcome, thanks Sue. Becks 😀

22 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience in the Sunderland…


Great experience in the Sunderland store today . Drew helped me to pick some good walking shoes . They were very informative and patient while I’ll tried various shoes on .

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable and friendly staff!

We wanted to try float fishing but have no idea how to setup for it. Cain was very knowledgeable and he taught us the basics and showed the items we need considering our budget as well. I am not from the UK and this was a very pleasant shopping experience for me!

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was in last week (Sunderland) and was…

Was in last week (Sunderland) and was served by Sue. One of the most friendly and helpful staff I’ve ever encountered. Thanks for the service with a big smile 😃

18 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service today - Thanks Sue and Michael

Fantastic service today, a few IT issues were not getting on the way of staff members Sue and Michael who went above and beyond. Excellent store, great value with excellent customer service.

20 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

I recently had an outstanding experience at GO Outdoors in Sunderland and felt it was important to share. The service I received was truly second to none. From having a conversation with Dave Thoughton, everything was handled quickly, professionally, and in a way that made the whole process completely stress-free.

The manager Dave was especially helpful he took the time to understand my situation and went above and beyond to resolve an issue I had with a Berghaus item. Nothing felt like too much trouble, and his approach was both efficient and genuinely considerate.

I would absolutely recommend the Sunderland store to anyone. The level of service, attitude, and professionalism was fantastic and made a real difference to my experience.

13 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service today from Nathan

Fantastic service today from Nathan. First visit and signed up for membership and will be back

20 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Poppy

I was served by Poppy who signed me up as a member, she was friendly and helpful.

10 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff and service

Staff and service. Sue was very helpful. Sunderland could do with another changing room.

6 de abril de 2026
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Nathan was so helpful

Nathan was so helpful, friendly and has a wealth of knowledge that he shared with my young grandson regarding fishing equipment 10-10 for that young man

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service and really helpful…

Excellent service and really helpful knowledgeable staff, Sue went above and beyond to assist my son and myself, many thanks.

11 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Sunderland

Respuesta de GO Outdoors - Sunderland

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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