Hanna Andersson Opiniones 

Awful customer service and have been waiting for a refund since October ! The clothing is nice but expensive and I will not be doing business with them again after this experience

December 10, 2025 I ordered clothes to be sent to my grandchildren for Christmas. I was supposed to to receive a 20% discount but forgot to put in the discount code. Within 30 minutes of ordering I emailed customer service who said :
Thank you for contacting us here at Hanna concerning your order. Unfortunately, we are unable to cancel, edit, or modify orders once placed. I am sorry for any inconvenience this may cause..
They did offer to give me 20% off my next order..
There will probably not be a next
Now I see why their customer reviews says:
poor customer service, difficult returns, and issues with email offers/website functionality.
12-14-25 Hanna Anderson emailed me and now says they will credit my charge card with the 20%discount. I appreciate it but not happy with the frustration I felt and time it took on my part to get the discount they had offered. I am changing their rating from 1 star to 3 stars. The company really needs to have better customer service.

I would not recommend ordering e-gift cards from Hanna Andersson. I placed an order and it was canceled without any explanation. There was no clear communication, no reason provided, and no helpful follow-up. Very disappointing experience for something that should have been quick and simple. I’ll be shopping elsewhere from now on.

Waited almost 3 weeks and all the items were wrong! Thanks HA for messing up our Christmas pajamas theme.

I had high hopes for these PJs. We love The Nightmare Before Christmas so I purchased a set for me and my husband. First off, upon receipt, they smelled horrendous. I washed them once per the instructions on the label. The black bled all over the white trim, there is major piling, and there are small pieces of thread throughout. I really can't believe how bad these look after just ONE WASH. I left a product review and received a reply asking for more info. I did email customer service per their request and they did absolutely NOTHING. So pointless. What a lack of customer service especially for something priced this high. I do not recommend you spend the money on this at all.

A reluctant 1. More likely a big fat Zero. Used them for years. First time I had a problem this year on a significant order. No replies. When reply - information wrong and rude. Tried to reach out on phone too and no interest to resolve the problem. Was shocked. Will never use again. Shame if this is how they treat loyal customers. Thanks for the Christmas misery bo ho mo..

Honestly the dress was cute I ordered as a gift for my girlfriends daughter. It smelled a little like chemical.
I paid for expedited shipping and it came late. I then returned it and got charge the $7.5 for the return and didn’t receive my expedited shipping refund. It’s a scam, there’s so many better places to buy from. Don’t waste your money.

Hanna Andersson used to have great customer service, but things seemed to have changed!
I placed an order at 11:57pm. I happened to go back and look at something a few minutes later, and saw that a sale went into effect at midnight and now everything was significantly cheaper. I sent an email to customer service 30 minutes after I placed the order asking if the price could be adjusted. I certainly did not expect anyone to reply in the middle of the night, but I did want it documented that I had requested a price adjustment within 35 mins of placing the order.
I called the next morning as soon as they opened, (so 6 hours after the order was placed) and explained the situation and asked for a price adjustment. I was on hold for 10 minutes, after which a representative told me they do not do price adjustments, and I would have to return the items and just place a new order. I also asked them to just cancel the order, but she said she could not do that either. I understand that there has to be a reasonable timeframe in which customers could request price adjustments. However, it certainly seemed to me that this was a situation for which a price adjustment should be given! I’ve been a longtime customer and a little goodwill would have gone a long way here. I’ll be looking to take my business elsewhere.

I used to shop at the Hanna Anderson brick and mortar store- but since they are only online now, I ordered from them online. Decided to return a pair of pjs- had to pay return shipping, ok, some places still do that, BUT I was just told it take 4 WEEKS TO GET THE REFUND???? TERRIBLE. that's the last order I place.

Zero deserved. This company should not be used for business/clothing. My family has ordered here several times, I found how bad they are from reviews and this experience: they my grandson a toddler size that is completely 2.6 in. less that the 2T size dimensions on line! IVery short. I got no Customer service of any kind, email or phone, sorry we can do nothing. we now have event planned and must buy another holiday pj, and will do so with a quality company. The bot chat gave my daughter a return label, but with gift certificate instead of a return. As it was my order, my attempt to remedy a refund was met with "We cannot stop the mailing labels so this will take a month to get to some resolution!!!! I will not pay for another s/h , get another potentially poorly sized defective garment, but most importantly it is way beyond our event in 2 weeks., we need to find another company. This group treats customers worse than I have ever experienced!!!! They have now lost three family's business, we will hold a raffle for this small set, and seek a positive of a donation charity give away to find some meaningful way out of a dysfunctional and ruthless company.'s treatment. I will use it as protest for this company, as a way of saying NO to being treated like we mean nothing, No trust No humanity. My $150. spent here for my grandsons a waste of time. they should be happy we placed such an order in this time financial hardship.

