Gordon Rigg Garden, Home & Leisure Opiniones 

Respuesta de Gordon Rigg Garden, Home & Leisure

Hace 5 días

We’re very sorry to read this review. We absolutely do care about our customers and aim to provide excellent customer service so we’re disappointed that this has not been your experience on this occasion.

We do aim to respond to all enquiries received through our website in a timely manner. Unfortunately, as your review has been left under the name “Disappointed Customer” and no details of your original enquiry have been provided we have been unable to identify it or establish what has happened. Occasionally messages can fail to reach us as expected or be filtered incorrectly but without further details we’re unable to say what happened in this instance.

We would really like the opportunity to look into this properly rather than leave you feeling that your enquiry has simply been ignored. If you could please email us directly at info@gordonrigg.com, referencing this review and providing a few details about your original enquiry, we will make sure that it is followed up.

We’re sorry again that you were left feeling that we didn’t want to help and we hope you’ll give us the opportunity to put this right.

Respuesta de Gordon Rigg Garden, Home & Leisure

Hace 5 días

Thank you for taking the time to leave us a review. We’re really pleased to hear that you enjoyed your time at the Garden Centre but we’re very sorry that your experience was let down by the condition of our toilet facilities.

We do employ a cleaner to maintain our facilities, with the toilets cleaned daily and checked periodically throughout the day. However, from what you have described, they clearly fell below the standard we expect on this occasion and we apologise for this.

We will be raising your comments with the relevant team and reviewing our checks to ensure that any issues arising between scheduled cleans are identified and dealt with as quickly as possible.

Thank you for bringing this to our attention and we hope this experience won’t deter you from visiting us again.

Respuesta de Gordon Rigg Garden, Home & Leisure

14 jul 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

We appreciate your kind comments about our manager but we're disappointed to see a member of our team singled out by name in a public review. Our colleagues work hard to assist customers and while we understand that experiences don't always meet expectations, we ask that feedback remains respectful.

We'd genuinely like the opportunity to understand what happened and see if we can resolve your concerns. If you're willing, please contact our customer service team with some more details about your visit so we can investigate further. You can email us at info@gordonrigg.com. Thank you.

Respuesta de Gordon Rigg Garden, Home & Leisure

11 jun 2026

Thank you for taking the time to leave your feedback. We are very sorry to hear that your recent visit left you feeling uncomfortable.

Providing a welcoming and enjoyable shopping experience is very important to us and we are concerned to learn that you felt you were being followed while browsing. This is certainly not the impression we want any customer to leave with.

Our team aims to be attentive and available to assist customers but we understand that this can sometimes be perceived differently and we will share your comments with the relevant staff members to ensure we strike the right balance.

We appreciate you bringing this to our attention and are disappointed that your visit did not meet the high standards we strive for. We hope you will give us the opportunity to provide you with a much more positive experience in the future.

Respuesta de Gordon Rigg Garden, Home & Leisure

1 jun 2026

Thank you for taking the time to leave your feedback. We are very sorry to read about your disappointing experience and that we did not meet your expectations.

We take comments regarding food quality, portion sizes and customer service very seriously and what you have described is certainly not the standard we aim to provide. We would like to investigate your concerns further with the relevant team.

As we operate a Café, Tea Room and Bistro, could you please let us know which area you visited, along with the date and approximate time of your visit? This will help us review what happened and address any issues appropriately.

We appreciate you bringing these matters to our attention and hope you will give us the opportunity to look into this further.

Respuesta de Gordon Rigg Garden, Home & Leisure

18 may 2026

Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our staff kind and helpful and that your breakfast was served on a warm plate.

We are sorry to hear that aspects of your visit did not meet your expectations. We would just like to clarify that black pudding is included with our large breakfast but not with the smaller breakfast which is presumably what you ordered. The contents of each breakfast are listed clearly on our menu.

That said, we appreciate that value for money and presentation are very important and we are disappointed to hear that some elements of your breakfast fell short, particularly the mushrooms and cutlery. Your comments will be shared with our café team so they can be reviewed.

We do appreciate all feedback, as it helps us continue to improve, and we hope we may have the opportunity to welcome you back again in the future.

Respuesta de Gordon Rigg Garden, Home & Leisure

18 may 2026

Thank you for your feedback. We’re delighted to hear that you enjoy our garden centre, plant selection and tea room with its outdoor seating area.

We are sorry to hear that you felt our café prices were too high. We always aim to offer high-quality ingredients, generous portions and a comfortable dining experience. We also conduct regular market research to ensure our pricing remains competitive with similar establishments, although we appreciate that opinions on value for money can differ from person to person.

We do appreciate you continuing to support the garden centre and thank you for taking the time to share your thoughts with us.

Respuesta de Gordon Rigg Garden, Home & Leisure

6 feb 2026

You are absolutely right — scrambled eggs should have been offered as an alternative and we apologise that this option was not made available to you at the time. This was an error on our part and not the level of flexibility or service we aim to provide.

