After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... Ver más
La empresa ha respondido
We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... Ver más
La empresa ha respondido
Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
29c King Street, DE56 1PX, Belper, Reino Unido
- 01773297044
4,9
Excelente
680 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The staff in Belper were exceptionally…
The staff in Belper were exceptionally well trained and the young girl who helped me was getting the best training off an other assistant.
My overall experience was very good .
19 de mayo de 2026
Respuesta de Hays Travel - Belper
Hi Melanie,
We are so pleased to hear about your very good experience with our team in Belper. Thank you for sharing your positive feedback!
Kind Regards
Ella and Clare :)
Respuesta de Hays Travel - Belper
Good Morning,
We are delighted to hear you had a great experience with us. Thank you for your kind words.
Kind Regards
Antonia
Angela is a superb cruise organiser
Angela is a superb cruise organiser. We visited with just a simple thought about some sort of cruise and very quickly chose a cruise for us and then organised everything - transport to the terminal, cabin type, dining arrangements and everything else. Brilliant service!
16 de mayo de 2026
Respuesta de Hays Travel - Belper
Good Afternoon,
Thank you for your wonderful feedback! We are so pleased we could help you find and organize the perfect cruise, Angela will be delighted to read this review! :)
Kind Regards
Hays Travel Belper
Just amazing what more can I say…
Just amazing what more can I say Corinne booked another holiday for us and she was brilliant as always. She is a credit to Hays Travel.
13 de mayo de 2026
Respuesta de Hays Travel - Belper
Hi Sue,
We appreciate your wonderful review! We are so happy to hear that booking your holiday was a brilliant experience, I will be sure to let Corinne know! :)
Kind Regards
Toni
Supportive and helpful staff
We had very specific dates and times that we could go away and the team bent over backwards to help us and sort us out with the perfect trip.
10 de mayo de 2026
Respuesta de Hays Travel - Belper
Thank you for the lovely review and to hear how the team worked together for you . I shall make sure they see this review kind regards Angela :-)
I dealt with a lady called Clare at…
I dealt with a lady called Clare at Belper shop. She was excellent and her knowledge and professionalism was outstanding. Really took time to explain everything in a clear and precise way. Very very good travel agent.
8 de mayo de 2026
Respuesta de Hays Travel - Belper
Thank you for taking the time to do this lovely review . Clare will be really pleased with this . I shall let her know on her return . Thank you again Angela :-)
Respuesta de Hays Travel - Belper
Good Morning,
Thank you so much for your lovely review, it was a pleasure to do your booking!
Kind Regards
Clare
Excellent, friendly service
Having decided on the type of holiday we wanted, Corinne at Hays Belper provided some excellent advice with a friendly approach, and a seemingly nothing was to much bother attitude.
1 de mayo de 2026
Respuesta de Hays Travel - Belper
Good Afternoon,
We appreciate you sharing your experience! We're happy to hear that our Corinne's friendly approach and helpful advice made your holiday planning easy. Thank you! I'm sure she will be very happy to hear she has given you a pleasant experience. :)
Kind Regards
Antonia
Respuesta de Hays Travel - Belper
Thank you for the feedback. You're going to have a fabulous trip.
Kind Regards
Corinne
Holiday Enquiry and the Booking
I made 2 separate visits to the store in 2 weeks, to look at holidays with certain criteria being met. To that end I engaged with 2 different members of staff. On both occasions, both staff could not have been more helpful in arranging a holiday and giving me advice on travel arrangements and places to visit at my chosen destination. The whole process from my initial enquiry through to booking my holiday was dealt with great professionalism and I was kept informed throughout the process, taking any stress out of the equation!! Thank you.
28 de abril de 2026
Respuesta de Hays Travel - Belper
Good Afternoon,
We're happy to hear that our team members were so helpful in arranging your holiday. We appreciate your positive feedback regarding our professionalism and communication throughout the booking process. Thank you!
Kind Regards
Angela :)
5 star experience
The staff in the Belper branch are all really helpful, but Claire especially goes the extra mile. We could have booked direct with Marella but it is reassuring to know that if we have any concerns we can get support from our local branch of Hays.
28 de abril de 2026
Respuesta de Hays Travel - Belper
Thank you so much for your kind words and lovley feedback Gillian, it was a pleasure booking your cruise for you. I am sure you will have a wonderful time , I look forwsard to assisting you in the future. Clare
Always try there best when searching…
Always try there best when searching for our holiday Angela goes above and beyond
31 de marzo de 2026
Respuesta de Hays Travel - Belper
Was lovely to see you both again , appreciate you travelling to see me and for this lovely review . speak soon Ange :-)
Both members of staff I saw were…
Both members of staff I saw were excellent, nothing too much trouble, they took their time to make sure I was happy with my booking were friendly and courteous. I always recommend Hayes to family and friends.
4 de abril de 2026
Respuesta de Hays Travel - Belper
Good Afternoon,
Thank you for such a lovely review, it was a pleasure booking your flights! We hope to see you again soon. :)
Kind Regards,
Antonia & Ella
Respuesta de Hays Travel - Belper
Good Afternoon,
We appreciate you taking the time to leave us a review. We are so happy to hear that you felt supported and understood during your time with us. It was a pleasure to do your booking!
Kind regards
Mia
Respuesta de Hays Travel - Belper
Good Morning,
We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that you found our service helpful!
Kind regards
Hays Travel Belper
Really helpful and friendly staff
Really helpful and friendly staff, who succeeded in coming up with a good solution to our travel ambitions. Happy to recommend.
31 de marzo de 2026
Respuesta de Hays Travel - Belper
We're happy to hear that our staff was helpful and friendly. We're glad we could find a good solution for your travel plans. Thank you for recommending us! - Ange
Excellent service
The member of staff (Charlotte) listened to our requirements and researched the holiday we were interested in.
27 de marzo de 2026
Respuesta de Hays Travel - Belper
Thank you so much for the feedback regarding our excellent service. It's always a pleasure to have you in branch.
Kind Regards,
Corinne
Respuesta de Hays Travel - Belper
We appreciate your feedback and are so glad we could simplify the decision-making process for you. Thanks for the review! - Corinne
Corinne was very professional and…
Corinne was very professional and friendly. She explained everything in great detail and went over the details several times which is great.
I’ll definitely be booking with her again.
23 de marzo de 2026
Respuesta de Hays Travel - Belper
We appreciate you taking the time to leave us such a wonderful review! We're so glad that the consultant was professional, friendly, and thorough. - Corinne
Respuesta de Hays Travel - Belper
We appreciate you taking the time to share your experience with us, and we are so happy to hear that you found our team helpful and polite. - Sharon
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.