Will never buy again unless they change their exchange policy.
1. They don't let you exchange for a different size, even if the item is in stock at the same price, and the order hasn't shipped. This should be possible!!
2. They take forever to ship. Add about a week to their estimated delivery date. Still waiting for my last order.
3. They charge a return shipping fee of $7.5 per order and won't let you ship multiple orders back in one shipment. Most companies let you pick your own return shipping method, and many do happy returns and even let you return for free, unpackaged. This company is super behind..

Not happy that I placed two orders same day for grandsons who live in different places, paid shipping and handling on one order as it was less than 50.00, the second order was 95.00 and it was sent out fairly quickly, and the smaller order with S/H has not even left facility.
What a way to treat customers, my four grand sons will get pj's at different times, not ok in this event. I have read all these bad reviews about the s/h, so I will not order from this company again for our holiday pj/s.
FYI-C.S. lady rather snippy and reading from cookbook on policy. Just added to the fun.

Horrible customer service. They sent one of three items to an old address. Had to have my former neighbor retrieve and send to me. Hanna customer service person was patronizing. Service is horrible and nonexistent.

Terrible customer service. Charged me for an order that was almost $200 but never received a confirmation email. Reached out to the company via email about receiving my order number, etc. and never heard back. Talked to two agents online and they both told me the charge would fall off in 3-5 business days since the order wasn’t in their system however, the charge was not pending it had already gone through… when I explained that, I never got a response back. I’ve never dealt with such unprofessionalism. Worst company ever. Ended up having to go through my credit card company to take the charge off.

I decided to write a review about my experience and not to my surprise I see I am not alone with a negative review. My product was over a week late and sitting in another state for over six days. It was super late getting to me. I called twice and they refuse to give me my money back and told me to keep waiting. It was a gift, so I had to go buy something else. I’m still waiting. I disputed the charge on my credit card, so I feel that is the only way I will get my money back. I will not order from them again!

Wish I read all the comments before i order. My niece love bluey so order from them. In 12 hrs they change the price and they dont adjust price before it ship. If you want cancel reorder than sorry you have paid $7
Go other place to find more better "policy" company.

I ordered a romper for $75, only to see it go on sale for $45 less than 12 hours later. I emailed their support team since my order had not yet shipped and asked if I could either cancel my existing order so I could reorder at the same price or receive a refund for the cost difference. I was told they are unable to cancel orders once made (which is wild - what company can't cancel an order? One that hasn't shipped yet?) and that my only option would be to pay a $7.50 restocking fee to return the romper and repurchase it.

This is the first and last time I will ever order from this company. The clothes are absolutely adorable but the package took 10 business days to arrive. They sent it FedEx and it sat Kentucky for 3 days. This was a gift so I never actually got to see the outfits. But I was told they had a horrible odor to them. It was so bad they would not even try them on their child. They are going to wash them and hope that that will do the trick.

Regarding the Hanna-me-downs resale section of their site: I sold a brand new pair of pajamas, still in their unopened factory plastics with tags. The buyer received them, opened them, and washed them, and then opened a return because of a stain. Hanna approved it and I didn’t get paid and I am getting back an opened stained and washed pair of pajamas when I sent a factory unopened pair. They will do nothing and said they have to believe the buyer since she requested a return in the allotted window, even though my photos clearly show they were new and unopened. I will never get my money back and they won’t offer me any solution. She refused to escalate or offer any form of compensation. I would avoid them as they are dishonest and uncaring about anything other than making their money!

I purchased a clothing item from their second hand store. I was sent a different size from what I ordered. I reported this with my delivery email to customer service. They told me that the order had been “completed” therefore the seller received the money already and it could not be undone. I asked if they would contact seller and see if size was mailed to be by mistake. The seller admitted that she sold the item under the wrong size. I was then told by the service representative that I still could not get my money back and I would have to resell the item on the site myself! They offered me $7 “as a courtesy.”
None of this was my fault yet the seller ended up with my money knowing that she made the mistake and I ended up with a romper that was too small for my child and a $7 refund…
I didn’t like the way this was handled. I will never shop here again.