Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Ver más
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Consulta las opiniones de los clientes
Every time I walk into the kitchen, I look out across the landscape and think about all the good work Greenbelt does and how lucky I am to live where I do
La empresa ha respondido
I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Ver más
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Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He... Ver más
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Información sobre la empresa
- Oficina de construcción y mantenimiento
- también en la categoría
- Servicios de paisajismo y jardinería
Sobre Greenbelt Group Ltd
Escrito por la empresa
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Información de contacto
99 Firhill Road, G20 7BE, Glasgow, Reino Unido
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Muy bueno
1 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 91% de las opiniones negativas
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Very helpful
Very helpful, polite and professional advisor. Resolved my issue quickly.
5 de enero de 2026
Respuesta de Greenbelt Group Ltd
Hi Donna,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Following up my September enquiry V2
A month ago I received an email 21st November from Greenbelt's "Customer Care" stating reports I requested in September on behalf of our Residents' Association will be sent across "in due course". I have still not received them. What exactly do we pay an annual £65 per property per you admin fee to you for because it certainly isn't "customer care"? This is a continuation of the same appalling interaction with Greenbelt dating back to 2018 when we entered into a prolonged dispute with you regarding your significant annual charge increase that year. Since then there have been a catalogue of issues including 7-day harassment letters not specified in our Deeds, 14% annual fee increases and other concerning issues. I would be grateful if you could send the information first requested 3 months ago, as promised in your email 21st November.
I note your failure to adhere to your Customer Care Charter:
Our Commitment to You
We will:
• Respond to your enquiries as fully and quickly as possible
• Provide you with a full response no later than 20 working days
• Let you know if we require additional time to fully respond
23 de diciembre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We have sent you correspondence with the requested information.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Completion of outstanding work.
I have recently spoken with David Condon about outstanding work opposite my property. I found him to be helpful and he has done everything he promised and kept me informed of progress. A credit to the company.
22 de diciembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Martin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Helpful and supportive with billing issue
Vicky was really helpful and support with a billing error.
She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone.
She set up a direct debit to prevent further future issues.
When I checked my account she had already processed the error and added the statement schedule for the new DD.
She was brilliant.
If I’ve ever had an issue with Greenbelt, they’ve always been very supportive and helpful.
18 de diciembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Gemma,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Respuesta de Greenbelt Group Ltd
Hi Linda,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Prompt, courteouse and response to my problem of overhanging tree branches. Issue was dealt with and resolved within ten days.
prompt response to my q
28 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Helen,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
A very positive experience.
No delay in call answering and the adviser was super friendly, very helpful and extremely efficient.
Dealt with my query very quickly and followed up with an e-mails within a couple.of minutes.
It was Vicky Nasmyth
A very positive experience 👍😊
4 de diciembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Daylight Robbery
No work has taken place for anything to go wrong! I have been reading reviews on trustpilot to find one which Greenbelt visit every 2 weeks.....I was complaining about supposed work done in our area and receiving a further bill as cutting a tree back doesn't count as maintenance. Then was told the area behind my house is maintained once annually?! I haven't seen anyone out at the area behind my property in easily 2yrs. Also all the vegetation does not prove they have been there either. My husband built me a summer house a few years ago then tree branches grew that much they were starting to lean on the roof. I called Greenbelt to get them out to sort the issue they told me I shouldn't have built it there? Why is it a problem to them where I build things on my property! Fast forward a couple of months I managed to catch the guy who was sent to maintain that area and asked him why he hasn't touched that part of their land. He told me he doesn't have ladders so couldn't do it. I was like I have ladders and he didn't have any choice but to do it. That's the last I have seen them. I am sick of contacting them to get nowhere and they still expect the money. Today on the phone I asked them to prove that they have been out within the last 2 years like before and after pics maybe? A report of the inspection after the works. Also read inspection reports cost more money on top of what we are paying if this is the case we are being robbed of 2 lots of money for nothing. When you call them you get nowhere and go round in circles.
3 de diciembre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hi Terri,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Tree works are not part of routine maintenance, they are charged as an additional and the work is carried out in the matters of health and safety or if recommended via the annual tree audit conducted by a qualified arborist, the trees are also monthly inspected by the regional operations manager.
We have requested if you can take photos of the tree in question and send them into our customer care team to allow them to look into this for you.
