GO Outdoors - Worcester (Express) Opiniones 

401
TrustScore: 5 sobre 5

4,9

The Shambles 7-8, WR1 2RF Worcester, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester . I told her I needed a packable jacket , she advised... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having searched for sometime for a particular item with no success, I visited the Worcester branch of Go Outdoors. I was assisted by a very helpful sales person (Nicola) who went out of her way to fin... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Worcester (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • The Shambles 7-8, WR1 2RF, Worcester, England, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

401 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(401)

35.367 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good knowledge and took time

Paul was really knowledgeable and really took time to explain the pros/cons/features of the backpacks we were looking at. He gave us the confidence to make a sound purchase.

11 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good choice of hiking boots and good service

I visited to look for hiking boots. There was a good range of around 70 mens boots covering a wide price range. Lian was helpful in finding the sizes I wanted to try for a number of different styles. I spent some time trying them on, and after trying some half sizes, settled on some really good Meindl boots. Good quality products and efficient, no-nonsense service.

16 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful store assistant Shirley at…

Very helpful store assistant Shirley at Worcester store. Will definitely purchase there again.

14 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and great options

Great service and great options. Lian was very helpful in finding the stuff we needed. Highly recommend.

14 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Coat shopping

We were having a look around and noticed the member prices. We asked how they worked and the lovely young lady explained clearly. We bought a coat and were served by a lovely lady called Shirley@worcs 2592, she advised us on the care and washing instructions, Shirley was very helpful and polite.

14 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent selection of boots

I was looking for replacement boots for summer walking in the Alps.

The "sale" signs persuaded me to go inside the shop and have a look.

The ladies boots section of the shop was clearly labelled and the boots were informatively displayed telling me their main characteristics and current prices. I was pleased to see good quality boots by Merell, Salomon, Berghaus and other makes selling at very competitive prices.

The sales assistant, Shirley, was very pleasant, and spent a long time with me as I tried various boots on. She told me how various boots were made and how I should take care of them. She compared the materials used in the different boots and carefully checked the fit of those I tried on
She was not "pushing a sale" at all. She just knew the boots very well.

I have bought boots from Shirley before and will do so again.
I would give her a full 5 star rating.

12 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent

Shirley in your Worcester branch, was absolutely excellent. Nothing was too much trouble in her efforts to find us what we needed - two pairs of walking boots and one pair of wellies. She was patient, resourceful and very knowledgeable. What a refreshing change to find such great customer service these days!

11 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shopped here again today served by…

Shopped here again today served by Shirley@worcs/store2592
It was lovely to get someone with such good customer service skills 👏👏 thank you Shirley .

12 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Danny was very helpful and gave me good…

Danny was very helpful and gave me good advice. I’ll definitely shop there again! 😁

4 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I visited Worcester store today.

I visited Worcester store today.
Shirley was very friendly, extremely helpful & knowledgeable about the products & helped me chose a jacket.

24 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shirley was so helpful

Shirley was so helpful, I have shopped here before and she is always helpful and happy.

23 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Service Excellence In Action

As a Customer Service professional consultant with over 40 years experience it is (unfortunately) rare these days to come across two excellent service providers like Lian and Shirley in the Worcester store.
Lian was very warm and welcoming and helped me find the product I was looking for and then Shirley took over. She was very friendly, extremely helpful and informative and, despite my reticence, 'sold me' on joining the benefits scheme.
Despite working in retail for many years she retains her motivation and enthisiasm to underpin her other attributes so she is exemplary and a credit to the business.
Well done Lian and Shirley - you're achieving service excellence - effortlesly it seems. Please keep it up

16 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shirley@2592 Worcester. GO Outdoors

Shirley@2592 Worcester served me in relation to the purchase of a pair of outdoor walking shoes. Shirley was very friendly, attentive and professional with regard to the products and nothing was too much trouble. Shirley is a credit to your company.

21 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

HI-TEC walking shoes

Staff extremely helpful and informative. The staff went over and above to be helpful.

20 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

I went to choose some new walking shoes. Shirley was very knowledgable about the advantages of each type. She willing fetched sufficient pairs for me to make a reasoned decision about what was the best fit.

12 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Five-star service from Shirley!

"I had one of the best retail experiences I’ve had in years today, thanks to Shirley. She went above and beyond to help me find exactly what I needed, even though the store was busy. Her patience and 'nothing is too much trouble' attitude made all the difference.

Shirley’s warm personality and honest advice are exactly why I’ll be coming back to this branch specifically. She is a total superstar—thank you, Shirley, for making my trip so easy and enjoyable!"

14 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shirley@2592worca was very helpful with…

Shirley@2592worca was very helpful with getting the right boots for me!! Excellent!!

14 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Daisy and Nicky were really…

Daisy and Nicky were really knowledgeable about choosing walking boots and the pair that I chose are really good. Daisy and Nicky really helped too, to make processing the purchase good too, even when their computer has gone down

11 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Lian in the Worcester store understood exactly what I was after and helped me choose my walking boots. I went with his recommendation. Very helpful and excellent service.

12 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Shirley! Go Outdoors, Worcester

I went in to Go Outdoors, Worcester last week in search of a new pair of walking boots to replace a well-loved pair, which had come apart at the seams from overuse.

Shirley was the most helpful shop assistant I’ve ever had the pleasure of meeting. Using her experience and knowledge, she guided me to the best options for my needs. When there were problems with sizing, she found a solution. Nothing seemed too much for her. She calmly worked through every issue that arose and gave me a reassuring confidence that her suggestions were worth listening to.

I decided to order a pair of Berghaus boots to be delivered to my home. Shirley led me through the process step by step. The boots arrived a few days ago and I am delighted with my purchase and the fit.

I have been looking for new boots for well over a year. I am so grateful to Shirley - who found them for me!

5 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Worcester (Express)

Respuesta de GO Outdoors - Worcester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

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