Grasshopper Opiniones 297

We went with GRASSHOPPER because we’re a very small business and we did a ton of research, everything pointed to GRASSHOPPER.
GRASSHOPPER is a joke, the taxes and “fees” on the sign up alone was over $100. And text messages come free in all packages, even in the most basic packages.. EXCEPT they’re not really free. I just got off the phone with one of the GRASSHOPPER reps who kept trying to forward me to canceling instead of helping me with my problems. When I asked about the texting he told me that it’s free on GRASSHOPPER’s end but some outside source charges you for text messaging.. so to me that doesn’t mean free and it’s false advertising.
Not to mention every single one of our incoming business calls has been dropped. I haven’t been able to answer one client since we ported our business number to this company. Spend a little more and get the right service.

Total scam and rip off. I got an 888 number expecting to be able to use it to send text messages back to people, especially given the way they marketed the phone features. But they don’t allow you to text back people that text you, which is ridiculous. And the process to get approved to be able to text was complicated and they don’t help you figure it out. I ended up not even using the number and used a different service entirely, so a waste of money right away! THEN when it came time for renewal a few days ago, they did NOT send me a notice that they would be renewing the subscription, and charged me a ton of money for another year of stupid useless phone service, and their customer service is impossible to reach but when you do, they are not empowered to actually help you. I asked for my money back and they refuse to give it to me, even though I am not using their service. And I called the same day that they attempted to charge my credit card. Needless to say I’m contesting the charge. This is a horrible customer experience. You can’t outsource everything, make it hard to get answers and not offer equitable resolution and expect people to be happy.

See part 1 for the full story. It’s been almost ten days since I contacted Grasshopper customer service initially and was told to wait for a call back in the next 24-48hrs. I have yet to receive any such call or voicemail to help resolve the issue, I did however receive an email the following day from the manager apologizing, saying their tech support would be able to help, which I already did prior and was futile, also was asked about an appropriate time for a call back. I answered this email with information requested immediately and that is the last I heard from them. So I guess the conclusion to this saga is I will bite the bullet and move on to another, better service, with whom I can trust, because this company simply does not seem to care about their customers. Lesson learned, I wish I would’ve read the other reviews before throwing away valuable time and money. All things considered the phone number did work to make calls, that is the only good thing I can say about Grasshopper. BACK TO GETTING BLOWN UP BY SPAM CALLS!

EDIT: Judging by Grasshopper’s response to this review, just goes to show how little they care about their customers. I had no issues with 10DLC registration as I had not even attempted to even register for that service yet.

I had my Grasshopper and expected to get help for SMS registration services, but unfortunately, they didn’t provide the service I needed. After encountering this issue, I switched to another provider, only to find that my yearly payment was non-refundable. I understand that some services might have this policy, but I feel it’s unfair when the service wasn’t provided as promised. I hope Grasshopper can address these issues for future customers.

We have used them for a few years now. We have done everything according to their instructions to get our number registered for the SMS registration. Their customer service has been of no help to walk us through what to do to get registered and we have done everything according to the new regulation. We only text customers when they have communicated that texting is easier for them to schedule. We cannot change from this service fast enough.

Completely inept support and no refund?!

I signed up for Grasshopper on the referral from a business consultant. I paid for the year subscription, and began to set everything up. They would not let me send texts right away because of the SMS registration process, which I understood. I applied and was denied a week later. To attempt to reach support, you have to start a case online and they only submit the case if you then call the number they finally give you. I called and did exactly what the person on the phone told me and was denied again- again a week later. I call again and had to wait over an hour on hold to talk to someone. Again I did everything they said exactly and was denied. I call for the final time (or attempt to) and waited on hold for over an hour AGAIN only to be told that I had to pay another $10 per month to be able to text. I told them I wanted to cancel, and of course they couldn't help me. I had to look online to find how to cancel and it said I had to contact support after I had already ported my number to another service. I attempted to port and the new service said that they never got a response from Grasshopper, so I had to hunt down a way to contact support AGAIN to even get my number ported out. I finally get my new service set up (SMS registration took 1 day instead of weeks) and call to cancel Grasshopper only to be told that I get no refund- even prorated for the year of service that I paid up front for and used NONE of.

Horrible experience. It says there's a 7-day free trial, so I sign up for it and then I see a charge on my card immediately anyway. I try to set up the service and find out that they don't have a feature that I needed, so then I see the only way to cancel is to call them. I called and waited on hold 40 minutes to be told that I "didn't sign up for a trial" and that they would not refund my money even though I had the service for less than 2 hours. The customer service rep also told me I was "lucky" that I only signed up for a month-to-month plan, because if I had signed up for a year in advance, I'd lose even more money. Unbelievable and such a scam! If I could give 0 stars, I would.

