H2oaquatics Opiniones 

I have been in the marine reef hobby since the late 90's and I have kept practically everything possible in many different systems using all brands of kit from all manufacturers. I have used H2o Aquatics since last year and I am more impressed each time. Their technical knowledge, range of high end equipment and faultless commitment to us as hobbyists is first class, even seeking single items form Europe to satisfy an order. I will not be using any other supplier from now on as H2o are basically a one-stop shop for even the most hardcore reefers out there. Thanks Rachel and the rest of the H2o team.

It says they do international shipping on there website and to request a shipping quote, so I emailed them asking how much it would be to ship a certain item to me in the United States, 3 days later I got a EXTREMELY RUDE and very short reply that just said “sorry can’t help you” so I asked what they meant and they said they can’t ship out of the uk, then why does it say you do on your website? Very rude and contradictory to what there website says, I would not recommend this place

This is my first time using H2o aquatics and defiantly wont be my last, I called up to check on some stock levels and delivery times relating to my order, I spoke to Rachel who was super nice & friendly, she went above and beyond with customer services.
Overall a great experience and a company i will use again in the future.

Great company to deal with. I've used them several times now for mail order items and they have always gone above and beyond to make sure the items have arrived promptly whilst also giving superb advice about equipment etc.
I would certainly recommend H2o Aquatics to anyone who is looking to either start keeping a marine aquarium or those that need new or additional equipment.
Great work guys!

Old pump had broken down, spoke
With H2o and they sourced and had the replacement pump ready the next morning to collect! Brilliant service

Thanks for the fantastic service during these extremely difficult times. Have been an online customer for several years and not only do you always have the goods available but the completion of my order is always received super quickly

Excellent service everytime colleagues continuously go out of their way to help even if a product isn’t purchased from them. If you want good old fashioned service then this is definitely the place to use

Update following the reply from H2O Aquatics.
I do not intend to respond to inaccuracies in H2O Aquatics' reply. Both parties have already written comprehensively and I had already put my hands up to not thoroughly reading their emails.
The key point we disagree on is the incorrect entry of my surname, billing address and delivery address. H2O Aquatics say that I must have manually entered these on their system when placing the order. Whether I would have typed my surname as "test" and both the billing and delivery addresses as that of my bank's head office in Yorkshire when I live in south Wales I will leave you to decide.
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I wish I had read reviews before ordering online with H2O Aquatics. There's a pattern - if you go to the shop they have a wide range and I don't doubt that. If you order online and there is no problem with your order they're great. If you have a problem with your online order, as I did, their customer service is appalling.

I ordered salt and Polyfilter for my marine reef set up, over £100 of goods. I received emails confirming my order and that it had been dispatched. Now I have to put my hands up here, I didn't check the billing or delivery addresses on the emails. I agreed with H2O Aquatics that I should have, my only excuse was that the addresses were at the bottom of the emails and I didn't scroll down knowing I had entered the correct information online. Plus, being shortly before Christmas, I had so many similar emails from various online retailers. None of which I had any issues with.

First thing I knew of a problem was when I had a call from the head office of my bank. The order had been delivered to them and was addressed to Paul test (note the surname, all lower case and not my name!). I called H2O Aquatics to try and amicably resolve the issues. Some hope! The lady at H2O Aquatics insisted that I must have entered my name incorrectly and put my bank's head office address in as the billing and delivery addresses. And she was being serious! So the mistake was all mine - entering the wrong details and not fully reading their emails. I said that I have worked in IT for over 40 years and to me there were signs of a potential IT issue here - my surname being "test" and my bank address being transposed onto billing and delivery addresses. All H2O Aquatics would offer was to arrange collection and onward delivery at my cost, £20 plus VAT.

Not being satisfied with this I emailed a complaint to H2O Aquatics. I received the most rude reply, starting with if I "had worked in IT or understood IT we would not be having this conversation" and then stating that I can't accept the truth and that me making several mistakes is the only issue. There then followed a long, rambling email that added nothing of any value. Again their only offer was for me to pay the cost of having the goods collected.

If H2O Aquatic's customer service had been better I could have accepted that mistakes were made on both sides (me not fully reading emails) and split the cost of redelivery. But not after such rude and incorrect responses.

