Sue Andrew’s went the extra mile for us. She has put together a fantastic itinerary for our Australia trip - well researched and tweaked it with a smile when we wanted to make changes so that the resu... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Extremely helpful staff. My husband and I haven't traveled abroad for 34 years and were completely clueless as to how to go about this. Hays did everything for us explaining everything and putting our... Ver más
Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... Ver más
La empresa ha respondido
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
209/210 Queens Rd, TN34 1QP, Hastings, Reino Unido
- 01424572604
5,0
Excelente
1 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Emma at Hastings Hayes travel went…
Emma at Hastings Hayes travel went above and beyond to help us find the right cruise. I’m disabled and was so devastated that We could not get a cruise from Southampton like we wanted as I needed an evac chair. She tried another cruise from there but computer said free but would not book so she tried to call to find out but it was taking a long time to answer then suggested a fly one to meet cruise ship and we said yes please try because at this point I felt like crying as it’s my dream cruise especially going to Rome. We found one from Valetta in Malta right dates for us because of animals being looked after and we get to go more places and we wanted to go back to Malta and see valetta so it was fate. After two long hours Emma was so kind and patient I would recommend them any day of the week. I get to go to piza too so so excited to go. Cost a couple of hundred pounds more but a dream is coming true.
29 de marzo de 2026
Respuesta de Hays Travel - Hastings
We're so happy to hear that we could help make your dream cruise a reality! We appreciate your kind words and are delighted that our team member's patience and dedication resulted in such a positive outcome. We wish you a fantastic trip on your Cruise!
Emma- Hays Travel Hastings
The lady that helped to book our…
The lady that helped to book our holiday was amazing.
We did not feel pressured into the holiday.
All our questions were answered
29 de marzo de 2026
Respuesta de Hays Travel - Hastings
Julie,
We're so glad to hear that the booking experience was amazing and that our team member answered all of your questions without any pressure.
Excellent service from Millie
Excellent service from Millie. Very helpful and knowledgeable.
28 de marzo de 2026
Respuesta de Hays Travel - Hastings
Nigel,
We appreciate you taking the time to share your positive experience. We are happy Millie's expertise was so helpful to you.
Anne was terrific
Anne was terrific. Very helpful and spent a lot of time with us whilst we made our decision. Will definitely use Hays again as this was our first experience with them.
28 de marzo de 2026
Respuesta de Hays Travel - Hastings
We're happy to hear that you found our team member terrific and helpful during your decision-making process. We appreciate your feedback and look forward to assisting you again!
Knew roughly what we wanted from a…
Knew roughly what we wanted from a holiday, but far better to draw on the experience of a knowledgeable travel agent to guide you through the finer details.
Service was absolutely excellent?
28 de marzo de 2026
Respuesta de Hays Travel - Hastings
We're happy to hear that our expertise helped you refine your holiday plans. It is wonderful to know that you found our service to be excellent. Thank you for your feedback.
Millie- Hays Travel Hastings
They always manage to find the right…
They always manage to find the right holiday for us and sort everything we need
19 de marzo de 2026
Respuesta de Hays Travel - Hastings
We are so happy we consistently find the perfect holiday and take care of everything for you.
Sue- Hays Travel Hastings
Excellent service again and very helpful
Excellent service again and very helpful
26 de marzo de 2026
Respuesta de Hays Travel - Hastings
We appreciate you taking the time to share your thoughts. We're so glad that you found our service helpful and excellent once again!
Great agent!
Your agent was knowledgeable, friendly & exceptionally helpful. Flights all booked in super quick time!
19 de marzo de 2026
Respuesta de Hays Travel - Hastings
We appreciate you sharing your kind words. We are so happy we could assist you and book your flights quickly!
Hastings, Hays Travel
Sue and Emma were very helpful and it…
Sue and Emma were very helpful and it was reassuring to have their help as I booked my first ever cruise for myself and my 98 year old mother.
