Gorilla Workwear Opiniones 

64
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Equipment ordered was of good quality but too small. The item was returned at my cost (not a problem) but then Gorilla Workwear take a 25% restocking fee? Unbelievable. What exactly does that cover?... Ver más

Valorada con 5 estrellas sobre 5

Nice stitching and delivery within time frame stated. 2 weeks to make and deliver by Royal Mail. Bear in mind 5 pack if 6 XL is actually 1 pack though to non trade customers. £24 x 1 hi viz orange ve... Ver más

Valorada con 5 estrellas sobre 5

I don't understand who would not rate them five stars - they provided top-quality and personal customer service for good-priced products and very efficient and fast execution. They also saved our ass... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called gorilla last minute when let down by another company and needed the item for a gift less than 24 hours later. Beth was so helpful and had the item a exactly as I'd described to her with communi... Ver más

Información sobre la empresa

  1. Tienda de uniformes
  2. Tienda de pancartas publicitarias
  3. Servicio de bordado
  4. Tienda de grabados y letreros
  5. Tienda de artículos promocionales
  6. Tienda de camisetas

Escrito por la empresa

Gorilla Workwear is your trusted UK supplier of premium-quality workwear, embroidered uniforms, printed clothing, PPE, and custom merchandise. Whether you're a small business, school, sports club, or large organisation, we provide durable, professional, and affordable garments tailored to your brand. We specialise in custom embroidery and printing on workwear, schoolwear, sportswear, and promotional clothing, using state-of-the-art equipment for lasting quality. From hi-vis jackets and safety boots to polos, hoodies, and caps, we help you look smart, stay safe, and stand out. Our expert team delivers exceptional customer service, fast turnaround, and competitive pricing—backed by hundreds of satisfied customers across the UK. Gorilla Workwear also offers bulk discounts, no minimum order options, and free artwork setup on most orders. Proudly rated on Trustpilot, we believe in transparency, reliability, and building long-term relationships. Every item we supply is carefully quality-checked, so you can wear it with confidence. Get in touch today for a free quote or visit www.gorillaworkwear.co.uk to browse our full range.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(64)

31 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top costumer service

I don't understand who would not rate them five stars - they provided top-quality and personal customer service for good-priced products and very efficient and fast execution. They also saved our ass after we lost some merch, but after we spoke to Russell, he was so kind to get new caps printed within a week for us to sell at an art auction event... We are very grateful and will definitely recommend them! Thank you - we're happy awaiting our next merch order for Filty Fox ;)

30 de noviembre de 2024
Opinión espontánea
Logotipo de Gorilla Workwear

Respuesta de Gorilla Workwear

hey Paula,
so sorry it has taken so long to respond to your kind review (weve just gained access to this page and are steadily going through responding to reviews, good or bad

Thank you so much for your kind words and it really was a pleasure working for you, we loved your design and look forward to working with you again soon

Kind regards,
Russell
Gorilla Workwear

Valorada con 1 estrellas sobre 5

Avoid this company.

Placed an order Sunday night.

It's now Wednesday night and no correspondence beyond confirming my order.

Tried cancelling, and still no response.

Won't be ordering again.

3 de diciembre de 2023
Opinión espontánea
Logotipo de Gorilla Workwear

Respuesta de Gorilla Workwear

Hi David,

a slow response to your review, I'm sorry you had such a bad experience with our website, I can assure you we have improved since you left this review however I can only apologise for the poor service you received at the time

Kind regards,
Gorilla Workwear

Valorada con 5 estrellas sobre 5

Excellent fast turn around service.

Excellent fast turn around service.
Great communication and a treat to be able to call and speak to the actual person dealing with my order. I will only be using this company from now.
Order arrived very swiftly and correctly. Thanks Nicole.

4 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A pleasure to deal with!

We had to order new workwear for our full workforce and after months of reaching dead ends with other companies I contacted Gorilla. Nicole was a pleasure to deal with and nothing was too much hassle for her, both the requested samples and the final order were promptly delivered and the prices are competitive. Gorilla and Nicole are now definitely top of my list for any future workwear and PPE.

18 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

GLOW HEATING RECOMMENDS GORILLA WORKWEAR LTD

From our initial email to Josh to the delivery only a few days later, our experience with Gorilla Workwear could not have gone smoother. Josh went above and beyond to make sure the print on the shirt was correct after we admittedly kept changing our minds! He even helped us source the shirts and sent out samples for us to confirm they were right for us!
The print and quality of the embroidery logos were wonderful, and our CEO and engineers were very impressed.
Communication was second to none and always a speedy reply!

Thank you very much from Team Glow!

