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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought what was going to be my first cycling jersey. I had browsed many locally but the women's fits they had were infantilizing and boring. I bought this one online expecting a well-made garn... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order placed and notification given of shipping. Courier advised goods were too large to be delivered (one cycling top) so were returned by them. Courier then says likely lost. I contacted Granny Gear... Ver más

Valorada con 4 estrellas sobre 5

Similar experience to many. No notifications of order being processed. No replies to on line customer contact form. However. Product arrived in time scale given and seems of good quality.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Have been a customer for approx 3 years and during that time service has been steadily decreasing. My latest order has arrived late and with an exposed seam on the collarbone. All attempts to contact... Ver más

Información sobre la empresa


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

93 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 21% de las opiniones negativas

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1,7

Todas las opiniones

(93)

17 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 3 estrellas sobre 5

Everything comes to those who wait....and wait.

The jersey was delivered late. It took about a month from placing the order to receiving the goods. So patience is required. The quality of the jersey seems fine, although I haven't washed it yet. Follow the fitting advice on the website. It is snug, so I'm glad I didn't go for the medium!

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love the cycling jerseys from granny gear

I've been buying cycling jerseys from granny gear for awhile now I'm always happy with the colours size is always perfect feels comfortable on an value for money is always good I'd rather from granny gear than the other expensive cycling sites, so I'm always happy with what I receive 👍😁

29 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good gear but bad customer service

I really enjoy these cycling tops. They are good quality and hold up well. A few downsides- shipping takes a very long time. Also, little to no customer service. I recently needed to change something have emailed multiple times and have received zero response.

24 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID THIS COMPANY

I think this company is a scam. No activity with any orders and absolutely zero response to any my emails, social media messages etc.
Don’t waste you money or your time. Shop elsewhere.

21 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value for money

Great value for money. Super designs. Great quality. I have washed these tops numerous times with no fade, no bobbling or lose of structure. My husband always has positive comments when he wears one on his cycle rides. Will continue to purchase and recommend.

20 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheap, rubbish from far east.

I would not buy anything of this company again after making the mistake of purchasing a cycle Jersey from them. When it finally arrived I was amazed at how rubbish it was made. Stitching under the arms was diabolical & had an overwhelming look & feel of a cheap Chinese effort! I can't even be bothered returning it for a refund because I'd have more chance of winning the lottery. I'd give them no stars if I could the rotten philistines. Stay well clear of these & purchase a well known brand you'll thank me for it.

16 de mayo de 2024
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, sorry to hear you are disappointed with your order. We offer hassle free exchanges and returns and have sent you the details on this already.

It is up to you if you would like to return your order for a refund or not.

Many thanks,

The Granny Gear Team

Valorada con 1 estrellas sobre 5

I have placed an order end of March

I have placed an order end of March. Have send numerous emails but nobody is replying.
Is this company maby a scam?

27 de marzo de 2024
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, sorry to hear you had a poor experience ordering with us. We have had a few issues delivering to South Africa but these should now be resolved and we can see your order was delivered.

Many thanks,

The Granny Gear TEam

Valorada con 1 estrellas sobre 5

Cycle Top

I have been e mailing now for weeks I have still not received my order number 14773 a cycle top no reply to numerous e mails no top delivery. I DOUBT I will see my money back either do not use. SCAM would you care to comment Granny Gear and if not going to deliver tell me how I get a refund ??

7 de abril de 2024
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there,

As stated on our site, orders usually take between 5-10 business days to be delivered from the date of order and sometimes up to 30 days in rare circumstances. We can see that your order was delivered within this time range.

Many thanks,


The Granny Gear Team

Valorada con 1 estrellas sobre 5

Had exchange approved for a larger size…

Had exchange approved for a larger size and returned my item over a month ago. Have tried every contact means possible, but no reply. Likely forfeited the cost of postage to send it back but hopeful I can get a refund through PayPal for the shirt.

6 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I'd read reviews before placing…

Wish I'd read reviews before placing order. No idea where my order is, no response from company!

19 de diciembre de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, hope you are doing well. We have followed up your email with a link to your last mile Royal Mail tracking where you will be able to track your order in more detail.

