Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
La empresa ha respondido
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
La empresa ha respondido
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
4 Middle Street, DH8 5QJ, Consett, Reino Unido
- 01207 593800
4,9
Excelente
2 mil opiniones
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Hay's delivered for us yet again.
We were seated with a lovely lady who made the whole experience a joy. She got us the holiday we wanted at a good price. We wouldn't hesitate to book with Hay's again.
27 de junio de 2026
Respuesta de Hays Travel - Consett
We are so happy to hear you had such a wonderful experience and found the perfect holiday with us! We look forward to assisting you again.
Kind Regards
Margaret
Respuesta de Hays Travel - Consett
We are so pleased you had a great experience with us. Thank you for your kind words! If you require any assistance in the meantime dont hesitate to contact us.
Kind Regards
Hays Travel
Alison
We went in not knowing where we were…
We went in not knowing where we were going to stay and we got so much help wouldn’t use anyone else but hays they always remember your name so friendly
17 de junio de 2026
Respuesta de Hays Travel - Consett
We're so happy you received excellent help finding your stay! We truly appreciate your kind words and loyalty. Thank you!
Kind Regards
Alison
Excellent service,helpful,friendly and…
Excellent service,helpful,friendly and give us great opinions to choose from ,thanks
22 de junio de 2026
Respuesta de Hays Travel - Consett
Thank you for your wonderful feedback. We are so glad we could assist you and provide great options!
Kind Regards
Hays Travel
Chloe
Outstanding Customer Service and Support
We’ve booked several holidays through Hays Travel, and Joanne has been fantastic every time.
She takes the time to understand exactly what we’re looking for as a family, never makes us feel rushed, and always finds a range of great options within our budget. Her attention to detail, friendly approach, and genuine desire to find the right holiday really stand out.
The service doesn’t stop once the holiday is booked either – Joanne’s aftercare and support have been excellent, always happy to answer questions and help where needed.
Hays Travel has been great throughout, but Joanne is the reason we keep coming back. I wouldn’t hesitate to recommend her and will definitely be booking through her again in the future.
15 de abril de 2026
Respuesta de Hays Travel - Consett
We are so pleased to hear that you consistently enjoy booking your holidays with us. It's wonderful to know that our personalized service and attention to detail make a difference. Thank you for your kind words and continued support!
Kind Regards
Joanne
I always find the customer service…
I always find the customer service excellent , they can't do enough to find your perfect holiday
21 de junio de 2026
Respuesta de Hays Travel - Consett
We're so glad you consistently find our customer service excellent. Thank you for your kind words!
Kind Regards
Margaret
The girl I was talking to was lovely
The girl I was talking to was lovely, professional and always constructive throughout our conversation.
I believe that in most situations it always the people that make or break a sale, or friendship, I try not to frequent places that have miserable people .
20 de junio de 2026
Respuesta de Hays Travel - Consett
Wow this had made my day reading this ! Thankyou so much for the lovely feedback it was a pleasure to book your holiday. If you need any further help do not hesitate to get in touch. Thanks Mia
Very helpfull staff.
11 de junio de 2026
Respuesta de Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Margaret
Amazing
Mia in the Consett branch did an amazing job. Prompt, knowledgeable, and thorough. I will use Mia again for my next booking
11 de junio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for taking your time to leave this review, it was a pleasure booking your holiday. If we can be at any further assistance please don't hesitate to get in touch! Kind regards, Mia x
Respuesta de Hays Travel - Consett
Thank you so much for giving me such a great review. It wont be long now until we have your tickets and I will call you as soon as these are received - Thanks again - Mia
Excellent customer service once again…
Excellent customer service once again no problems booked over the phone and price matched the holiday I found
11 de junio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for taking the time to rate my service. It is very much appreciated. It wont be long now until I get your tickets in and i will give you a call once they are here - Thanks again Joanne
Very helpful friendly service and…
Very helpful friendly service and didn’t feel rushed into making a decision
11 de junio de 2026
Respuesta de Hays Travel - Consett
We are so glad you felt comfortable and unhurried with our service. Thank you for your kind words!
Kind Regards
Hays Travel
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to help you find your holiday.
29 de mayo de 2026
Respuesta de Hays Travel - Consett
We are so glad our team could help you find your perfect holiday. Thank you for your kind words.
Kind Regards, Hays Travel
great help from girl in shop very…
great help from girl in shop very pleased with her help
29 de mayo de 2026
Respuesta de Hays Travel - Consett
Hi Mary,
We are so pleased to hear about your positive experience. We appreciate you sharing your kind words.
Kind Regards
Hays Travel Consett
Margaret
Respuesta de Hays Travel - Consett
Hi Malcolm,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel Consett
Mia
Very professional staff
Katelyn was extremely helpful and very professional made sure everything was explained in full. The booking process was quick and easy
22 de mayo de 2026
Respuesta de Hays Travel - Consett
We are so pleased to hear about your positive experience! Thank you for sharing your feedback. We appreciate it. Thank again - Katelyn.
Respuesta de Hays Travel - Consett
Thank you so much for taking the time to send us in such a good review. You know where we are if you need. i will be in touch with your tickets when they are here - Thanks again Mia
Very Professional service with accurate…
Very Professional service with accurate advice and time was no issue booking our holiday
Very knowledgeable employees who strive to find the best deals
30 de mayo de 2026
Respuesta de Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday! Many Thanks Katelyn
Respuesta de Hays Travel - Consett
Thank you for your feedback, Many Thanks Katelyn
Helpful got a good deal exactly what we…
Helpful got a good deal exactly what we wanted
29 de mayo de 2026
Respuesta de Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday, Many Thanks Amanda
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