We’ve addressed this with our café team to ensure they’re clear on what substitutions can be made, so this situation doesn’t happen again. Thank you for bringing it to our attention, as feedback like this genuinely helps us improve.

We hope you’ll consider visiting us again and allow us the opportunity to give you a much better experience next time.

Respuesta de Gordon Rigg Garden, Home & Leisure

Actualizada el 23 feb 2026

*Mr Garner - we are very sorry, we don't seem to have received an email from you*

Thank you for taking the time to leave this review. We’re very sorry to hear that your visit to our garden centre café on 1st February was disappointing, particularly as you’ve enjoyed previous visits with us.

We regret that the pie of the day did not meet the standard you rightly expected, both in terms of quality and temperature, and we understand your frustration given the price paid. This is certainly not the experience we aim to provide, and your comments about the filling and the chips have been shared with our kitchen team so they can be reviewed and addressed.

We value returning customers greatly, so it’s especially disappointing to hear that this visit fell short compared with earlier ones. If you would be willing to contact us directly, we would welcome the opportunity to discuss your experience further and try to put things right. Please email info@gordonrigg.com.

Thank you again for your feedback — it helps us improve, and we hope we might have the chance to restore your confidence in us in the future.

Respuesta de Gordon Rigg Garden, Home & Leisure

24 nov 2025

We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product doesn’t work as expected—especially seasonal items like Christmas lights.

We’d like to reassure you that we source all our Christmas lights from reputable, long-standing suppliers who meet strict quality standards. Faults can unfortunately still occur, but we always aim to resolve these quickly and fairly.

It’s also concerning to hear that you felt poorly treated when returning an item. That is absolutely not the standard of service we aim to provide. We will be reviewing this with our team to ensure all customers feel respected and supported.

Thank you again for your feedback.

Respuesta de Gordon Rigg Garden, Home & Leisure

3 nov 2025

We’re really sorry to hear you didn’t enjoy your cappuccino on your recent visit. We use Rijo beans, which are generally very popular with our customers, but of course everyone’s taste is different.

If you could please email us at info@gordonrigg.com
to let us know whether it was our Bistro, Café or Tea Room that you visited, we’ll be happy to check the coffee machine settings to make sure everything is working correctly.

Thank you for taking the time to let us know — your feedback helps us keep our standards high.

Respuesta de Gordon Rigg Garden, Home & Leisure

11 sept 2025

We are sorry to hear that you had a negative experience when shopping with us online. I can see on our system that you placed an order with us on the evening of the 2nd September and that your order was processed and pulled on the morning of the 3rd September. Your order was then marked as completed on our end which should have then triggered a second automated email which informed you that your order was ready to collect. I can only assume that this went in to your junk folder and so was missed. Your order was waiting for you in a designated collections area within our stores and so I'm not really sure why there was an issue retrieving your order for you. We will make sure that additional training is put in place for any member of staff who works on the customer service desk so that they know the procedure which is already in place. We apologise for any inconvenience which may have been caused and hope that this has not deterred you from shopping with us again in the future.

Respuesta de Gordon Rigg Garden, Home & Leisure

29 ago 2025

We are very sorry to hear that you had a negative experience when shopping with us online. I have looked in to this and it seems as though the item you ordered from us was in stock at our Todmorden branch and needed to be sent over to our Rochdale branch for collection (our website pulls stock levels from both branches). I can understand the confusion that you received an order confirmation and therefore presumed that your item would be ready for collection. When we receive an order for collection the order is processed and we make sure the stock is available in the correct location, once that has been done we mark the order as completed which then triggers another email which says 'your order is ready to collect'. We are very sorry that you had a wasted journey. We will look for a way to make it clearer that the 'ready to collect' email must be received to ensure that an order is ready to collect and avoid disappointment and we will speak to our staff to offer additional training for instances where disappointment has been caused to a customer to ensure that this is dealt with in the correct manner. We hope that this has not deterred you from shopping with us again in the future. Once again, please accept our sincere apologies.

Respuesta de Gordon Rigg Garden, Home & Leisure

29 ago 2025

We are sorry to hear that you had a negative experience when placing an order on our website. I can see that you ordered a gift voucher with us on Sunday the 17th August and that we posted it out to you via Royal Mail 1st class post on Monday the 18th August. Unfortunately Royal Mail's 1st Class post aims for next-working-day delivery, including Saturdays, but this is not guaranteed, and delays can occur. Royal Mail do not consider post to be lost until 10 working days after the item was posted which is why we asked that you allow the post a little more time for the gift card to arrive before we posted a new gift card out to you. With regards to the cost of delivery, a first class stamp now costs £1.70 which means we charge 29p to process the order, pop it in an envelope and take it to the post office. We then rely on the Royal Mail to deliver the post and so when we hand our post over to them unfortunately it becomes out of our control. We would of course have reissued you with a new gift card and posted it out to you should you have required but I believe after waiting until after the weekend you requested a refund instead which we processed for you straight away. We hope that this experience has not deterred you from shopping with us again in the future.