Halfords Mobile Expert Opiniones 

Mobile Experts very helpful after Halfords Garage let and continue to let me a Disabled Customer down, had to call them to replace my battery which was under warranty but as car broke down as The garage claimed they couldn't possibly fit me in while ringing them hands free when my power steering failed while on the M62 on Friday which is near the Anlaby Road branch were it's currently at and was supposed to be seen at 08.00 when it was booked in to be seen,only to be told they would be looking at it at 15.00 today when it was next door at National Tyres yesterday,and was told today it Might be able to be seen on Monday morning I will be housebound for 10 days,
The Mobile Expert Elliot was brilliant and helpful fitting new battery with 5 years warranty,and managed to start the engine but with no power steering stating it may be the belt attached to the Alternator,which was responsible for the battery taken out which was under Warranty failing,he took battery away but added notes to my account which was helpful as when I rang Halfords Customer services they said without the battery physically being able to be taken to the store for the store to examine I could not have a refund under the Warranty, I raised a complaint for very Helpful MJ from Halfords Mobile experts ringing me and telling me he at Mobile experts was refunding me as it was one of in his words "our Battery's, in the mean time my car was seen yesterday by National Tyres confirming what it was but do not do the work held it overnight as manager went home early ,leaving me in Limbo for it to be taken next door to Halfords proper to do Thier own diagnostics and waiting for them to get back to me, long story short If car could have been seen in Any of Halfords Network on Friday this could have been avoided, and I would not be housebound,
If Halfords Garage /National Tyres had part of Halfords Mobile Experts Professionalism ,and care for customers could have been Pro active and avoided the ongoing Stress and Anxiety caused. Big thanks to Elliot,MJ,and Ellie and Alex from National Tyres the Problem lies with Management/ Organisation it seems.

I booked a mobile battery fitting with Halfords and ordered a specific battery through their website. Unfortunately, the battery that was fitted was NOT the one I ordered.

The mobile fitting technician installed a different battery, which immediately caused error messages on my vehicle. To make matters worse, the new battery was not coded to my car, something that is required for this type of vehicle and should be basic knowledge for a professional fitting service.

None of this was explained, checked, or completed at the time of fitting. I was left with warning lights, fault messages, and now the added inconvenience and cost of having the battery correctly coded elsewhere.

When you order a battery through Halfords and pay for a professional mobile fitting service, you expect:
• The correct battery to be supplied
• The installer to understand vehicle requirements
• The job to be completed properly and fully

This was not the case. The experience has left me with zero confidence in Halfords’ mobile fitting service, and I would not recommend it to anyone with a modern vehicle that requires battery coding.

Issue 1. Tyres were fitted over-inflated, one at 55 PSI, the other at 44 PSI; the correct pressure is 33 PSI. Thankfully, my tyre sensor asked me to check the pressure, and I corrected it.
Issue 2. Tyres were not balanced correctly. When driving above 60 MPH on the motorway, the car was shaking. Took it to an independent tyre fitter and they corrected, highlighting the weights were off by a long way.
Issue 3. The complaints line wouldn't connect, the call would end and dial off.
Issue 4. Once I eventually got through, Mo was very helpful and apologetic. He passed to the escalation team, who did nothing for 2 weeks. I had to ring again to follow up.
Issue 5. I never got a call from the ecalation team, just an email saying a £35 refund had been issued and that was that.

This is incompetence from start to finish, incompetence that could have resulted in a serious accident if the overinflated tyres had blown out on the motorway. I'm just fortunate the tyre sensor alerted me. I would not use Halford for this service, I won't be using them full stop going forward. £35 is an insult for this level of incompetence. I paid £310, but I can only imagine a refund at so commonplace they've run out of budget.

I'm 50 and I've never used Trustpilot before but my experience with Halfords has prompted me to sign up for the first time.

Really poor, wish I'd read reviews, Halfords not to be trusted. Things do go wrong occasionally, I'm well used to that, but it's how issues are handled that makes the difference and on that front Halfords are dire.

Needed a new battery for BMW X1, went on the website, put in my registration to select the battery, booked a specific 4 hour slot at an extra £3.50 charge. All was going well, happy with my experience so far.

My Wife actually said to me, "why did you use Halfords?" I said, "because it's really simple, a few clicks and you're done." ... turns out that's not the case.

Technician arrived, spent 15 minutes dismantling bits to get to the battery (BMW don't make it easy), then discovered the battery recommended by the website was too small. Said I'd have to contact contact customer service to re-arrange. Bit irritating as what should have been super convenient and a few clicks now involves a phone call and taking up my time but not the end of the world.

