Hays Travel - Douglas Opiniones 

409
TrustScore: 5 sobre 5

4,8

7/7a Strand Street, IM1 2ED Douglas, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochur... Ver más

Valorada con 5 estrellas sobre 5

Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 7/7a Strand Street, IM1 2ED, Douglas, Reino Unido

  • 01624 671155

4,8

Excelente

TrustScore: 5 sobre 5

409 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(409)

126.307 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Personal touch makes the difference.

I’m not an experienced traveler so I do tend to pop in regularly to ask questions about my travel plans.
This in never a problem to the staff in the Douglas branch where their patience and enthusiasm (and banter) is so welcome.
I’d recommend Hays to anyone and I, for one, will always use them for my travel requirements.

8 de mayo de 2025
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Respuesta de Hays Travel - Douglas

Thanks for the lovely review Chris .
Much appreciated.
Sandy

Valorada con 5 estrellas sobre 5

Excellent help.and so good at her job

Excellent help.and so good at her job

29 de abril de 2025
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Respuesta de Hays Travel - Douglas

Good morning, Martin, Thank you so much for your review - it was my pleasure to help yourself and partner book your perfect holiday. With kind regards Louisa

Valorada con 5 estrellas sobre 5

Summer holiday

Excellent friendly service . Very informative. & looked for the best deal

27 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you so much, Tara, it was my pleasure helping you book your fantastic holiday! With kind regards, Louisa

Valorada con 5 estrellas sobre 5

The staff at Hay,s Travel in Douglas…

The staff at Hay,s Travel in Douglas was.nothing less than exceptional,especially Tom whom showed great communication & organisational skills,.he is a credit to.his team and I.thank everyone there for helping me in a situation outwith my.control. I have no hesitation on recommending Hay,s Travel Douglas.Isle.of Man

24 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you for your review, Marion, it was our pleasure to help you. Tom is a great asset to the team here at Hays Travel Douglas. With kind regards Louisa

Valorada con 5 estrellas sobre 5

Fab customer service and attention to…

Fab customer service and attention to detail.

23 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you so much, Freya, it was my pleasure helping you find your family holiday! With kind regards, Louisa

Valorada con 5 estrellas sobre 5

I went with my wife to your Isle of Man…

I went with my wife to your Isle of Man branch at Strand St., Douglas on 12th April knowing that we wanted a coach holiday in the U.K. but little else. We saw Tom and he was so helpful and took enormous trouble to find us a suitable holiday and pick up/drop off points, as we have to get from the island here across to the U.k. Altogether it was a pleasant experience making the reservation.

13 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you for your lovely review.
I will make sure this is passed over to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager

Valorada con 5 estrellas sobre 5

The Booking Experience

The Booking Experience
Louisa, the Travel assistant was very pleasant, helpful, and efficient.

17 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you for your review.
I will make sure this is passed over to Louisa.
Much appreciated
Sandy Hodgkinson
Store Manager

Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable

I met a very knowledgeable and helpful lady called Sandra when I went into Hays Travel to seek advice about a cruise. She went through things thoroughly with me, clarified things directly with the Cruise Line and it ended with my paying the deposit the same day. Thank you.

15 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you Julie for your lovely review.
This really is appreciated.
Sandra Hodgkinson
Store Manager

Valorada con 5 estrellas sobre 5

Brilliant thank you

Seem immediately went to great lengths to help me get my holiday
Good working knowledge

12 de abril de 2025
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Respuesta de Hays Travel - Douglas

Good morning, Alan, Thank you so much for the review - I really appreciate it and I am pleased we managed to get your flights and hotel sorted for your trip to see your family in Australia. Many thanks, Louisa

Valorada con 5 estrellas sobre 5

Customer service

My experience was outstanding .I was served by Louisa who listened to me about what l requested took the time to look at various. Options I am travelling on my own and she listened to my requests and nothing was too much trouble,as a result l am looking forward to a stress free experience and will certainly be back to Hays Travel.

5 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you for your wonderful review.
I will make sure this is reviewed with Louisa and my team.
This really is appreciated.
Sandy Hodgkinson
Store Manager

Valorada con 4 estrellas sobre 5

Very efficient pleasant service.Thank…

Very efficient pleasant service.Thank you Hayes. I appreciate the ease of booking.Sincerely Mary Stewart

3 de abril de 2025
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Respuesta de Hays Travel - Douglas

Thank you so much for the review, Mary, really appreciate it! With kind regards Louisa

Valorada con 5 estrellas sobre 5

Your agent was very helpful

Your agent was very helpful, honest and above all very patient despite our indecisiveness

1 de abril de 2025
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Respuesta de Hays Travel - Douglas

Dear Steve, Thank you so much for your fantastic review. Tom always tries to go above and beyond for his clients and I am please he was able to find you a great holiday. With kind regards Louisa

Valorada con 5 estrellas sobre 5

Amazing team and could not do enough to…

Amazing team and could not do enough to help

25 de marzo de 2025
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Respuesta de Hays Travel - Douglas

Thank you so much for the fantastic review, Chris! We all work together as a team to ensure our customers get the best service! With kind regards, Louisa

Valorada con 5 estrellas sobre 5

Tom in the Isle of Man branch

Tom in the Isle of Man branch was very helpful and explained all the options very thoroughly. He took onboard all my holiday must haves and came up with some excellent options before I decided on my preferred hotel and location.

30 de marzo de 2025
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Respuesta de Hays Travel - Douglas

Thank you so much for your review, Tina, Tom is a great asset to our team and always goes the extra mile for his customers. With kind regards, Louisa

Valorada con 5 estrellas sobre 5

Above and beyond for my booking

Sandy, the member of staff, went above and beyond. She stayed on after working hours to make sure I got the best deal and that my booking was sorted. I was so grateful for her time and patience. Thank you Sandy!

26 de marzo de 2025
Opinión espontánea
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Respuesta de Hays Travel - Douglas

Dear Anna, Thank you for your wonderful review! Sandy's experience in the travel industry is second to none and her dedication is outstanding! With kind regards, Louisa

Valorada con 5 estrellas sobre 5

Tom was excellent

Tom was excellent! Great consultant, and I would book with Hays again! :-)

21 de marzo de 2025
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Respuesta de Hays Travel - Douglas

Thank you for your lovely review.
I will make sure this is passed on to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager

Valorada con 5 estrellas sobre 5

Tom was fantastic to deal with and…

Tom was fantastic to deal with and nothing was too much trouble.

23 de marzo de 2025
Logotipo de Hays Travel - Douglas

Respuesta de Hays Travel - Douglas

Thank you for you review, David, Tom always goes above and beyond for his clients - he's an asset to Hays Travel. With kind regards Louisa

Valorada con 5 estrellas sobre 5

Louisa is a great asset to your…

Louisa is a great asset to your company. Very friendly and knowledgeable about all aspects of the travel industry. Would highly recommend her.

23 de marzo de 2025
Logotipo de Hays Travel - Douglas

Respuesta de Hays Travel - Douglas

Thank you Jillian, real appreciate the positive review - always try my hardest for my customers! With kind regards, Louisa

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