Hays Travel - Metrocentre Green Opiniones 

1232
TrustScore: 5 sobre 5

4,9

79 The Galleria, NE11 9YP Gateshead, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 79 The Galleria, NE11 9YP, Gateshead, Reino Unido

  • 01914329265

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1232)

120.653 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Our first family holiday abroad with…

Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service

29 de mayo de 2026
Logotipo de Hays Travel - Metrocentre Green

Respuesta de Hays Travel - Metrocentre Green

Thank you for your lovely review, It was a pleasure booking your holiday and helping you find the perfect option. I hope you all have a fantastic time.
Thank you, Caitlin😊

Valorada con 5 estrellas sobre 5

The staff are always so polite and very…

The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.

22 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your feedback for Penelope, I will pass this onto her.
Thank you, Caitlin:)

Valorada con 5 estrellas sobre 5

Excellent service from Kellie

Excellent service from Kellie , we came to collect our tickets for our cruise and ended up booking another holiday . We have all the staff in this branch are always ready and waiting to help with any questions or concerns you have with your booking . We would never book with any other travel agent . Well done Kelly’s and the rest of the team ❤️

28 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Kellie a wonderful review, We hope you have a fantastic holiday!
Thank you, Caitlin:)

Valorada con 5 estrellas sobre 5

The Consultant Really listened to what…

The Consultant Really listened to what my friend and mywere looking for and she gave us plenty of options She was very patient polite And she is a credit to your business!!!

28 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thanks for leaving me a lovely review! I'm glad we managed to find you the right holiday :) - Cara

Valorada con 5 estrellas sobre 5

Kellie went above and beyond to find…

Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service

28 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your fantastic feedback for Kellie, I will be sure to pass this onto her,

Thanks, Caitlin:)

Valorada con 5 estrellas sobre 5

Hassle free organisation for a large family holiday

Very helpful in organising multiple rooms and different airports for a large family group Took the hassle out of it cam throughly recommend Saves a lot of time

18 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Kellie a wonderful review, She will be very pleased.
Thank you, Caitlin 😊

Valorada con 5 estrellas sobre 5

Great service

Andrea was great, managed to book exactly what we wanted. Booking process was easy. Bit of a wait but understandable as they were very busy.

18 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving a lovely review for Andrea, I will be sure to pass this onto her.
Thank you, Caitlin😊

Valorada con 5 estrellas sobre 5

Excellent service…

Penelope went the extra mile to make our booking, after Jet2 tried to increase our holiday cost by 20% due to active pricing.
It still cost more than anticipated but much less than initial costing.

23 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you so much for 5*'s David! I'm please we managed to get you all booked. - Penelope :-)

Valorada con 5 estrellas sobre 5

Visit to Rhodes

We were welcomed into the store by Richard. We told him what type of holiday we would like. He had been to the island himself so used his knowledge to explore resorts and hotels which he thought would suit. He was not pushy at all and let my husband and I make the final choice. He was very helpful.

16 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Richard some wonderful feedback, I will pass this onto him.
Thanks, Caitlin😊

Valorada con 5 estrellas sobre 5

Helpful

Helpful. Price matched and quick

14 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Penelope a 5* Review!
Thanks, Caitlin:)

Valorada con 5 estrellas sobre 5

Caitlin at Hays Travel Metrocentre Green

Caitlin at the Metrocentre Green branch was great.
She delivered what she promised - contacting the cruise company when she started her shift. Booked and all confirmed within an hour of Caitlin contacting us back.
Excellent customer service!

13 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your wonderful review, It was a pleasure booking your holiday!
Thank you, Caitlin😊

Valorada con 5 estrellas sobre 5

The young person who booked my holiday…

The young person who booked my holiday she was very pleasant, and efficient, also very knowledgable in her position.

6 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving Cara a lovely review, I will pass this onto her.
Thank you, Caitlin:)

Valorada con 5 estrellas sobre 5

Andrea is amazing

Andrea is amazing, nothing is too much trouble for her to do and her professional attitude makes Hays Metrocentre our only holiday booking centre, booked 5 x 5* Holidays in two years and many more to come .......... thank you

13 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for your 5* review for Andrea, I will pass this onto her.
Thanks, Caitlin😊

Valorada con 5 estrellas sobre 5

Great Service as always

5 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thanks for leaving a fabulous review! We hope you have the best time on your cruise when it comes :)

Valorada con 5 estrellas sobre 5

All the staff are all friendly and…

All the staff are all friendly and helpful

4 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thanks for leaving a great review for Andrew! I'll pass this onto him when he is back at work :)

Valorada con 5 estrellas sobre 5

Richard was very very helpful he had so…

Richard was very very helpful he had so much knowledge about places to go he was very patient nothing was a bother to him I would definitely book with him again

9 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving a great review for Richard & we look forward to seeing you in Metro Green again :)

Valorada con 5 estrellas sobre 5

Service was brilliant

Service was brilliant. We got everything we wanted in our booking

10 de mayo de 2026
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Respuesta de Hays Travel - Metrocentre Green

Thank you for leaving me a lovely review! I hope you both have a fabulous holiday when it comes around! - Cara

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