Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... Ver más
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Consulta las opiniones de los clientes
Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... Ver más
La empresa ha respondido
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... Ver más
La empresa ha respondido
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
69 Victoria Road West, FY5 1AJ, Cleveleys, Reino Unido
- 01253807399
4,9
Excelente
932 opiniones
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Excellent customer service !
Always a pleasure dealing with Hays and especially Louise at Cleveleys office.
She goes the final mile to ensure you get the holiday and accommodation you are wishing for. She’s very knowledgeable, professional & friendly, giving advice & excellent customer service every time.
It’s a good team, with Paul in the exchange bureau who is always helpful with advice on the travel currency & you get a higher rate if you’ve booked through Hays.
It’s a win win for me 😊
17 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Thank you for this review Gail. We really treasure your custom. I'll pass this onto Louise, Paul and the rest of the team! - Katie x
Excellent customer service
Assistant was very knowledgeable and helped with our choice for the trip.
15 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Paula Holland,
We appreciate you sharing your experience. We are so happy to hear our assistant's knowledge helped you choose your trip.
Kind regards
Hays Travel
Katy was extremely efficient and gave…
Katy was extremely efficient and gave me all the information and recommendations for my special holiday for my Wife’s 50th even though my Wife still thinks she’s 27.
Thanks Katy you were brilliant
17 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Thank you so much for this review! I'm so glad you thought my service was great. Thank you- Katie
Sophie was very helpful amd got us all…
Sophie was very helpful amd got us all sorted with our hoildays, great place to book a hoilday
14 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Diane Walsh,
We are so glad we could assist you in planning your holidays, and we appreciate you taking the time to leave us such a great review.
cleveleys, Hays Travel
Chloe was so lovely and patient as we…
Chloe was so lovely and patient as we had a rough idea of where we wanted to go. She made the experience really easy and showed an interest in us too. She obviously enjoys her job and travelling. Thank you Chloe.
13 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Louise Holden,
We appreciate you taking the time to share your experience. We're happy to hear that our service made planning your trip easy and enjoyable. Thank you for your kind words! Louise xx
cleveleys, Hays Travel
Friendly and efficient service
Friendly and efficient service. They found a cruise for us that we had been led to believe by the company was fully booked apart from expensive suites.
Very helpful regarding extra Medical travel insurance.
A really pleasant experience.
10 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Sylvia,
We're happy to hear that you received friendly and efficient service. It's great we could find the cruise you wanted and assist with your medical travel insurance. We appreciate your feedback! Thanks so much again Louise xx
cleveleys, Hays Travel
Tegan was really helpful and patient as…
Tegan was really helpful and patient as we wanted different prices for different things
8 de marzo de 2026
Respuesta de Hays Travel - Cleveleys
Julie,
We're happy to hear that our Tegan was helpful and patient while assisting you. Thank you for your feedback!
cleveleys, Hays Travel
ed to find out about was sorted out for…
ed to find out about was sorted out for me
28 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
sue palmer,
We're happy to hear that everything you needed was sorted out for you. Thank you for letting us know about your experience.
cleveleys, Hays Travel
Excellent service and advice very…
Excellent service and advice very helpful and friendly
10 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
We appreciate your kind words Nigel! We are so glad that our helpful and friendly service met your needs and provided excellent advice :)
Pleasent and helpful staff
24 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a lovely review; we are so happy to hear about your experience xx
very patient and very efficient
22 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
We appreciate you sharing your experience and are so happy we could provide efficient and patient service for you x
I got exactly what I wanted.
24 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
We're happy to hear that you got exactly what you wanted; we appreciate your positive feedback :)
Very helpful,pleasant and had time for…
Very helpful,pleasant and had time for the customer not rushed in any way.
21 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could be helpful and make your experience pleasant :)
Everything is explained to you from start to finish
They greet you as soon as you walk through the door make you feel comfortable always a smile on there face
21 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Tina,
We appreciate you taking the time to share your review. Thank you and happy to hear that you felt comfortable and welcomed by our smiles. Louise xx
Great face to face service
Great face to face service. Helpful staff. Printed every thing needed out for us. Will definetly use them again.
13 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Hi Mrs Waite, Thankyou so much for leaving us such a lovely review :) xx
Cleveleys brilliant as always
we gave the team at Hayes Cleveleys a brief and Louise came back to us with several suggestions that matched the brief taking away a lot of confusion, Louise was on leave when we got back in touch but Tegan picked it up seamlessly and we got exactly what we wanted roll on June :)
18 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Hi Martin, Thankyou so much for leaving us such a lovely review!! So happy we managed to get you all booked and sorted, it was a pleasure :) Tegan xx
Respuesta de Hays Travel - Cleveleys
We appreciate you sharing your positive experience with us; it means a lot to our team that you enjoyed our service :)
Katie was very patient
Katie was very patient, and gave us the opportunity to think and look at our options to allow us to make our decision on what cabin to book.
15 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Hi Kim, Thankyou so much for leaving our Katie such a lovely review, I will make sure this is passed on to her!! :) xx
Well what can I say
Well what can I say?
The girls in the Cleveleys store always go above and beyond to find us the holiday/trip we want.
In particular I would like to thank Louise who spent a lot of time making sure our trip ticked all the boxes. Her enthusiasm never faltered and helped us make the final decision, she is such a lovely person.
A kind mention for Tegan who helped with the booking and Sandra who shared her experience of a similar trip, that helped us make the decision.
Well done girls!
11 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Dale Willshire,
Thank you so much for this amazing review! I am so proud of the team here in Cleveleys but even more so today after this! We love booking you on all your adventures! See you soon Louise xx
Hays Travel
All was fine the assistant was very…
All was fine the assistant was very polite with a good knowledge of what we wanted thank you very much if
12 de febrero de 2026
Respuesta de Hays Travel - Cleveleys
Thank you Joyce for the review. We appreciate you taking the time to share your feedback. We're happy to hear that our assistant was polite and knowledgeable in helping you :)
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