Many thanks,

The Granny Gear Team

Valorada con 5 estrellas sobre 5

I read the reviews AFTER purchasing

I read the reviews AFTER purchasing and thought I'd waved goodbye to £32.99 BUT, I contacted them after not receiving a confirmation email and I got a very prompt, polite reply and the shirt turned up a few days later. No complaints here. Good quality and very communicative customer services. Thankyou!!

17 de noviembre de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, thanks for the review and we're glad you had a pleasurable experience with our customer service. It is something we are always looking to improve! Enjoy your items!

Many thanks,

The Granny Gear Team

Valorada con 1 estrellas sobre 5

I was forced to put 1 star or I…

I was forced to put 1 star or I wouldn't be able to write this review. DO NOT BUY FROM THIS ONLINE STORE!!!! I made the mistake of not reviewing the trust pilot first. If this company doesn't ship items in the first 7 days, you will not receive an update on your items and won't respond to the message. Why have a contact button? This is a waste of my money and time.

12 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waiting a month - no communication

Order placed on 7 October. 31 days later (7 November) and it's not even been dispatched. They claim items are usually delivered in 10-15 business days (2-3 weeks), but at peak times can take 30 business days (6 weeks!). I don't think October is "peak period" for cycle clothes. This is a nonsense. Emailed them a week ago for an update. No-one responded. This is for a teenager. He'll have grown out of it before it arrives.

7 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Two orders, two fails

Two orders, two issues. First order the jerseys were damaged. Fair enough after a few weeks replacements arrived which were fine. Second order the wrong size jersey arrived and after two weeks of trying get the company to resolve this I've had no replies to emails. So I currently have a jersey in a bag that's cost money to sit in a bag on my dining table. Be wary, the designs may be decent, the quality is fair, but the delivery times long; the replies to emails even longer, if you ever get a reply. This is the downside to buying from a drop-shipper company.

23 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not genuine

Wish I had read these reviews before…
As others have stated I wish I had read these reviews before ordering.
I have tried to return an item which is of poor quality, used the online process to request a return and emailed 22 Aug 2 days ago but no reply.
The link listed below simply directs to the online return request process which I completed on the day of the delivery. The status is Approval Pending 24 Aug.?
Avoid this company

21 de agosto de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, sorry to hear this. If you're able to reach out to us again via hello@grannygear.co.uk someone will be in touch to help. Our returns portal should make returns & exchanges easier, so if this is not the case we would love to know how to make the experience better for you.

Valorada con 1 estrellas sobre 5

Wish I had read these reviews before…

Wish I had read these reviews before ordering.
I am trying to return an item which is of poor quality, but have emailed, telephoned and imessaged but no reply.
No returns address anywhere and very poor customer service.
Avoid this company

22 de agosto de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, sorry to hear that you are struggling to return an item. We have it on the menu in the footer of the website which gives you the returns address. You can find it via the following link: https://www.grannygear.co.uk/apps/return_prime

Valorada con 1 estrellas sobre 5

Avoid like the plague

Avoid like the plague, no contact no customer service or anyone give the f*k to reply. Shopfy website liked to Chinese site and the delivery takes a century! Yet to receive what I ordered. Don’t know how theee people can get away with it. Avoid.

9 de agosto de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi there, sorry to hear that you have had a bad experience with our website. Orders usually take between 10-15 business days to be delivered from the date of order and up to 30 business days in rare circumstances. This is stated at the bottom of all pages in a banner, under the add to cart button, under the "Notes & Shipping" section of all product pages as well as the "Shipping & Returns" and FAQ's pages. By ordering, you agree with our delivery terms.

We can see that your order was delivered within our usual time frame.

Valorada con 4 estrellas sobre 5

Similar experience to many.

Similar experience to many.

No notifications of order being processed. No replies to on line customer contact form.

However.

Product arrived in time scale given and seems of good quality.

I ordered a shirt for my Son and id actually like the same one for myself and will order again through Granny Gear

Ive amended my original review because in hindsight it was unduly harsh.

21 de junio de 2023
Opinión espontánea
Logotipo de Granny Gear

Respuesta de Granny Gear

Hi David, you should have received several emails when you ordered and left your email address. Once as an order confirmation, another when the item/items were dispatched and one when they item was delivered. We're sorry if you did not receive these for your order.

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