Grasshopper Opiniones 297

It was impossible to get text messaging back on to my account.
The AI system that is used as a guide is not comprehensive. It flags issues, once you correct those issues more issues are found. After 5 days of attempting to jump through all the hoops we have given up and went to another provider. Also forget about human support all they do it read the AI results but with no help.

Price is right for our very small business, but would prefer more ability to customize more and do things such as save contact names in Grasshopper. UPDATE: You can save contacts, which is great!

I signed up for a trail of the basic plan which is $14. After a couple months I was reviewing financials and noticed monthly charges of $45. I called them and without my permission they bumped me up to the never level which is $30. I asked why I was then being charged $45 compared to $30. The man said it was taxes and couldn’t explain how/why they are charging 50% taxes. I wouldn’t use their service.

TThe company may potentially share your contact information with third parties, resulting in an influx of unwanted spam messages. Additionally, when attempting to cancel my service, I experienced disrespectful behavior and prolonged wait times on the phone. Despite leaving a review for their customer service department, no response was received. It is advisable to consider alternative service providers.

They make it super difficult to cancel. You can't do it through the website or the app. You have to call their customer service and the rep's whole job is to make it difficult. I have been on hold for 10 minutes now and I want to do is cancel the account.

Awful website and customer service. Didn't even have the service for a full day after realizing I'd have to pay an extra 500 since im in Alaska when there's other providers that offer it for no extra charge. They refuse to refund me and are super rude via email. I wouldn't even waste your time.

What a joke. I had them for 2 years and then they decided to cancel my toll free number without an explanation. I told them that I had used the number on my truck wrap and advertising . They told me, “ you have two weeks to port it out “. I ported the number to godaddy. This company is a joke. Stay away

They don’t let you cancel

Very polite and pretty welcomed me in and helped me out with all my need !! Thank you destiny for attending me you were the best !!

The person who helped was EXTREMELY PROFESSIONAL and HELPFUL. He made my day.

We previously used Grasshopper and migrated to another service when we took on a new office. That experience was not positive and we recently made the decision to terminate the other service and go back to the Grasshopper platform. It is a really good fit for our professional services related business with our folks always on the go!

It is hard to appreciate when it is hard to share your account and lines with your time unless you let them have access to admin logins.
And I still can’t figure out how to allow my sales team to use a line without logging in as admin .

I gave them months to try and get the SMS verified. (You cannot text out without this) They strung me along, I paid fees while they gave vague suggestions, I spent days on the phone waiting, on hold, redoing suggestions, while STUCK on an annual plan. I ended up having to leave telling them to cancel and refund me, they told me they couldn't refund $500 even though I was only a few days past the renewal date. (I was a customer the previous years, I had only experienced okay customer service at best, bad connections were often an occurence). They strung me along, then waited until I couldn't port out quick enough, and then refuse to refund money AT ALL. It is a part of their policy they are trying to tell me ZERO REFUNDS.

ZERO STARS!! Horrible is an understatement!!! Customer Service is poor. I wish I had come to Trustpilot 1st. I signed a annual contract and then found out that their system doesn't work with my mobile carrier. This was 10 min after I signed up. I tested to see if I received a call to my phone and how it would display. We'll I didnt receive the call and the call went to a generic voicemail. When I called to complain and talk to support, they said they could fix it where I received the call but wouldn't know if it was a personal or business call. I asked for a refund and they said all they could do is cancel the auto renew next year. So I disputed with my credit card. They suck and I think only 2 people work there

I signed up for Grasshopper on May 15 and was charged $25.81 CAD immediately. Just two days later, on May 17, my account was suspended by Grasshopper without warning or explanation.

I’ve tried reaching out to their support team — no response for over 60 minutes. It’s incredibly frustrating that they can take your money, cancel the service without your consent, and then disappear when you try to get help.

This is not how a customer-focused business should operate.

Avoid this service. There are better, more transparent alternatives out there.

When using the app on my mobile phone, if I put a caller on hold to answer another call, the app loudly and continuously repeats, "Your caller is now on hold. To return to the call...." I can't hear the new caller over the recording, and I can't see which caller is active because the app doesn't minimize the first caller on the screen. Also recently on the desktop app, either I can't hear the caller or they can't hear me. Grasshopper is about to lose my business.

Signed up two days ago for my small business. Enrolled in the Small Business plan with "unlimited extensions". While spending those 2 days trying to set up for my needs I found out that it is not "unlimited extensions", but rather only 7 Department Extensions. I need 11 departments. So I called to cancel. They have a no-refund policy, but broke with that to give me a refund less 33% of what I paid. So I had to pay 33% to find out that unlimited means only 7. I feel like had they been honest in advertising upfront it would have saved me time, effort and money. Glad I did not pay for the year upfront. Should always read reviews first.

I received an email from Grasshopper saying that I needed to "right size" my plan because I had too many extensions. So I changed to a small business plan. However after doing the math I realized that it is less expensive to keep the solo plan for 10 extensions, and tried to switch back. Unfortunately I have already received an invoice for hundreds of $ more than my current plan. I spoke with customer service who advised that nothing can be done to change back my mistake and that no credit is possible and I am stuck with the higher price for a year. "Read the terms and conditions that you signed" was the main response. I find this absurd and very poor customer service. There has to be a credit available or something else that can be done to keep me on a solo plan without charging for me for responding to their email which incorrectly advised me to change.
Update after emailing customer service, which was a difficult email to find: I received a “one time credit” to make me whole. Upgraded to 2 stars. Thank you

Terrible website. Hidden fees. Clunky app. If you want to cancel your service you must jump through so many hoops. They straight lie by saying sms included when you’re required to pay to use it.