Hays Travel - Barnard Castle Opiniones 

560
TrustScore: 5 sobre 5

4,9

24 Horsemarket, DL12 8LZ Barnard Castle, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 24 Horsemarket, DL12 8LZ, Barnard Castle, Reino Unido

  • 01833 348215

4,9

Excelente

TrustScore: 5 sobre 5

560 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(560)

119.160 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpfull

Very helpfull, and first class service.

31 de enero de 2026
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Thank you for your lovely review! I hope you have an amazing holiday. Thanks, Hollie

Valorada con 5 estrellas sobre 5

Very professional and worth going…

Very professional and worth going through this firm who acted in my interest.

28 de enero de 2026
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Thank you for the lovely feed back. It was great to see you in branch and to be able to help you get your holiday booked. Vanda

Valorada con 5 estrellas sobre 5

Exellent service

As usual professional friendly service from this branch will not use another travel agent to make my travel arrangements
Thankyou wanda

23 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your review! I hope you have an amazing holiday :)

Valorada con 5 estrellas sobre 5

I phoned the Barnard Castle branch of…

I phoned the Barnard Castle branch of Hays Travel yesterday, where I spoke to Lucy Avery to book a holiday for myself, partner and grandson, I explained where we wanted to go and Lucy priced the package holiday for me. Every time I book a holiday I've found that the team have excellent customer service and nothing is too much trouble for them. I would like to thank Lucy for making me always feel welcome along with the other staff in the branch.

19 de enero de 2026
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Then you very much for taking the time to send us some lovely feedback. It is always a pleasure to see you in store and to help you get your holidays booked. Lucy

Valorada con 5 estrellas sobre 5

Holiday challenge

My partner and I weren't the easiest of customers as we are taking what will be a 15 and 17 year old away in summer and needed somewhere that would suit both, Amelia was very patient and professional and came up with somewhere where it suited us all.

18 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

It was great to see you in branch and I am so pleased we got your holiday booked. Amelia

Valorada con 5 estrellas sobre 5

Vanda was really helpful finding our…

Vanda was really helpful finding our perfect cruise very knowledgeable .

18 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you very much for taking the time to send us some feedback. It was a pleasure to see you both in branch and I loved helping you get your holiday booked. Vanda

Valorada con 5 estrellas sobre 5

Happy Customers

Our dealings once again with Amelia at Hays Travel, Barnard Castle, has been 5 star.
Nothing is too much trouble for Amelia and all information is done speedily.

10 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for taking the time to send us some feedback. It is always a pleasure to help you get your holidays books. Amelia

Valorada con 5 estrellas sobre 5

As always very happy with Hays Barnard…

As always very happy with Hays Barnard Castle very friendly and professional. We get travel and seats booked so no worries at the airport.

15 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your lovely review! We hope you have an amazing holiday :)

Valorada con 5 estrellas sobre 5

Excellent friendly service

We called in to the Barnard Castle office which we have used before because of the excellent service we have received in the past. We found the same again this time. We were dealt with by Hollie who was extremely helpful and friendly. She listened to our needs and made the arrangement of our next holiday a very easy experience. Thanks again for the first class service.

9 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your lovely review! I hope you have a lovely holiday!

Valorada con 5 estrellas sobre 5

Always a pleasure to go into BC branch…

Always a pleasure to go into BC branch Never fail to get good service and staff are so easy to talk to

15 de enero de 2026
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Thank you for your lovely review! I hope you have an amazing holiday! - Lucy

Valorada con 5 estrellas sobre 5

Lucy is really great of explain the…

Lucy is really great of explain the holidays to you and also finds the nice places to go

13 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Oh thank you for your kind review. I am always happy to help! - Lucy :)

Valorada con 5 estrellas sobre 5

Amazing as always!

Amazing as always!

4 de enero de 2026
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Thank you for your lovely review! Have an amazing holiday :)

Valorada con 5 estrellas sobre 5

Professional

Professional, friendly and very efficient.

11 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your review! Have an amazing holiday - Vanda

Valorada con 5 estrellas sobre 5

Exactly what we asked for

I set out exactly what holiday we wanted and they came back to us the same day with options and prices.
Friendly and efficient service.

9 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your lovely review! I hope you have an amazing holiday and I can't wait to hear all about it - Vanda :)

Valorada con 5 estrellas sobre 5

Great first time experience

Helpful, friendly, knowledgeable. Couldn’t have gone any better. Vanda found us a really good holiday for what we needed.

8 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your lovely review! I hope you have an amazing time - Vanda :)

Valorada con 5 estrellas sobre 5

Great customer service

Visited local branch to enquire about a holiday. The travel agent was very knowledgeable and helpful in deciding what was right for us as a family

7 de enero de 2026
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Respuesta de Hays Travel - Barnard Castle

Thank you for your lovely review. I hope you have an amazing holiday! - Vanda

Valorada con 5 estrellas sobre 5

Website was very hard to navigate and…

Website was very hard to navigate and find the holiday we wanted. Went into our local office to have a look. The travel agent (Amelia @ Barnard Castle) was so helpful and found us the perfect holiday. Highly recommend

31 de diciembre de 2025
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Respuesta de Hays Travel - Barnard Castle

It was a pleasure to help you get booked and thank you for taking the time to send some feedback. Amelia

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