Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great service , Ellen was so helpful and as always we got the holiday we wanted and travel insurance too ..wouldn't book with anybody else .
La empresa ha respondido
Zoe was helpful and knowledgeable. She went out of her way to facilitate the flight upgrade I wanted and rang me at home to confirm details.
La empresa ha respondido
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
19 Commercial Street, D6 1AF, Brighouse, Reino Unido
- 01484 818694
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hays Travel - Brighouse
Thank you so much for your kind words. We are delighted to hear that you had such a positive experience with us and we hope to see you instore again soon. Thanks, Ellen :)
Have used Hays a few times now and…
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just right and she was great at finding the best offer during the summer holidays! Being able to check in online for you when it's time and also sort money exchange is a bonus!
19 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your fantastic feedback! We are so pleased to hear that your experience was brilliant and that our colleague was helpful and patient in finding the best offer for your children's first holiday abroad. We appreciate your kind words and look forward to assisting you again in the future! Thanks, Ellen :)
Very happy customer!!!!
I attended the Brighouse branch four times over the space of just two days, and every single visit was such a positive experience. Emma, Zoe and Rachael were absolutely amazing and went above and beyond to help me with all of my enquiries and questions. They were incredibly friendly, patient and professional, and made me feel comfortable and valued throughout the whole process.
I had quite a few questions and things I needed help with, but nothing was ever too much trouble for any of them. They took the time to explain everything clearly, made sure I understood what was happening and were always happy to help, even when I had to return multiple times.
The customer service I received was genuinely excellent, and I really appreciate how welcoming and helpful the whole team was. It’s not often you come across such lovely staff who are willing to go the extra mile for their customers.
A massive thank you to Emma, Zoe and Rachael for all their help and for making every visit such a pleasant experience. I would definitely revisit the Brighouse branch in the future and would happily recommend it to anyone looking for friendly, professional and outstanding customer service.
I’m a very happy customer! ⭐️⭐️⭐️⭐️⭐️
10 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for taking the time to share your wonderful experience. We are absolutely thrilled to hear that your visits to the branch were so positive. It's fantastic to know that the team was able to provide such friendly, patient, and professional assistance, making you feel valued. We truly appreciate your kind words and look forward to welcoming you back in the future. Zoe :)
I use Hays all the time
I use Hays all the time, if they weren't efficient I would not keep returning. Use at least 3 times a year. Girls excellent,
8 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for your continued loyalty and for taking the time to share such wonderful feedback! We are delighted to hear you find our team efficient and excellent, it's always a pleasure having you in store and we will look forward to seeing you again soon. Emma
Respuesta de Hays Travel - Brighouse
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and professional. We truly appreciate your kind words and we hope to see you instore again soon. Thanks, Ellen :)
Respuesta de Hays Travel - Brighouse
Thank you for the lovely review, It is always a pleasure to book your holidays :)
Extremly patient when we didnot know…
Extremly patient when we didnot know where we wanted to go this year. Also wanted Adults only and a beachfront. We e ded up with Rhodes on a beachfront but sadly not adults only. They are hard to find.
30 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your lovely review! We're so pleased we could help you find the right holiday. Rhodes is a fantastic choice, and while adults-only beachfront hotels can be tricky to find, we're glad we found a great beachfront option for you. Have an amazing trip!
Staff are very helpful ,efficient and…
Staff are very helpful ,efficient and professional , they listen to us and we come away reassured and happy .
5 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful, efficient, and professional, making you feel reassured and happy and we hope to see you instore again soon. Thanks, Ellen :)
Very helpful
4 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you for taking the time to leave the review. I am glad to hear that you found our service very helpful.
Emma
Absolutely great all ways look forward…
Absolutely great all ways look forward to booking are holiday staff are so helpful good work
3 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your wonderful feedback! I am so pleased to hear that you always look forward to booking your holidays with us and find our staff helpful. I hope you have a wonderful time on your cruise once it comes round and will look forward to seeing you again soon. Rachel
So easy to deal with
Emma was absolutely brilliant and really helped us find the perfect holiday. Can't wait to go know.
1 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am really pleased to hear you found Emma brilliant and that you are excited for your upcoming holiday. We look forward to welcoming you in store. Zoe :)
The booking lady was very helpful and…
The booking lady was very helpful and had me all booked within 30 minutes after giving my nice to haves. Very helpful indeed
2 de agosto de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Rachel helpful and I look forward to seeing you again soon :) x
Becky is very helpful
Becky is very helpful. Found us the best deals. Had knowledge of the places we wanted to stay. Got back to us quickly and made changes we needed after booking. Great friendly service. Thank you Becky
24 de mayo de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! I am pleased to hear you found Becky helpful & she was able to get back to you quickly. We look forward to seeing you again soon :) Zoe
Polar bears
Zoe was amazingly helpful booking my holiday. It was a complicated process with lots of options. Nothing was too much trouble. Thanks again.
31 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was incredibly helpful in booking your holiday, especially with the many options available. It's wonderful to know that nothing was too much trouble and we hope to see you instore again soon. Thanks, Ellen :)
Staff always helpful
Staff always helpful, knowledgeable & friendly. Feel safe & confident booking with Hays , Brighouse.
29 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you for your wonderful feedback! We are so pleased to hear that our team is helpful, knowledgeable, and friendly. We appreciate you feeling safe and confident booking with us and we hope to see you instore again soon. Thanks, Ellen :)
Zoe and Rachel did an amazing job with…
Zoe and Rachel did an amazing job with finding my holiday wouldn’t trust anyone else with my bookings
29 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to book your holiday and great to hear you found me and Rachel amazing. I look forward to seeing you again soon :) Zoe x
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! Was a pleasure to book your cruise and thank you for your patience. I look forward to seeing you again soon :) Zoe x
Booked the hotel we wanted at a good…
Booked the hotel we wanted at a good price. Staff very efficient as always
20 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you for leaving 5* review! It is great you found Ellen very efficient and she was able to give you a good price on the hotel you wanted. We look forward to seeing you again & I will make sure to pass your lovely words on to Ellen. Zoe :)
Mini break
I would just like to thank Ellen for spending time to find us exactly what we are looking for also great communication as we are currently on holiday at the moment , she not only found the mini break she communicated all the way and called us to let us know we were booked in I will definitely be using hays travel brighouse and Ellen again well done .
17 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Ellen's communication great and you would use us again! I will make sure to pass on your lovely review. Zoe :)
Friendly helpful staff
Friendly helpful staff, following our wishes and making sure we get the holiday that we want.
17 de julio de 2026
Respuesta de Hays Travel - Brighouse
Thank you so much for leaving 5* review! Great to hear you found Ellen friendly and will make sure to pass on your review :) Zoe
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.