Halfords Mobile Expert Opiniones 

Ordered 2 tyres to be fitted. Was told fitter would come in the morning. No phone call to inform me he would be late ( they had the wrong telephone number). Fitter turned up about 2pm with the wrong tyres which he couldn't fit. Rang their office the next day, and was told the tyres I ordered weren't available, and would have to get a different make! Good thing – these tyres were a lot cheaper. Bad thing - I would have to wait another 4 days. I asked the office person to ensure they had my correct telephone number. On the day of the fitting, the fitter was late – he had only been given 1-tyre and had to go and get another one. Again no early telephone call. The fitter eventually arrived and was a very good guy. Unfortunately he could only fit one tyre as the spare which I wanted changing was a different wheel with a get you home tyre – my fault. Fitter took the tyre back and told me I would be getting a refund for it. Rang Halfords customer support service after about a week and was told refunds take about 7 to 10 days (why/). 2 and a half weeks later – no refund. I appreciate I made a mistake about he spare and would have to pay a surcharge as mobile service is for 2 tyres minimum, but to charge for a whole tyre?? Come on Halfords, this is not good enough.

Easy to book. Easy to pay. No call or email before arrival despite a call being guaranteed. Engineer parked incautiously blocking roadway and driveways.

Tyre was fitted to wheel fine but refused to put wheel on car. Was told the way the spare tyre had been fitted was too dangerous to touch. I was still advised by both engineer and later a manager to drive on the wheel they said was too dangerous to change.

I purchased tyres from the website after entering my registration number it gave me a list of compatible tyres .
When they came to fit them the fitter said the tyres were not compatible due to the cars weight.
So why were they in the list I was offered.
They have now deducted £40 from my refund because of an aborted visit which was not my fault.
Shall not be going to Halfords again.

Halford cancelled my appointment as they said tyres never arrived from supplier then rebooked for 2 days later. Again got another phone call that morning same excuse to cancel again.

I had Michael from halfords mobile expert team at portsmouth and he was brilliant. For a full tyre replacement, phoned and kept in contact, advised me all through a problem i had. was cheerful and professional. Spent extra time with me explaining things through and went absolutely above and beyond for my car. 10/10 service- the guy to go for when you have car troubles.

Halfords Tyre Fitting Mobile service are fairly frequent visitors to our address and I felt the need to express my happiness with the service.

Often the cheapest and they come to you, polite and professional in over 12 separate visits I cannot fault them.

Many thanks. I often fail to give good feedback so this is making amends.

Charlie was polite and done a great job great tracker information very convenient service

I had a very poor experience with Halfords mobile service following a battery replacement.

I was initially told by their staff that there were warning lights on my dashboard which was simply not true. There were no warning lights before the work was carried out. Based on this incorrect information, they proceeded with the battery replacement.

After the replacement, several issues appeared that were not there before which including sensors and multiple dashboard functions stopping working. When I raised this, the team who attended clearly didn’t understand what had gone wrong and were unable to fix the problem.

I was then advised to take the car to an auto specialist at my own cost. The garage identified and fixed the issue, which was clearly caused after the battery replacement. However, despite this, Halfords are now refusing to reimburse the cost.

This experience has been extremely frustrating:
• Incorrect information given at the start (false warning lights)
• New faults introduced after their work
• Lack of technical knowledge to resolve the issue
• Refusal to take responsibility or cover the repair costs

I would not recommend this service based on my experience. Please be cautious and consider getting a second opinion before proceeding with any work.

Ordered 2 tyres and I paid for them- ordered was cancelled by them. I was told to order another 2 tyres and I paid again- was cancelled by them again! Had to order another 2 tyres and they were fitted at the branch. Halfords have taken 3 lots of money and only 2 tyres received. This is tantamount to theft, avoid, avoid, avoid.

Mobile fitter damaged all four wheels when fitting new tyres. Halford sent me to a company that did a poor refurbishment two times. National tyre then damaged all four wheels just two weeks later when re-balancing the wheels. They have now washed there hands for it insisting I go back to the first refurb company and this would be my seventh 60 mile round trip. Leo Just refused to escalate my complaint saying he is the highest I can go.

Not impressed with the recent service from Halfords. I had a Blackvue installed by one of their fitters which was fine. The problem started when I attempted to connect it to the Blackvue WIFI. It simply failed. I called them out and they replaced it with a new one but the issue persisted. I booked an appointment and went into the Milton Keynes store and was advised that I had purchased the wrong dashcam. However, that was NOT the case. The version I purchased is compliant with linking locally (via the Blackvue wifi) but this was failing. I simply wanted to connect the current dashcam to my car. I was then advised that I needed to purchase the LTE version. Being a 20+ year tekkie, my brain went into overdrive. Changing to a new dashcam didn't work the first time and I doubted very much that that was what the problem was so I decided to investigate myself. Blackvue gave a resolve but that didn't work and I had already established that it was simpler than what they had said. As the issue was a WIFI issue and my car also has WIFI, I put the following question to ChatGPT "Will my cars WIFI interfere with the Blackvue wifi when attempting to connect? And hey presto, there was the answer - YES. It's also apparently a "known" and "common" issue!!
I won't be buying the Blackvue LTE at a cost of another £50 to £100 but surely if you are selling a product, you should:
1) know the product and be able to support it or
2) know where to get the answer

People are what differentiates a service and today we were pleasently treated to a first class tyre fitting service by your representative "Tyler" from the Barker street branch.
A very personable and pleasent young man who provided an excellent tyre fitting service and showed us what a difference one person can make.
We would like to thank Tyler for a professional job when he visited us today and wish him well in his employment with the Halfords company as he was a great ambassador for the company.
This the second time we have used the mobile fitting service with National tyres/Halfords and we will encourage others to use this excellent service too.