In contrast my bank, having heard my explanation, forwarded the goods to me at their cost even though they were clearly not in any way part of the problem. That restored my faith in customer service.

As for H2O Aquatics. They seem to have a wide range of stock and can price competitively. But if you value the integrity of an online ordering process and want good customer service then I would avoid them at all costs.

WOW PLEASE AVOID THIS COMPANY. THE WORST CUSTOMER Service I've EVER ENCOUNTERED !!!!!!!Arrogant and rude doesn't even come close . Pitiful excuses will not accept a return and I don't even know why they are still in business speaking to customers like they do .

Absolutely appalling arrogance and customer service, will never use again.

Purchased on pre order an ION director in Sep last year, due to continued delays and ongoing quality issues I decided to cancel. Was initially told I couldn't cancel as it was a pre-order and not cancellable (no evidence was provided that I'd ever agreed to that, and even if it was stated the fact the product can be provided in a reasonable time frame overrides that).

I was asked to take store credit, that was not an option I wanted to take but as a gesture of goodwill I said I'd take around £200 as credit to buy some items I didnt really need.

I also emailed GHL and asked if they would refund retailers which they immediately said they would and copied in retailer. Then a number of emails were exchanged in which H2O gave bizarre and ridiculous statements about why I'd have to wait and I couldn't have the money until GHL had paid them.

The "refund" was sent to today but as the transaction was more than 12 months ago they had no refund option in PayPal, so instead of refunding me to my bank the details I'd provided in earlier exchanges, they refunded me the amount minus the PayPal transaction they had incurred but also via the goods and services option, so I ended up £34 down in fees and have a transaction that shows they have bought something from me. Apparently this is my fault for using PayPal and I should take it up with them

I have used this shop the last three times always had a great service very helpful polite and knowledgeable I would recommend this shop in a heart beat

Should be able to give negative stars
Worst company ever for customer service
Bought an aquatics fan - it failed after 1 day and was then told it was my fault and I'm not entitled to a refund
What a waste of money, should of used a reputable company

Terrible customer service, ordered an item at 11:57am - admittedly this was close to the 12noon cutoff time for next day delivery, but it is either before noon or after, and this was before. I waited all day for a despatch email that never came so I emailed them. The reply was very passive aggressive, instantly telling me they didn’t receive the order until the afternoon - sent them a screenshot of their own email which stated ‘we have received your order’ timed at 11:57am.

They then started blaming couriers and being busy, I asked them to still send the item but refund delivery charge, he said no and advised me to shop locally should I need stuff urgently. My final email asked them to still send the items.

This morning I got a refund email and him telling me that if I need something urgently to order the night before - ermmmm I did!! I suggested they update their website so it does not mislead customers but I doubt they will even bother.

Will never order from them again, I just cannot believe their attitude and the way he spoke to me!

Read the one star reviews and notice the pattern.

Very poor service. They have a high ceiling before free postage applies.Even if you order above the ceiling you can end up paying as despite been described as available are not in stock.The high delivery charge is then deducted from the refund
When you communicate with Jon to try and find a solution helpful to both parties they do not listen.He is very abrupt on the phone and with his emails
I have used this shop a lot over the years as I have family in london but as I have only rarely used them online he disputed I was a regular costumer in a very sarcastic manner
Needs to improve his customer service skills to keep customers. I will now go elsewhere for my services

Best Aquatics in East Anglian, all my salt water fish came from Jon and Rachel always the best quality and very healthy which is why I won’t go anywhere else!
They stock the Best dry goods selection and have everything you need they also have some amazing corals at very good prices, the marine fish Section is alway so healthy and have a very nice selection :)
There both always happy to help even if I can’t get to them they will always send to me what I want , never any problems !
I highly recommend H20 it’s well worth my trip from Norfolk to Essex I’m never disappointed.
Keep up the good work Jon and Rachel
Highly recommend!

the best shop around
best corals fish and dry goods
Excellent service
highly recommended
my favourite place

Dealt with John and Rachel a few times and always get a great service, very knowledgeable and always go out there way to help, highly recommended.

Great customer service always very helpful and willing to go above and beyond to help you out the team are amazing