GO Outdoors - Tunbridge Wells (Express) Opiniones 

83
TrustScore: 5 sobre 5

4,8

Monson Road 39, TN1 Royal Tunbridge Wells, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Needing some guidance on the choice of shoes for rambling, I called at GO Outdoors. There, Christina helped me sort out a great pair to fit my broad feet. Christina was knowledgeable, patient and prof... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not ha... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The coat seems fine and is the colour my daughter wanted but it didn’t have the security tag removed. No alarm sounded when we left the shop. It will be very inconvenient having to go back as she live... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Tunbridge Wells (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Monson Road 39, TN1, Royal Tunbridge Wells, England, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(83)

36.115 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly Service

While busy with a customer, Rupert could see that I was looking at sandals and had taken a pair to try on at the seating provided. He excused himself from his customer and brought over the foot rest to help me. In the end his customer and I were discussing the sandals we were trying on while Rupert dealt with our needs. An enjoyable experience with the expert help from Rupert. We were on holiday but I would recommend GoOutdoors Tunbridge Wells (Express).

21 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very Knowledgeable re Duke of Edinburgh equiipment

Went in to get everything my grandson needed for his upcoming Duke of Edinburgh trip. The staff were so helpful and knowledgeable about DoE and the best equipment and clothing to buy at a reasonable price.
Will return for anything else we need.

21 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

Very efficient and friendly service.

12 de mayo de 2026
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

This is a good shop selling a wide…

This is a good shop selling a wide range of high quality products at competitive prices.
I got the particular brand and type of men’s walking boots I was looking for.
Chloe who served me was polite, helpful and very efficient.

15 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable/Helpful Staff

Rupert was extremely helpful and patient.
Great to go into a shop where the sales staff are so knowledgeable and can advise you on different hiking shoes/trainers, hiking socks and insoles.

14 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Service

According to my receipt I was served by Assistant 006, a chap. He was very helpful and patiently listened to my podiatry problems. He found a really comfortable walking shoe for me, with a lot of room in the toe box, and made sure it fitted well. I am breaking them in around home at the moment but I am optimistic they will allow me to go on rambles without experiencing foot pain for the next week or so.
Big thank you to number 6

13 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Emma at tunbridge wells is amazing…

Emma at tunbridge wells is amazing she’s one of those rare people you meet that treats you like family even though it’s your first time meeting her. Great smile, great energy. You couldn’t have anyone better representing the company. She is great!

13 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and friendly service from…

Excellent and friendly service from Rupert in Tunbridge Wells.

11 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Whilst visiting my daughter in…

Whilst visiting my daughter in Tonbridge, I took her along to the Tunbridge Wells Outdoor shop as my granddaughter is doing a D of E course and needed some equipment including walking boots. My daughter was served by a lovely young man by the name of Caleb. After he had sorted out the boots for my granddaughter, Caleb assisted myself in choosing a pair of boots. He was so informative on the selection available and was also extremely patient in my indecisiveness on choosing the right pair. I don’t normally leave reviews unless I have received exceptional service in which in this visit, for a young man of Caleb’s age, it is unusual to receive such service and so I just had to commend him for his patience, advice and his personality. Well done Caleb and thank you.

18 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Bowled over by the level of customer…

Bowled over by the level of customer service in store today (2.5.26) ibrahim and a lovely lady who’s name I didn’t note but between them they made me and my 14 year old son feel so comfortable they were like personal shoppers. We had no knowledge as we entered the store -James is embarking on D of E bronze and the support and advice was amazing. We got everything on our list but not because there was a hard sell but because Ibrahim and his colleague were focused on making sure James had what he needed. Teenagers don’t normally enjoy shopping but as we left the store James was enthusing as to how much fun we had had and how excited he was about the kit we had purchased. I don’t feel I see the good old fashioned customer service demonstrated in retail stores anymore but my word it’s certainly delivered and delivered enthusiastically and passionately at Go Outdoors Tunbridge Wells. What a great experience- highly recommend!

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent purchasing experience

Excellent purchasing experience . Chloe was very helpful and extremely knowledgeable in providing information about the walking shoes to purchase. This is not my first time in Go Outdoors in Tunbridge Wells and I will certainly be returning.

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Chloe gave expert advice on walking…

Chloe gave expert advice on walking boots. Thank you!

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Rupert was extremely helpful and…

Rupert was extremely helpful and patient in helping me find just the right pair of walking shoes.

27 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We found everything we wanted and more

We found everything we wanted and more. Very helpful staff, especially Chloe.

19 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I found it easy to purchase the item I…

I found it easy to purchase the item I required and get it delivered to my local store.
All hassle free
Your customer service people are great also from some help they gave me on a previous purchase.

1 de abril de 2026
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really positive visit to Go Outdoors…

Really positive visit to Go Outdoors today. Served by Caleb and he was super helpful and knowledgeable as I tried out different walking shoes/ boots. Thanks for being amazingly patient too as I was being so indecisive!

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Caleb and the rest of the team were…

Caleb and the rest of the team were very helpful - and they had the shoe sizes we needed in loads of styles so well worth the trip to the shop

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good ordering process

Good ordering process, quick delivery for local click and collect.
Excellent value for neoprene wellingtons. Perfect fit for size 10. My son loved them for his fishing rrips.

18 de marzo de 2026
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Rupert was the sales associate that…

Rupert was the sales associate that assisted us today and he was phenomenal. Really attentive and helpful in getting us to find the perfect outerwear for our upcoming trip. The staff was very friendly and welcoming and happy to recommend this go outdoors location.

30 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Tunbridge Wells (Express)

Respuesta de GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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