Member of staff was there immediately at the collection point They were so polite, genuinely cheerful and couldn't do enough. A credit to your company. On the negative side, the store is very brig... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit H, Ventura Retail Park, B78 3JD Tamworth, England, GB
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Consulta las opiniones de los clientes
Great customer service! The assistant, Jacob, was a great help with getting footwear to trying, even suggesting a different style which I ended up buying. Great help right to the end as he offered to... Ver más
La empresa ha respondido
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordere... Ver más
La empresa ha respondido
I was served by Matt who was very helpful and friendly, fetching various pairs of sandals for me to try, none of which fit properly. I mentioned larger fitting and he advised on a brand, fetched a pa... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Tamworth
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Unit H, Ventura Retail Park, B78 3JD, Tamworth, England, Reino Unido
- 01827 218511
4,8
Excelente
456 opiniones
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Great young member of staff helped us…
Great young member of staff helped us out
29 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience
Found exactly what I needed thanks to such helpful staff. Lovely and open store to be able to browse.
Special mention to Joe G and Jess H who helped with my visit today.
26 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
No goods no refund
I was told my delivery would be instore on the friday. It wasnt. I requested a refund and still not received it! Poor customer service
11 de agosto de 2026
Respuesta de GO Outdoors - Tamworth
Thank you for taking the time to leave a review.
We are very sorry that your order did not arrive in store as expected and that you did not receive any email updates regarding your refund request. We appreciate how frustrating this must have been and apologise for the lack of communication.
We can confirm that your refund has now been processed. Please note that it may take a few working days for the funds to appear back in your account, depending on your payment provider.
We regret that this experience did not meet the standards we aim to provide and appreciate you bringing this to our attention. We hope we will have the opportunity to assist you again in the future and provide a much better experience.
Kind Regards
GO Outdoors Customer Care.
Jacob and Alan were very helpful
Jacob and Alan were very helpful, smooth and easy transaction
23 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service!
Great customer service! The assistant, Jacob, was a great help with getting footwear to trying, even suggesting a different style which I ended up buying. Great help right to the end as he offered to get a basket for us.
22 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Good range. Good service.
Good selection of walking shoes. Great service from Ioannis to find the right ones for me. Thank you. 👍
8 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely staff at collection
Member of staff was there immediately at the collection point
They were so polite, genuinely cheerful and couldn't do enough. A credit to your company.
On the negative side, the store is very bright and open with no directions to the collection point on the ground floor. Overwhelming for anyone who is not neuro-positive.
Also the lift. An awful contraption. Like it was made by a student for a school science project! 😆😆
12 de agosto de 2026
Respuesta de GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Absolutely great service from Harley on…
Absolutely great service from Harley on walking shoes full of knowledge, very polite and extremely helpful. Thank you
24 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Exerlent service by member of staff matt
Exerlent service by member of staff matt
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff
Staff
Joe G & Jess H
Staff like these are a reason you shop in places like this, putting you first and nothing is to much, thank you to you both for all your help.
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Jess H was very good and was…
Jess H was very good and was knowledgeable about the five different pairs of walking boots I tried on before deciding which to buy!
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Staff
Wanted to buy a pair of walking shoes. Matt was really helpful and discussed the benefits of choosing North Face Brand which really suited my needs.
12 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy to order & pick up.
28 de julio de 2026
Respuesta de GO Outdoors - Tamworth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Was trying/buying some lightweight…
Was trying/buying some lightweight shoes and was served by Matt who I found to be very helpful and polite.
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We have been charged for a product…
We have been charged for a product which we have not received and our complaint has gone unanswered
31 de julio de 2026
Respuesta de GO Outdoors - Tamworth
Your review is important to us and we are appreciative that you took the time to share this with us.
I am sorry to understand that you have not received your order or a response to your contact sent to us. Your contact with us via our webform has been reviewed and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. I appreciate that this did not provide the support you were looking for at the time.
I have contacted you via the email address provided on your order to discuss the status of your order further.
I do hope that you give GO Outdoors the opportunity to improve on the experience had.
Kind regards
Go Outdoors Customer Care Team
Thank you, Matt, Tamworth
Thank you, Matt for all your help today
7 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
My favourite outdoorsy shop
My favourite outdoors shop, love going in for a look around. The staff in the Tamworth shop are always helpful and polite. I haven’t had many problems with online orders except for one where I ordered an electric cooler which went missing however I was quickly refunded. I always go to Go Outdoors first when I need anything outdoorsy/camping equipment.
17 de julio de 2026
Respuesta de GO Outdoors - Tamworth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I would like to thank the team at go…
I would like to thank the team at go outdoors Tamworth for their help and support while visiting the store today. I would also like to thank Alan especially for going above and beyond while dealing with my footwear purchase.I would recommend you all.
Thanks.
5 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful and informative
I was served by Matt who was very helpful and friendly, fetching various pairs of sandals for me to try, none of which fit properly. I mentioned larger fitting and he advised on a brand, fetched a pair, no pressure, said I could wait and see if they had the alternative pair in which he had originally mentioned.
The sandals were perfect, and his information on wide fitting brands really helpful.
25 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent help from Alan who assisted…
Excellent help from Alan who assisted me in making the right choice of walking shoes. He listened to my needs and provided some great advice. Very pleased with my purchase which I will be using on my holiday in Greece in the coming months.
31 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tamworth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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