Greenbelt operates a policy of only working on trees for the following reasons: The tree is dead, diseased or dying, It is posing a direct risk (too close to or touching your home) or for reasons of tree and woodland health (preserving the trees/woodlands).
This ensures that we fulfil our aim of protecting trees, as well as ensuring when we are applying additional costs to our customers, they can be sure the charges are justified and necessary.
If you have any further queries or concerns please do not hesitate to contact our customer care team via email at customercare@greenbelt.co.uk or by phone on 0800 028 1749.
Kind Regards,
Amy
Responded quickly to a report of anti…
Responded quickly to a report of anti social behaviour and damage to park equipment.
25 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Pamela,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt has been extremely supportive…
Greenbelt has been extremely supportive of our estate, recently donating £400 to help us purchase a new bench for our community area. This generous contribution will make a real difference, creating a more welcoming space and helping more residents move comfortably around the estate. We’re grateful for their commitment to improving our shared environment and for the positive partnership they continue to offer
10 de octubre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Absolute a scam of a company
This company has increased the bill every year while absolute doing nothing, the breakdown of the bill includes suspicious items. My area looks like an abandon area. Absolutely terrible, the bad news is that their name in the contract for ten year and the county council doesn't care about our feedback at all.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Dear Truc,
Thank you for leaving a review, We are sorry to hear you are not satisfied
I can see you previously contacted us over two years ago in relation to the maintenance and management of your site. Our customer care team provided a full breakdown and explained in full detail how the annual management charge is calculated for your development.
We ask should you have any outstanding concerns related to any maintenance , please contact our customer care team directly via email at customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
The gentleman taking my call was…
The gentleman taking my call was helpful and polite. He dealt with my query efficiently and was easily understood. Thank you
20 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Jan,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Biggest waste of space
Biggest waste of space, just a license to print money, price keeps going up for them to do little to nothing and when they do they charge a fortune for something that could be done Much Much cheaper. They come along in their vans driving all over the grass damaging it, to then come back another time to fix what they damaged but then charge us for the pleasure. I wish I would have known before buying my house.
18 de diciembre de 2024
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
brilliant customer service lovely…
brilliant customer service lovely Scottish lass answerd all our questions and helped us with our bill
17 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Another yearly bill of fictitious…
Another yearly bill of fictitious charges with no evidence to support repairs were necessary or have indeed taken place.
Ever increasing bills year on year and an £88 admin fee this year! Greenbelt have failed to maintain areas of our estate and continue to charge for repairs to play areas and fences, of which we were not informed of.
If you are considering a property that has Greenbelt managing the open spaces I would strongly consider walking away! They will have you paying more with each year that passes, and you have no choice!
Absolutely disgusted by Greenbelt!
13 de noviembre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Prompt response to my email
Prompt response to my email. With positive outcome to my request.
12 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
The representatives of Greenbelt have been helpful and supportive
Greenbelt has the service management contract for a new development within the Parish Council's boundary. The handing over of the Public Open Space from the builders to Greenbelt has been a gradual process; residents of the development have found this frustrating when they want to query an issue with the public open space. They do not know who to contact, so they often contact the Parish Council for help with this. Throughout the representatives of Greenbelt that I have dealt with, have been helpful and supportive, answering my queries promptly. I have found communication has been good and any request for action dealt with swiftly, if it was in their control.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hi Kate,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Proactive service from David and a nice…
Proactive service from David and a nice new section of fence. Workmen pleasant, polite, clean and tidy with their work. Great job all around.
11 de noviembre de 2025
Respuesta de Greenbelt Group Ltd
Hi Chris,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Respuesta de Greenbelt Group Ltd
Hi Marjory,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
100% positive experience all round.
Greenbelt took over the maintenance of our new development from Persimmon just over 2 years ago.
Since that day our development has been vastly improved.
Greenbelt have replaced the dead trees Persimmon left behind, rectified the grass on our green spaces, kept the roads weed free and mended our broken wooden fence posts.
The whole development is now neat, tidy and well maintained.
After hearing horror stories in the news of huge maintenance charges I’m pleased to say that Greenbelt have kept our estate charges low and very manageable.
I would like to give a huge shout out to Nick Upton who has always been very approachable and has taken an interest in helping our local community.
My experience with Greenbelt has always been 100% positive.
8 de octubre de 2025
Opinión espontánea
Respuesta de Greenbelt Group Ltd
Hi Sally,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
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