It only got worse, the following morning tried the online chat ... opens 8am. Totally useless and soul destroying, automated responses that don't help, find the option to connect to agent, there is no agent available, tried multiple times through the morning and it states no one is available.

In between I tried the phone. After several attempts worked out how to be put through to an agent, sat on hold several times before just being cut off. All I need to do is speak to someone.

Eventually get through to an agent and by now really not a happy customer (although I'm always polite). They tell me the correct battery costs an extra £20. I asked as a goodwill gesture for all my wasted time that they fund the increase in price. Their system recommended the incorrect battery and I've spent a ridiculous amount of my time trying to make contact about their failure (their site says they will be in touch asap, but that's not true).

I was basically told that their failure is all my fault, it's my responsibility to check that their recommendation is correct, they say it is clearly stated that I have to do that. I've looked since and I still can't find where that's stated so it's not clear at all.

Indeed when I put in the correct battery size a message says "this product is not suitable for your vehicle, to find one that is click here" ... it redirects me to the wrong battery size ... but as far as Halfords are concerned this is ALL my fault and they bear no responsibility and my time has no value as far as Halfords are concerned.

Surely the point of a supposed specialist business it that they know what they're talking about and direct you to the correct products, the car is more than 10 years old it's not like it's a new model.

They wouldn't even refund the additional £3.50 I paid for the booking slot where the installation failed, because it was my fault, but they would do me a slot for the next day for free ... it's free anyway for an anytime slot which I could have gone with.

Beware you can't trust Halfords website recommendations are correct and Halfords abdicate a responsibility to the customer ... surprised they don't ask you to supervise that it's fitted correctly.

Avoid them, I'll use someone local in future who knows what they're doing and you can speak to easily if there's an issue.

reference 28092874

Terrible experience, technician cancelled on the day short notice, I had to then wait over an hour to speak to an agent who re booked my new appointment, tried to charge me again the fitting fee. I received no tracking information, new technician arrived, camera description wasn't accurate, tried to get a refund and was refused the fitting fee.

Turned up, broke wing, didn't have correct jack available, claimed it was my fault for having a fully deflated tyre. Rude, nasty, useless.

Booked to have my battery changed. Work was done, after the work was done, I noticed an engine light on my dash. Called them back out to investigate it. Error code for dpf filter. Had an independent mechanic look under the bonnet. I have a severed wire, pipes no longer connected. The mechanic had pulled the wire from my dpf sensor plug, broke it, not connected he pipes and clips back properly, it was left hanging. I now have to repair that at great cost to myself.

My daughter had her front 2 tyres fitted today, unfortunately ive lost yhe qr codes which tje fitter Tyler left so im leaving a review on here, so the service was first class, yje job was done in under half and hour, and Tyler was polite and very professional....5 stars

My mother booked an at-home appointment to have four new tyres fitted. The original appointment on the 29th was missed with no explanation. It was then rescheduled for today, 31/01/26, between 8am and 10am, and again no one has attended or made contact. Despite numerous attempts to call, my 80-year-old mother has been repeatedly fobbed off, and when I tried to intervene, they refused to speak to me. This is extremely poor customer service and an unacceptable way to treat anyone, let alone an elderly customer.

We booked to have a tyre replaced, having paid extra to gain a morning appointment between 8.00 -1200 on the Tuesday. We received an email at 07.02 confirming the appointment and another at 10.53 asking us to call a contact number, which we did. The call handler rattled off a lot of details, told us we'd phoned the wrong number and gave us another number to call. He ignored requests to slow down and got irritated when asked to repeat number, so we asked that he requested a return call from the correct department, which we didn't receive. No fitter arrived and on phoning customer services we were told that they'd been unable to inform us that the call was cancelled as the tyre wasn't in stock. They would have known this before our appointment time, and as they had sent two emails that morning it was apparent that they could have contacted us. They offered another appointment, late afternoon on the following Thursday. What a waste of our time, and such disinterest on the company's part. The Customer Service agent was polite but had no authority to do anything other than make another appointment. We got it replaced elsewhere the next day by pleasant, efficient and helpful Fitters that we'd definitely use again. Obviously we won't try using Halfords Mobile again.

Booked a same day appointnent for my car battery changing and paid extra for a time slot of 6pm to 8pm (today is 26th) paid for it online. When i got the confirmation email through it stated that i was booked in on the 29th depite paying extra for same day.
Spoke to customer services to get my money back and they wont pay me back same day. I need that money to fix the car. Im ultimately worse off. AVOID HALFORDS AT ALL COSTS.

I had 4 new tyres fitted using Halford’s mobile service. Booking the appointment was easy and on the morning of the fitting the technician gave me a call to tell me he was on his way. I was greeted by a very friendly technician who explained exactly what was being done and that my tyres would take around an hour to fit. On completion he explained everything that he had done including fitting new valves and balancing the wheels. I will definitely be using Halford’s mobile service again.

