Hackney & Leigh Estate Agents Opiniones 

71
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The sales process took longer than I’d hoped but the team at H&L in Penrith were very easy to deal with and kept pressure on the chain to get a move on! Jill was happy to take on the sale of the apar... Ver más

Valorada con 2 estrellas sobre 5

Travelled from Somerset to view a property. Expected to meet a knowledgeable estate agent. Instead met by a guy who said who couldn't answer any questions as he was just a man with keys. Property desc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our experience of H&L is overwhelmingly positive. Sarah took over the sale of our house after we moved agents, and also helped us secure the house we moved to. It was a long, complicated process on o... Ver más

Valorada con 5 estrellas sobre 5

Penrith branch - We've just sold, subject to contract, through Hackney & Leigh. We interviewed 4 agents and Jill stood head and shoulders above the others in terms of professionalism, knowledge an... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

Leading Estate Agents in The Lake District Cumbria, South Lakeland, North Lancashire and North Yorkshire offering Property Sales, property Lettings, Commercial property for sale, Conveyancing, Mortgages. Caring about you and your property!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

71 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(71)

14 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Kendal Branch

Kendal Branch - Purchasing a residential property. Misleading, poor comms and blatant lies. Avoid if possible, otherwise you'll end up homeless and considerably less money in your bank account. There are plenty of other good estate agents out there, use them instead!

27 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Hackney and Leigh are the best…

I have used Hackney and Leigh twice in the last 7 years, I am very impressed by the sales team, they are great communicators, very proffesional, they know how to look after their customers, all in all a fab experiance in both buying and selling of my property, Thanks all, I look forward to using Hackney and Leigh in the future,
Regards Alan

14 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic company who were attentive…

Fantastic company who were attentive and communicative beyond the call of duty! Genuinely lovely people who care about your sale and your buyer, not just their commission. No surprise that they have won estate Agent of the Year awards in the class.

26 de octubre de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks Paul for your review!

Valorada con 5 estrellas sobre 5

Sold my property - good communication throughout

Used to market and sell my property. Did a very good job in presenting the property online/brochure. Communicated clearly throughout the sale. Well recommended.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Thank you for your review Jasper!

Valorada con 5 estrellas sobre 5

I wouldn’t hesitate in recommending…

I wouldn’t hesitate in recommending Hackney & Leigh as an excellent hard-working team of estate agent professionals. I’ve used them in the past for buying and selling.

12 de septiembre de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks Michael

Valorada con 5 estrellas sobre 5

Exceptional service from start to…

Exceptional service from start to completion
Simon was professional and efficient.
Would not hesitate to use again.
Highly recommend
5 Star service.

25 de agosto de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks for your review Graham

Valorada con 5 estrellas sobre 5

Efficient and professional buying process.

As a buyer I found Hackney and Leigh to be professional throughout the purchasing process. All staff were very approachable, efficient, friendly and helpful. Viewings were undertaken as agreed, the booking and reminder service working effectively.
Other requests were dealt with promptly and nothing was too much trouble.
Thank-you.

31 de julio de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks for leaving a review Gary

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

We have recently sold and bought a property through Hackney and Leigh, Windermere sales office. Excellent, friendly, informative, professional service from start to finish. We mainly dealt with Sonia, Charlie, Nicole and Mike and we couldn’t have been happier with how things were handled and how helpful they were. Would highly recommend to anyone wishing to buy or sell in the Windermere area.

7 de julio de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks for your review!

Valorada con 5 estrellas sobre 5

Brilliant group of estate agents

Brilliant group of estate agents, especially the Windermere branch. As buyers from out of area (east sussex) our experience has been of a lovely, supportive office and caring agents giving full details of the property and area it's located in. Very honest in their information and even suggested a whatsapp viewing as we live far away. Can't say thank you enough.

20 de marzo de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks for your review Inez!

Valorada con 5 estrellas sobre 5

I highly recommend Hackney & Leigh

I highly recommend Hackney & Leigh - they provide a wonderful service, and are professional, efficient, thorough and friendly. Thanks particularly to Sonia, Charlie and Ben for a job excellently done. I would not hesitate to use the Windermere office again :)

9 de marzo de 2023
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Thank you for leaving a review Audrey!

Valorada con 1 estrellas sobre 5

Unfortunately a dreadful experience…

Unfortunately a dreadful experience from start to finish.
Applied for a flat 4.5 years ago and paid the deposit they then came back to say the owner had now decided he didn’t want us.
We were then offered a property elsewhere and have had the most awful time with a landlord, we have been threatened, harassed and bullied out of our home, now we are having a fight over deposit, things wear out over time and Hackney and Leigh seem to feel I’m responsible for that, I’ve paid over £25000 in rent and never been late, sure there’s a couple of things I’m happy to take responsibility for but my back was instantly put up with the way we were addressed by email, horrible rude and unprofessional.

