Hays Travel - Metrocentre Green Opiniones 

1236
TrustScore: 5 sobre 5

4,9

79 The Galleria, NE11 9YP Gateshead, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Ver más

Valorada con 5 estrellas sobre 5

Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Ver más

Valorada con 5 estrellas sobre 5

Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 79 The Galleria, NE11 9YP, Gateshead, Reino Unido

  • 01914329265

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1236)

121.628 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Justine was fab

Justine was fab. Gave us top notch service. Megan (think thats her name)made my dad a cup of coffee

25 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Justine a wonderful review, I will pass this on to her. We hope you have a lovely holiday. Thanks, Lacey:)

Valorada con 5 estrellas sobre 5

2027 Caribbean cruise on Arvia

The cruise for 26.2.27 was booked whilst on board Britannia. My husband and I immediately asked for paperwork to be sent to Hays in order that Andrew Bowerbank could continue with our booking. He is so good and friendly we know we are safe hands.

17 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Andrew a lovely review, I will pass this on to him. Thank you, Lacey:)

Valorada con 5 estrellas sobre 5

Holiday booking, smoothly done.

We received a friendly, very efficient service with good communication.
Excellent overall, a pleasant booking experience.

24 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving us a wonderful review! We hope you have an amazing holiday. Thanks, Caitlin😊

Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful and patient

23 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your 5* review. We hope you have a fantastic holiday. Thanks, Caitlin:)

Valorada con 5 estrellas sobre 5

Thailand Multi centre holiday

Kellie listened to what we wanted and completed the booking for us. This was a TUI multi centre holiday, that I had struggled to book online at home. Booking could not be completed online and needed to be done over the phone. Subsequently, Kellie responded very quickly to a minor issue related to the booking

22 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Kellie a 5* Review! I will pass this onto her. Thanks, Caitlin:)

Valorada con 5 estrellas sobre 5

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful, took longer than I thought but came out feeling happy with what I booked

23 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thankyou so much for your 5* review, I will pass this on to Caitlin. Have a lovely holiday! Thanks so much, Emily :)

Valorada con 5 estrellas sobre 5

A good service well delivered........

We booked and paid for our holiday without any problems. The lady who helped us - so sorry I am terrible with names - was lovely and made everything so easy and was very thorough with what we wanted for our holiday and nothing was too much trouble for her.

22 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thankyou so much for your 5* review. I will pass your lovely feedback on to Cara. Hope you have a lovely holiday! Thanks so much, Emily :)

Valorada con 5 estrellas sobre 5

Went in to book a holiday for me and my…

Went in to book a holiday for me and my 10 year daughter Elliott was lovely polite kind and very professional made sure I had everything i needed and had a holiday that I want.

22 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Elliott a lovely 5* review! I will pass this onto him. Thanks, Caitlin:)

Valorada con 5 estrellas sobre 5

Roman experience.

Myself and my husband wanted a weekend in Rome ,
Richard, was knowledgeable and patient he , listened to us and found a great weekend for us where we wanted to be! He also helped us with our travel insurance!
Would definitely use Hays travel again

20 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Richard a wonderful review, I will pass this on to him. Thank you, Caitlin:)

Valorada con 5 estrellas sobre 5

We wer made

We wer made
Very welcome . No pressure when we ask for holiday opportunities

12 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Elliott a 5* review, I will pass this onto him. Thanks, Caitlin😊

Valorada con 5 estrellas sobre 5

Richard at Hays Gateshead Metro Centre…

Richard at Hays Gateshead Metro Centre was very helpful in finding the best options of price and convienient flight times for or holiday. He was also very helpful in setting up a new Ryanair account as this is the airline we will be using. We normally book direct online but will be happy to use Hays in future,

17 de febrero de 2026
Opinión espontánea
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Richard a wonderful 5* review! I will pass this onto him. Thank you, Caitlin😊

Valorada con 5 estrellas sobre 5

Got what we wanted from the holiday we…

Got what we wanted from the holiday we booked and we weren't rushed into something we not after . Thanks Hays Travel

12 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Caitlin a 5* review! I'll pass this on to her - Cara :)

Valorada con 5 estrellas sobre 5

Always book our holiday via Andrea

Always book our holiday via Andrea. Very helpful and accommodating wouldn’t trust any one else

17 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving a great review for Andrea, we will pas this on to her! - Cara

Valorada con 5 estrellas sobre 5

Great service

Great service more or less knew what I wanted but went through the details with advisor who spent time confirming and explaining things also the travel bureau was very helpful regarding currency etc

18 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your wonderful review for Cara, Thank you, Caitlin 😊

Valorada con 5 estrellas sobre 5

Very good service as per usually

Very good service as per usually

10 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Andrea this lovely review, I will be sure to pass this onto her. Thank you, Caitlin:)

Valorada con 5 estrellas sobre 5

She was very helpful

She was very helpful

2 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your 5* Review for Cara, I will pass this onto her. Thanks, Caitlin😊

Valorada con 5 estrellas sobre 5

We were seen to right away no fuss we…

We were seen to right away no fuss we knew what we wanted and the lady found it straight away, amazing.

10 de febrero de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your 5* Review, we hope you have a fantastic holiday! Thank you, Caitlin😊

Valorada con 5 estrellas sobre 5

Excellent

Excellent service got what we wanted and the price we received online was matched in store. Caitlin our server was extremely polite and friendly. Had a small issue with the wrong title on direct debit email rang store and Allison sorted it straight away. First time booking a holiday through this company usually go with tui but will definitely be using again in the future

16 de febrero de 2026
Logotipo de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green

Thank you so much for your wonderful review for Caitlin, I will pass your kind feedback onto her. Thank you, 😊

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