I waited in all day for a mobile tyre technician and was tracking on the app when it changed to job completed despite no technician. i then struggled to find a number with a human on the end to find out what has happened. when I finally navigated a way to speaking to someone they told me someone tried to call me (they didn't) and that the online order only had a postcode and no house number (how do you complete an online order without putting in a valid address !!). tried to raise a complaint on their website but that goes to an error page too. i asked for the appointment to be re-arranged for next day as had no car and told earliest they could do was 3 days later

My appointment date for a replacement Battery was 08/01/26 and I paid £3 for 8am - 8pm, I got a call on the morning of the 8th to say their van had broken down so had to change my appointment to 09/01/26 and said as good will gesture they will refund £39, I then received another invoice after the work had been done in which they added £23.50 for a time slot (which I didn’t ask for) I then received another email on 19/01/26 saying my refund is being processed and should be back in your account in 3days, still no refund to date. Will never use home service again absolutely disgusting

Decided to use this service for my Mini Cooper as the battery is difficult to get to and is not visible. I entered my reg and make on the website and was given a choice of 6 batteries i picked one with a 5 year guarantee and booked an appointment. On the day the technician spent 20 minutes removing the old battery to find the new one was too big so i now have had to reorder the right battery and make another appointment. SO WHY WAS I GIVEN THE CHOICE OF A BATTERY WHICH WAS NOT SUITABLE, A MOST FRUSTRATING EXPERIENCE

had a home battery fitting appointment for 14.01.26 but received a call early that morning advising that they were unable to attend due to staff sickness. They made another appointment for the following day between 1600/1800 but failed to show up. I then received a call at 1900 telling me that they wouldn't be coming but the next available appointment was the Sunday morning 18.01.26. Despite some protestation on my part that I would have no transport, it didn't seem to matter. A company without any understanding of customer service.
I have been offered an e-gfift card for £25 for my inconvenience.

I had 2 appointments for replacing a single battery on my car already and that's not the end.
Both technicians didn’t have a coding computer. They aware that battery replacement on recent cars require coding, especially when you upgrade the type from EFB to AGM otherwise battery will die 3x faster but they both tried to ignore it.
Once I pointed that, they admitted and now I am expecting 3rd appointment.
I booked 2nd explicitly telling that I need only coding, still person arrived for basic replacement

I chose Halfords’ so‑called Mobile Experts thinking a national brand would mean high‑quality service. I couldn’t have been more wrong.

I used their service to have two new front tyres fitted. On only the second use of the car, one tyre fully deflated on a major road. The reason? Halfords hadn’t replaced the valves. Valve replacement is standard with new tyres, but they didn’t do it because I hadn’t ordered special TPMS (tyre pressure monitoring system) valves — something I wasn’t told I needed, and the technician said nothing about at the time.

Halfords did eventually come and change the valves, but only after the damage was done and my safety had been put at risk.

When I raised a complaint, I was met with stonewalling. Customer service didn’t engage with the evidence I provided, and an unpleasant call from a supervisor left me feeling blamed rather than listened to. There was no apology and no acknowledgement that their procedures might need improving.

After months of chasing, my credit card provider upheld my Section 75 claim, confirming that the work wasn’t carried out with reasonable care and skill.

Based on my experience, I’d strongly advise others to avoid Halfords Mobile Expert. In my opinion, they are no more than cowboys… without the hats.

Chris was polite. Good communication to let us know he was on his way to us in Salisbury. He fitted our car battery swiftly and let us know when he'd finished. Very impressed with his work.
Our Mondeo is now back in action. Thanks.

I booked online for a battery fitting at home for the next day, payment was taken via gift voucher. Cancelled appointments and waited in the next day. About 11am I tried to contact someone as I hadn't received a confirmation. Live chat, no agents available due to cold weather, the same in the phone lines.
My partner called the complaints line and managed to arrange someone to call me. She said there had been an error on there end and no one would be coming out. No apology or solution offered. I explained that I have a disabled daughter who I needed to be able to get to appointments the next day. She said I could rebook if I paid again but that they wouldn't be able to come for at least 3 days.
She checked the gift voucher and could see payment had been made but expected me to pay again, she said I would receive a call the next day. I didn't receive a call.
They called my partner even though they have my number and email then wouldn't talk to him because he's not me. I called back, someone said he would tell the fiance team to approve the refund and they would call me.
No one has called or emailed, no one has apologised.
There are no available email addresses to send a formal written complaint! They all bounce back.
Terrible service - avoid!