14 de octubre de 2022
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

We apologise that you feel that your experience with Hackney & Leigh could have been better, but must point out that the property was let to you on a tenant find (let only) basis for the Landlord, and as such we have had no involvement with the day to day management of your tenancy.

As part of our service we provided you with an inventory and schedule of condition report at the start of the tenancy, and we have now completed a checkout inspection as requested.

We have also offered advice to you on how to dispute the deposit retention, and will happily discuss it in more detail with you, if you feel need further advice.

If you would like an alternative point of contact, please feel free to use support@hackney-leigh.co.uk

Kind regards,

Simon

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service throughout the purchase process, staff very helpfully and accommodating to all our requests. Would definitely recommend.

12 de julio de 2022
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks James

Valorada con 5 estrellas sobre 5

Amazing Service

I bought the property through H&L and sold it through H&L 18 years later. They were very helpful when I was the buyer and very efficient when I was the seller. They produced a fantastic brochure and an amazing video of the property. Had two Saturday's of viewings and went to full and final offer the following Wednesday. I cannot praise H&L highly enough and would definitely recommend. Thank you very much for all your hard work.

7 de mayo de 2022
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Many thanks for your review Helen!

Valorada con 4 estrellas sobre 5

Efficient

Helpful, friendly and efficient. Job well done.
Thanks.

21 de febrero de 2022
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Thank you David

Valorada con 5 estrellas sobre 5

There is nothing to fault with the…

There is nothing to fault with the Agents. From Start to Finish and Moving inn was exceptional and dealt with in a very Professional Manner. After service also excellent.
Nothing to complain about. Very Happy Tenant 😊
On

9 de diciembre de 2021
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Hi Janet,

Many thanks for your review, that's great to hear! We're glad you're settled in your new property. If you need anything, you know where we are :-)

Valorada con 1 estrellas sobre 5

Good and Bad in letting agents

When letting agents are so bad both landlord and tenant will be at risk of abuse
So sick that such people can be in positions of trust Difficult to know how they can sleep
The one saving grace is Karma bad deeds will always come back in some form

5 de diciembre de 2021
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Dear Mrs Hillier,

Thank you for taking the time to complete your review.

We are sorry not to have been able to help you this time, despite the fact you have previously been a tenant with us.

There are indeed a number of areas which could put a landlord and tenant at risk, and an even greater number of pieces of legislation which must be followed (over 170 at last count).

As you have experienced in the past, we do our very best to ensure that our policies and procedures protect all parties, and we understand the landlords are satisfied with the actions we have taken.

We also believe we have done the right thing in this situation, but apologise if you feel that we fell short.

We wish you all the best with your property search.

Kind Regards,

Hackney & Leigh

Valorada con 1 estrellas sobre 5

Feeling very let down by Hackney & Leigh

We were purchasing a property through the Keswick branch. We had a dedicated Agent and the process was running smoothly. Unfortunately the Agent left, we were not told and the process was left to go in the wrong direction which resulted in a stressed out vendor and it wasn't great for us either. One of the partners took over the process but seemed to have little interest apart from completion. The property we were buying had several issues that needed rectifying from our Homebuyer's survey including damp and we were advised to instruct an expert damp consultant. We don't live in the area and so engaged a consultant that was recommended by the estate agency. Unfortunately the consultant took a week to complete the report (instead of the agreed 3 days) and then delivered some bad news about extensive damp. We needed to understand what how bad the problem was by speaking to the consultant but he went awol for a week and in-between the vendor got frustrated, demanded we exchanged the same day and not wait to understand the report as he believed there was no problem. The estate agency didn't back our corner and it resulted in the property being sold to a local family inside 2 days. We were all set to exchange and complete but needed to understand the report. It was a very frustrating and costly process to go through and I would be careful about how you engage with Hackney & Leigh as they only have the vendor's interests at heart.

A real shame but a sharp learning curve when buying a property in a location where you don't have a network.

12 de octubre de 2021
Opinión espontánea
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Respuesta de Hackney & Leigh Estate Agents

Dear Mr Mackay,

We are sorry to read about your recent experience, and in particular, the poor communication on our part regarding one of the team’s absence.

It was also very disappointing to read about your frustrations with the surveyor we recommended, and can only apologise for the delays they inflicted upon you.

As we are sure you know, the choice of who the vendor sells to is solely theirs, and whilst we do try to act in the best interests of all parties, not just the vendor, there are sometimes things beyond our control.

If you are ever in need of our services in the future, and would be willing to give us a second chance, we would love the opportunity to try and get it right for you.

Kind regards,

Hackney & Leigh

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