Hays Travel - Bluewater Opiniones 

1031
TrustScore: 5 sobre 5

4,9

Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good service l always get good service over the past 4 years l pay a visit with a plan for a holiday and your staff put my plan into reality. The staff at your bluewater branch are very professio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We arrived at Hays Bluewater and was welcomed by Gracie. She was brilliant… she listened to all we wanted and searched everywhere she could for the best price and to cater for our wishes. We also had... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service from Maxine at Hays Bluewater. Nothing was too much trouble and explaining all our options made the booking process so easy and a perfect holiday organised. Maxine is friendl... Ver más


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, Reino Unido

  • 01322518798

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1031)

126.693 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

NOT THAT GOOD

WE DIDNT GET THE ROOM WE WERE TOLD WE WOULD GET.
But when we arrived we could get a bigger room if we paid an extra 43 EUROS A DAY
THAT WAS BEFORE WE SAW THE ROOM .
THE TRAVEL INSURANCE YOU SELL ISNT WORTH THE PAPPER ITS WRITTEN ON.
RANG INSURANCE TO GO THROUGH DETAILS. NO SAID THE SHARK WE WILL GIVE YOU ANOTHER COMANY TO RING. AND PAY THEM EXTRA. BUT YOU STILL HAVE TO PAY OUR FEE. THATS WHY I CANCELLED.
HAYS MUST KNOW THIS INSURANCE IS POOR. BUT A NICE BIT OF COMMISSION IS NICE HAYS ISNT IT.

22 de junio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Good Afternoon,

We are sorry to hear about the issues you encountered with your room allocation and the difficulties you experienced with the travel insurance.
We appreciate you bringing these concerns to our attention.

Kind Regards
Layla
Assistant Manager

Valorada con 5 estrellas sobre 5

I visited the Bluewater branch twice…

I visited the Bluewater branch twice when booking my holiday and on both occasions Evie helped me.
She was very patient and helpful and showed a good professional knowledge of holidays available that met our requirements.
I would have no hesitation in recommending this branch to friends.

25 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

Very good

Very good, we were looked after in a very professional manner. Thank you.

25 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards

Karen

Valorada con 5 estrellas sobre 5

I used Hayes to book a last minute…

I used Hayes to book a last minute holiday with a tight budget. The staff were lovely and supportive, helping me to find the perfect holiday which fulfilled all my requirements. Thanks to them the holiday was wonderful and I will be using them again.

5 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards

Karen

Valorada con 5 estrellas sobre 5

Good Customer Service

Good Customer Service
Friendly team
Good knowledge of the holiday we were asking about
Polite and patient

12 de julio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

Cruise , holiday .

They’re helped in every thing I wanted.
Every one looked after us , even the manager.

18 de julio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

We called in by chance looking for a…

We called in by chance looking for a holiday somewhere special for my wife’s birthday, we were greeted by Karen who sat with us and discussed what we wanted, she gave us several ideas.
Karen emailed us a couple of quotes which we looked at, we decided where we wanted to go and we booked an appointment with Karen to finalise what we wanted and booked our holiday for us.
We never felt any pressure, we have never booked with Hays before, we normally always use Tui or Virgin when choosing our holiday but not anymore, we felt so looked after Hays will be our first choice from now on👏👏

Karen was so attentive and helpful, nothing was too much trouble she is a great asset to Hays Travel 5 star 👏👏👏👏👏

18 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

Came into the shop

Came into the shop, was greeted well and the service that we received was well and friendly.
Was able to book the hotel and was pleased with the service.

17 de julio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

Booked a holiday with agent Gracie who…

Booked a holiday with agent Gracie who thoroughly took her time, going through lots of options until we found exactly what we wanted. Thank you Gracie x

8 de julio de 2026
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Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

Valorada con 5 estrellas sobre 5

5* for Gracie

The service that Gracie from the Bluewater store gave me was outstanding during my recent visit, she was very professional, honest, full of advice and super helpful!
Walked in with an idea, waked out with a trip booked!

14 de julio de 2026
Logotipo de Hays Travel - Bluewater

Respuesta de Hays Travel - Bluewater

Thank you for your lovely review.

Kind regards
Millie

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