Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver más
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Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver más
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As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Ver más
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Ver más
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver más
La empresa ha respondido
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
79 The Galleria, NE11 9YP, Gateshead, Reino Unido
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The girls always always go above and beyond with both North shields and the Metrocentre branches
Wallsend branch unfortunately are not very helpful at all

Respuesta de Hays Travel - Metrocentre Green
Cara went above and beyond booking our group trip away. She listened to our needs and provided a variety of options suiting our dates and budget. She worked closely with suppliers to find the best rate and kept us updated at all times. Excellent customer service both in-person and over the phone/emails. Incredibly responsive. When she was on a day off her colleague Andrew stepped in and progressed the booking. Again excellent customer service. Would highly recommend to book with Cara and Andrew. Great service.

Respuesta de Hays Travel - Metrocentre Green
Friendly, helpful staff. We have booked there before, so going back again speaks volumes.

Respuesta de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green
Very impressed with the professionalism and knowledge of agent gave us great confidence in making our booking

Respuesta de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green
Hi yes very helpful and very pleased thanku for all your help

Respuesta de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green
Penelope in the metro centre branch is amazing! Couldn’t recommend her more :)

Respuesta de Hays Travel - Metrocentre Green
We spoke to Elliott and he was great. He understood what we were looking for and helped to guide us through our choices. Nothing was too much trouble.
We will definitely use Hays Travel again.

Respuesta de Hays Travel - Metrocentre Green
Very polite and helpful staff, especially Penelope, who handled our booking on both visits.

Respuesta de Hays Travel - Metrocentre Green
We wanted to arrange a special trip for our 40th wedding anniversary and needed advice on how to book a trip to Finnish Lapland and various activities. We were greeted by Penelope and instantly there was a rapport between us. This is because Penelope listened to our wishes from the outset and she went out of her way to ensure she incorporated everything we hoped to include. Penelope went above and beyond any expectations we may have had and within 24 hours we had a very special trip booked with an amazing itinerary. Penelope kept in touch and when we wanted a little more advice she was really helpful. We can't recommend Hays Travel enough as each time the experience has been welcoming and efficient. Thank you Penelope for going that extra mile. We are both very excited for our upcoming trip.

Respuesta de Hays Travel - Metrocentre Green
Was professional and helpful. kaitlin made booking our cruise very easy

Respuesta de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green
Knowledgeable, helpful & friendly. Stayed behind previously to help so returned to book & very happy with booking & customer service provided. Definitely recommend. Richard is an asset to your company and should be recognised for this. Thank you

Respuesta de Hays Travel - Metrocentre Green
Andrea is great she found us a lovely hotel thank you andrea

Respuesta de Hays Travel - Metrocentre Green
Customer relations are very good. Staff are very good at communicating with customers. As a customer you come away feeling that the service has been delivered exactly as you would expect.

Respuesta de Hays Travel - Metrocentre Green
Usual friendly and professional service at Hays

Respuesta de Hays Travel - Metrocentre Green
Excellent service and staff. I had looked on line at a few holidays, but needed additional information which was given by Ritchie. Very helpful and informative, nothing was a problem for him and I can’t praise him enough. Very patient with all the questions I asked.

Respuesta de Hays Travel - Metrocentre Green
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