Aweful customer service. SMS registration is completely disorganized, made us spend unnecessary money on changing our website to accommodate the demands, and they keep changing their minds. Unreal.

We've had this service for a few years now with very little hiccups but we hit a road block. This new sms registration they've tried to guide us through has been a nightmare. Since November, they've been guiding us what we need to do to comply and all attempts were uneventful. Each rep gave us different answers, their forms changed over time- I can only imagine it's because they were providing inaccurate info previously. We have gone without being able to text out over two weeks, they would not entertain some sort of compensation, hours on the phone and modifying our site info still to be wrong. We got denied again and I'm done. Google Voice will get my business so I can properly run mine.

Terrible customer service, if even possible to go trough their AI who know nothing.

Worst experience ever!

I switched over to Grasshopper from Sideline for my business so I could have more than one extension for employees. Despite having a solid up-to-date Privacy Policy on my website, it has been over a month and I still haven't received approval from Grasshopper to use my number to send SMS texts.

My website team and I have been very confused and frustrated as we've made over 5 submissions and all have been rejected, despite the fact that we meet all the criteria in the feedback that we receive.

Customer support has been a joke. Largely unhelpful, over 45 minute wait times only to have the call dropped, and personel unable to help. My business has suffered greatly, as I am used to reaching out to my patients via text for follow ups and to convey important information. Most people don't answer the phone these days and texts are a very useful tool. Anyway, I feel trapped as I've already ported my business number and am fearful that another service will be just as dreadful.

I've had colleagues in my field report that they have waited over 3 months for SMS capabilities through Grasshopper. Word to the wise....choose another service!

been on the phone for an hour and a half and still no answer why my sms submission wasn't verified. I asked some basic questions and he couldn't answer them. I called once before with an hour wait, kid screaming in the background. Put me on hold and I got shuffled back into the on hold by the system. Is there another service I can use and keep my number?

And I just got dropped after waiting an hour and a half

No support. Literally. I sincerely wonder if anyone even works there. Support emails not answered. Hold times exceed 2 hours (I hang up after that). Five calls in 2 weeks, no answer. Use ANY other service.

Answer to company response: I am sorry too. After 6 years with Grasshopper I switched to Nextiva. Switching is a pain, but at least they answer support tickets.

you cant just cancel subscription!!!!! what a scam!!!! i was waiting hours and they didnt pick up the phone!!!!! worst ever!!!!!!!!!!!!!!!!!!!!!!!! i hate themmmmmmmm wasted my whole freaking day waiting for them to answer!!!! they should be sued and shut down

Terrible company, terrible customer support. Use someone else.

Don’t do it. They will mislead you with their cheap service. Then they will charge you fee’s to register with them. They will charge you fees to be able to text. Even after you pay the fees you still wont be able to text. Sign up for a free google voice number instead.

I signed up for service 12/5/24. I paid for a year up-front and got the phone number for my business. I setup the app, established call forwarding and checked it all out. Seemed to work well. So, I integrated the number into my website and all of my social media and marketing materials. HUGE mistake. Not a single call. So, I called our number today and it went to another small business. So, I paid for the service and NEVER was actually using the service? Good luck getting a hold of anyone there in support. And when you finally do, they sound like a scammer in their basement on a bad cell phone line.

WORST COMPANY I HAVE EVER EXPERIENCED IN MY LIFE. There is no one real in customer service - you wait on hold for 4 hours & no one picks up. I am convinced this company is a scam.

They completely froze my texting capabilities due to SMS registration but they denied my submission 3 times with no explanation. Then you call and try to sort it out & no one answers.

Cancelling asap. DO not use grasshopper

Their customer support is absolutely awful. I’ve spent hours trying to do FCC compliance. Hours and hours on hold. As I’m writing this I’m switch to another company.

Their SMS registration process is an absolute nightmare! I’ve been rejected about four times now , been trying to get this done for about a month with no success . This has negatively affected my business because now I cannot even text message my customers

I switched over to OpenPhone and was able to register through their SMS program. I started text messaging campaign, same day! 0 rejections

I’m so happy I switched over. Grasshopper had many flaws. One of the most frustrating ones was the hidden fees and lack of comunication about billing.

My experience with Grasshopper left me feeling taken advantage of and misled. At times I felt like I was being scammed.

OpenPhone is a better price aswell. I highly recommend everyone switching over. Don’t waste your time with Grasshopper.