18 de marzo de 2026
Respuesta de Hays Travel - Hastings
Jane,
We're happy that the assistance we provided gave you reassurance while booking your first cruise for yourself and your mother. Thank you for your review.
hastings, Hays Travel
First time using Hayes Travel
The lady we saw was very helpfull and knowledgeable,and sorted the holiday we wanted ,in good time .would recomend .
15 de marzo de 2026
Respuesta de Hays Travel - Hastings
Audrey Morrison,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team member was helpful and knowledgeable and met your needs.
hastings, Hays Travel
Went above and beyond our expectations
We went into our Hays branch told them where and what we wanted and they came up with with three options, in the end they found us the perfect option which we booked then and there, Our Travel advisor Anne went above and beyond and took care of all the details meticulously and checked with the operator all details over the phone it was well worth the Time and effort that Anne put in many thanks.
15 de marzo de 2026
Respuesta de Hays Travel - Hastings
We appreciate you taking the time to share your experience. We are so glad we could find the perfect option for your trip and that our advisor was so helpful in ensuring all the details were taken care of.
Anne, Hays Travel
Millie
Millie was very helpful and friendly, put me at ease as i'm travelling alone for the first time.
14 de marzo de 2026
Respuesta de Hays Travel - Hastings
We're happy to hear that our team member was helpful and friendly and made you feel comfortable booking your first solo trip. Thank you!
Hastings, Hays Travel
Excellent customer service
I emailed for help finding a holiday and I received a response the following day with options. Within 1 weeks my holiday had been booked. Absolutely amazing customer service by Sue. This is why I always book my holidays with you.
13 de marzo de 2026
Respuesta de Hays Travel - Hastings
We're happy to hear that you received amazing customer service and that your holiday was booked quickly. Thank you for booking your holidays with us.
Hastings. Hays Travel
Always book with Hayes
Always book with Hayes. Friendly staff and helpful with any advice you need.
12 de marzo de 2026
Respuesta de Hays Travel - Hastings
Sandra Cunningham,
We're happy to hear that our friendly staff was helpful and provided excellent advice. Thank you for booking with us and for your kind words!
hastings, Hays Travel
The Assistant went the extra mile and…
The Assistant went the extra mile and called the hotel for some local information.
7 de marzo de 2026
Respuesta de Hays Travel - Hastings
Susan,
We're happy to hear that our assistant was helpful in getting local information for you from the hotel. Thank you for your positive feedback.
hastings, Hays Travel
Sara had time and patience and was very…
Sue had time and patience and was very helpful in all we asked
8 de marzo de 2026
Respuesta de Hays Travel - Hastings
Stephen Lockwood tunbridge wel,
We appreciate your kind words. We are so happy to hear that our team could assist you with such patience and care.
hastings, Hays Travel
Sarah did amazing rescheduling our trip…
Sarah did amazing rescheduling our trip again after our flight by emirates was cancelled , she listened to our concerns and made us feel so at ease and now looking forward to our trip
7 de marzo de 2026
Respuesta de Hays Travel - Hastings
Mr Robin Campbell,
We appreciate your lovely review! We are so pleased we could assist with rescheduling your trip and ease your concerns. We hope you have a wonderful time.
hastings, Hays Travel
Respuesta de Hays Travel - Hastings
Ann Hooley,
We appreciate you taking the time to leave us such a fantastic review; we are so happy to hear about your positive experience.
hastings, Hays Travel
Christmas coach hol
Sue at Hastings Bbranch was very helpful She spent a long time trying to find what I wanted So I would give full marks to Hastings Branch
4 de marzo de 2026
Respuesta de Hays Travel - Hastings
customerJean Neish,
We appreciate you taking the time to share your positive experience. We're so happy to hear that our team was helpful and dedicated to finding what you needed.
hastings, Hays Travel
Such amazing customer service and…
Such amazing customer service and knowledge. Great to know staff were searching for the best possible deal for me.
3 de marzo de 2026
Respuesta de Hays Travel - Hastings
Anda,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you received great customer service and found our team knowledgeable.
hastings, Hays Travel
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