I had an incredibly distressing experience at the Halfords St Albans branch regarding a simple battery replacement.

1. System Failure & Product Misguidance:
I used the Halfords website to match a battery to my registration and booked a 1-hour fitting. Upon arrival, the technician told me the website-recommended battery was incorrect. It is deeply concerning that your official tool provides wrong technical data, forcing customers to spend time rectifying it in-store.

2. Technical Incompetence & Risk of Damage:
Despite claiming 4 years of experience, the technician clearly did not know how to handle my car model. He attempted to pull out hoses with brute force instead of removing the necessary screws and fittings. I had to look up a YouTube tutorial myself to show him the correct steps, and at one point, he even asked ME how to disassemble it. Most alarmingly, he caused coolant to spray all over the engine bay. The reassembly was equally shambolic—missing screws and parts forced back into place without any care.

3. Product Knowledge Gap:
The staff struggled to identify the correct battery, initially suggesting the wrong model multiple times. When asked about the differences between products, they were unable to provide any clear explanation, leaving me feeling completely unsupported as a consumer.

4. Billing Absurdity & Poor Service:
Because the correct battery found in-store was actually cheaper than my online order, I expected a refund of the difference. Instead, due to a discrepancy between the Retail and Online systems (£160 online vs £120+£40 fitting in-store), the staff member at the till tried to charge me EXTRA.

Despite showing my digital receipt, the staff refused to resolve the internal system error and told me to "call CS myself." I spent 30 minutes on the phone at the counter with no help. Eventually, they waived the extra charge but still failed to refund the price difference, which I am still chasing.

Summary:
This branch demonstrated a total lack of professionalism, technical skill, and basic customer care. I am now worried about the long-term impact on my car due to their forced handling. Avoid this branch at all costs.

Why does Halfords Mobile Expert have two profiles on TrustPilot? One profile with a decent rating and the other with a poor rating?

I bought two tyres in September 2025, and recently I noticed one of those tyres has a bulge the size of a golf ball in the wall of the tyre that is growing from inside out.

There is no damage to the tyre wall or tread.

Today a mobile fitting technician was sent out to inspect the tyre who told me it has clearly failed due to a fault, but when he phoned through to his hub, he was told it has not failed and that it is the result of a pothole despite there being no external damage and the other three tyres being completely unaffected.

I have taken the tyre to an independent garage who has told me the tyre structure has failed and that this is not the result of a pothole.

Today I raised a complaint with someone in Africa, only to be told I would have to wait 7 days for a response because there are no managers on the floor. When I asked how the company is run with no managers, he said there is a manager on lunch and that when he gets back he will be very busy dealing with his other work, which obviously makes me feel as though Halfords are not taking this seriously.

The mobile expert, Rich, based in Bristol changed and recoded my battery yesterday. Very efficient and a job well done.

Booked mobile tyre fitter on Halfords Samlet RD website for Sunday 15/03/26 paid for tyres on booking. Waited in all day and evening , tyre fitter didn’t show , tried to get in touch without success . Phoned Halfords Samlet Rd and was told nothing to do with us ( booked on their website ) . Here’d nothing Following day although I had emailed customer service on three occasions, with no reply , tried to speak to a person on the phone , impossible the web sites don’t allow it two days later still no communication from Halfords , sent another email, still no reply . I got in touch with my payment supplier ten minutes later they got back saying Stuart Harvey would contact me (he didn’t ) three days later text message from Halfords to cancel , no explanation no apology. Sorry this review is long , iff you ignore all the reviews about Halfords this is what to expect . Shame on you Halfords , shame on you Stuart Harvey whoever the hell you are .if I could have given 0 star .

Had to have my locking wheel nuts removed today which cost me £200 because Halfords so called technicians tightened them up too much and stripped the locking wheel nut socket.

Interesting isn't it how they airgun the nuts up way over tight and then use a torque wrench which is obviously going to click as they are way over torqued already.

Apparently the Manager of Derby hub called Andy has no manager and is next down from the CEO. Extremely flat management structure which is clearly not working as the operation is a shambles

Mixed reviews on Trustpilot but my experience was certainly 5* - Booked appointment online at 10.30 for a replacement battery, Elliot (West Yorkshire) arrived 13.30 and fitted the battery within 30mins he was friendly, professional, and knowledgable.
Certainly a credit to Halfords Mobile

Feedback for Jay at Chelmsford as I don't have QR code activator. Jay was polite, helpful and efficient. He answered all my queries with confidence, which was reassuring. Thanks Jay

Booked a battery fitting, they got the fitting wrong 3 times. First they installed the wrong battery and came back round to my house at 9pm to replace it (without a meeting they just turned up). Then the battery died after about a few weeks. Called for a replacement they fitted it today and fitted the wrong battery again. This time they fitted a stop start battery when my car is not stop start so now I have a car that doesnt work. Seriously and I cannot stress this enough avoid Halford at all costs