8 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would not recommend

Had to chase order as it was nowhere near the suggested dispatch timeframe noted on website. Had to return as sizing was way off. Then had to chase for refund, was told these are only processed on Tuesdays and Thursdays. Item was sent back by tracked mail so they’d had it back over 10 days, ridiculous that it had to be chased.
Also , If you need to return an item for a refund beware that you not only have to pay the return postage but they will also deduct original postage from your refunded payment (no mention of being deducted original postage costs if a refund is issued)

24 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disorganised and unprofessional

Would rate it less if I could.
I ordered trousers and after 3 weeks of them not arriving and having to pay £6 delivery I contacted customer services. They told me there was a shipping issue with one pair and that they would request it to come quicker. This then led to the trousers coming 2 days later seemed like they had just forgotten to send them. When arriving the sizes were not accurate and were 2 if not 3 sizes too small so I then wanted to return them.
Using the address I needed to send it to I sent them and didn’t receive a refund for nearly 2 weeks. I contacted customer services who asked for proof of delivery. It shouldn’t be my job to have to contact them for my refund after I sent them and had to pay nearly £5 for postage. The tracking showed it was signed for the day after my postage but they did not issue my refund until I contacted them.
Overall a hugely negative experience and has wasted a lot of time and made me lose £10 for nothing. If I didn’t chase these people up for basic service I would have had no product and no refund. Do not use.

27 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took 10 days just to post them to me

Ordered safely shoes . £4.99 for 5-7 day delivery. 7th day still queued for dispatch told post Monday, didn't happen contacted PayPal, they said posted Tuesday but actually did do it till Wednesday arrived friday. This seller tells porkies and 5-7 days delivery is in my case 12 days. It took 10 days to dispatch them. Had i read reviews prior to purchase i would have avoided buying from them.

25 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Star service

Excellent communication from start to finish and great quality of products supplied in a timely manner!

Will definitely continue to use Gorilla workwear

21 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience

I called Gorilla Workwear about some last minute PR workwear. Josh was very helpful explained the 10 items were in stock, we had the order complete within minutes. And the delivery was in our business premises 11am the next day. Very happy with Gorilla Workwear 5/5 Thank You

18 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Branded T-Shirts & Sweatshirts

Fantastic experience ordering branded T-Shirts & Sweatshirts for our company. Josh and the team went above and beyond to make sure the print on the shirt was correct and even helped us source the shirts and sent out samples for us to double-check.

The print quality was fabulous, and our CEO was very impressed. Gorilla works will be our preferred vendor of choice for clothing items.

4 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order 2 pairs of work trousers 25th…

Order 2 pairs of work trousers 25th November they arrived 10 days later wrong size, I drove down to Blackhall to save time 9 days later I rang they still not had amended my order, I was told that it would take 7-10 days I told them that if it made things easier I would go down for them, I have tried to ring them 6 times over the past two day no one answers spoke with my legal team their said to connect bank as it was paid on my card and trading standards, which I am going to done.

8 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered an item 8 days ago

Ordered an item 8 days ago. They took my money and heard nothing until I called today. First the lady apparently couldn’t hear me and hung up. I called again to be told my item would go out for delivery tomorrow. Explained that it supposed to be a gift for Xmas and it wasn’t going to arrive in time. She told me I could have had express delivery but it was too late now. Perhaps my mistake on 2 occasions. Firstly I paid by Amazon Pay, so thought it arrive in the usual quick time that Amazon delivers. And secondly, although I found the exact same item half the price from an unknown company, I kept with a better known company for peace of mind. Hey Bro, sorry your pressie will be late! Happy Xmas🎅

20 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Branded scarves

We ordered some branded scarves from Gorilla Workwear. We received excellent customer service from Sophie from beginning to end. We received a quote very fast, was kept regularly up to date about the order and we received the scarves much quicker than the estimated delivery time.

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* service from start to finish as…

5* service from start to finish as always, quick delivery and great quality. Sophie is always quick to help, amazing customer service, we have used Gorilla workwear for a number of years now and we have always received great customer care.
Thank you to all here. xx

11 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team at Gorilla Workwear have been excellent

The team at Gorilla Workwear have been producing my bespoke Dye Sublimation Printer and Vinyl Printed Graphic t-shirts for the past 3 years on a regular basis. As a graphic designer I am obviously pleased with the quality of the print and the garments used. The team are friendly, professional and always provide a fast and reliable service!
Thanks for your hard work!

1 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality and customer service

I have been dealing with Josh at Gorilla Workwear for the last year or so, fitting uniform for my workforce of 50 + employees. Josh has been excellent - recommending specific fleeces, polos and also kindly sending out samples to present to my employees. The quality is great, the price is reflective of the quality, and I would not hesitate to recommend or order again

31 de octubre de 2022
Opinión espontánea
Logotipo de Gorilla Workwear

Respuesta de Gorilla Workwear

Hi Charlotte - many thanks for your kind words - I'll make sure to pass the fantastic feedback onto Josh.

Valorada con 1 estrellas sobre 5

Disgusted with the customer service…

Disgusted with the customer service with this company. I bought a work polo shirt which was sized as S. I’m a size 10 but decided to err on safe side and buy a small size as like fitted rather than sloppy. Tge polo shirt turned out to be shapeless and more like XL. I promptly returned it explaining my reason at my own expense. I am now in dispute with the company who have deducted £6.00 to cover their ‘courier costs’ for sending the item to me. The item took 2 weeks to arrive so was not sent by courier.
I would like my full refund but am being told that this is the situation and tgat their postage does not get refunded.

28 de septiembre de 2022
Opinión espontánea

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