Hays Travel - Bluewater Opiniones 

1030
TrustScore: 5 sobre 5

4,9

Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good service l always get good service over the past 4 years l pay a visit with a plan for a holiday and your staff put my plan into reality. The staff at your bluewater branch are very professio... Ver más

Valorada con 5 estrellas sobre 5

We arrived at Hays Bluewater and was welcomed by Gracie. She was brilliant… she listened to all we wanted and searched everywhere she could for the best price and to cater for our wishes. We also had... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rhona made the booking process so easy. She really took an interest in what I wanted from my holiday and carefully explained all my options. Thank you for being so helpful.

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, Reino Unido

  • 01322518798

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1030)

125.552 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We arrived at Hays Bluewater and was…

We arrived at Hays Bluewater and was welcomed by Gracie. She was brilliant… she listened to all we wanted and searched everywhere she could for the best price and to cater for our wishes. We also had advice from another member of staff to share her personal experience of our chosen destination! Gracie was great from start to finish…. Would highly recommend Hays travel, nothing was too much. KB

9 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,

Karen

Valorada con 5 estrellas sobre 5

We was meet at the door by Gracie who…

We was meet at the door by Gracie who is lovely, she gave us all the time we needed and she absolutely knew what she was talking about, we only wanted a cheap getaway which she found for us, we got the impression it didn’t matter how much we were spending, she treated everyone the same.

8 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,

Karen

Valorada con 5 estrellas sobre 5

The personal service we received was…

The personal service we received was excellent. The holiday package we have booked has quite a large itinerary and has taken quite a while to put together but Hayes have sorted the whole package for us and made sure we are staying in good hotels and have taken the time to explain our package

31 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,

Karen

Valorada con 5 estrellas sobre 5

Sadie was fantastic!!!…

Me and my partner went into the store with basically only a few ideas of where we wanted to go on holiday. Sadie was extremely helpful and patient with us! She was so lovely and made our holiday booking experience so easy! Thank you Sadie!

28 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Evie

Valorada con 5 estrellas sobre 5

Evie was a brilliant from start to…

Evie was a brilliant from start to finish. She created our dream holiday at the most amazing price. She was so thorough with the booking, answered all our questions. Would recommend .

6 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Jocelyn

Valorada con 5 estrellas sobre 5

We had a fantastic experience with…

We had a fantastic experience with Gracie who really knew the places and the best place for us to go as a family and things to do in that area. Thank you

6 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Millie

Valorada con 5 estrellas sobre 5

Last-minute Booking

Gracie and her colleagues were fantastic in helping me find and book a last-minute holiday to the Canaries - literally the week before! She was super patient as I decided on the best flight and hotel for my needs, and I felt looked after throughout the entire booking process. No detail was missed off and I left feeling ready to go away equipped with all of the information that I needed. I'll definitely be returning!

16 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,

Karen

Valorada con 5 estrellas sobre 5

As always we got excellent service and…

As always we got excellent service and friendly advice. We love our experience with Hays-nothing is too much trouble and we never feel rushed. Thank you.

25 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your wonderful review!

Kind Regards
Evie

Valorada con 5 estrellas sobre 5

Japan

Millie was very helpful and informative.
Process was seamless.

5 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your wonderful review!

Kind Regards
Millie

Valorada con 5 estrellas sobre 5

Rhona does it again

Went into Bluewater shop and saw Rhona who we usually see because she knows what we like and want. Her knowledge and expertise helped us to save over £2.000 on our holiday. You can imagine how delighted we are. Rhona is a great asset to the store as she is always friendly polite and helpful. Thank you Rhona

3 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Millie

Valorada con 5 estrellas sobre 5

Very helpful holiday booking

We always go to Hays to book our holidays. Staff are always friendly and knowledgeable. Karen who booked our holiday for us was so helpful. Thank you.

3 de agosto de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Millie

Valorada con 5 estrellas sobre 5

Lauren was amzing

Lauren was amzing and we would of booked without her.

1 de agosto de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards,
Gracie

Valorada con 5 estrellas sobre 5

I had the help Millie to book my…

I had the help Millie to book my holiday, she was so helpful and ensured everything was set and ready for me to go! So stress-free and seamless booking process.

27 de junio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Evie

Valorada con 3 estrellas sobre 5

NOT THAT GOOD

WE DIDNT GET THE ROOM WE WERE TOLD WE WOULD GET.
But when we arrived we could get a bigger room if we paid an extra 43 EUROS A DAY
THAT WAS BEFORE WE SAW THE ROOM .
THE TRAVEL INSURANCE YOU SELL ISNT WORTH THE PAPPER ITS WRITTEN ON.
RANG INSURANCE TO GO THROUGH DETAILS. NO SAID THE SHARK WE WILL GIVE YOU ANOTHER COMANY TO RING. AND PAY THEM EXTRA. BUT YOU STILL HAVE TO PAY OUR FEE. THATS WHY I CANCELLED.
HAYS MUST KNOW THIS INSURANCE IS POOR. BUT A NICE BIT OF COMMISSION IS NICE HAYS ISNT IT.

22 de junio de 2026
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Respuesta de Hays Travel - Bluewater

Good Afternoon,

We are sorry to hear about the issues you encountered with your room allocation and the difficulties you experienced with the travel insurance.
We appreciate you bringing these concerns to our attention.

Kind Regards
Layla
Assistant Manager

Valorada con 5 estrellas sobre 5

I visited the Bluewater branch twice…

I visited the Bluewater branch twice when booking my holiday and on both occasions Evie helped me.
She was very patient and helpful and showed a good professional knowledge of holidays available that met our requirements.
I would have no hesitation in recommending this branch to friends.

25 de julio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

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