Went to Middlesbrough to book a holiday to Cyprus and Sarah ( who has booked us a holiday before) was absolutely fantastic, very professional, so friendly, and always willing to help, also would like... Ver más
La empresa ha respondido
Localización
Cambiar localización31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... Ver más
La empresa ha respondido
We have used Hays travel for several years and booked various destinations with them. Staff are always so helpful and knowledgeable about numerous destinations so it makes choosing a holiday very easy... Ver más
La empresa ha respondido
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, Reino Unido
- 01642988524
4,9
Excelente
850 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Always very friendly staff that gives…
Always very friendly staff that gives you exactly what you want.
10 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Thanks
Gemma x
Friendly and knowledgeable services
Friendly and knowledgeable services. Follow up and answered all my questions
16 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your positive feedback
The travel agent was down to earth had…
The travel agent was down to earth had patience and was really helpful
8 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
I go to hays travel because Gemma and…
I go to hays travel because Gemma and her staff go above and beyond to get me the perfect holiday. Nothing is too much for them I have no need to go anywhere else to book my holiday.
10 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely feedback
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Thanks
Gemma x
Givingbooking holiday customers service and…
Giving customers service and satisfaction at all times
8 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments
Thanks Soph x
Returning customer
We always go back to our local branch. Very knowledgeable staff and always feel very welcome
8 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback :)
Matilda x
Gemma
Gemma, and her staff have always been so helpful, pleasant and professional, nothing is too much trouble for them. We always go to Gemma to book our holidays as she is in tune with our needs. We would highly recommend using their service.
7 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments :)
Its really appreciated
I honestly hope this holiday is amazing for you, if anyone deserves it, its you
Have the best time and see you again soon
Thanks
Gemma x
Incredibly attentive and friendly…
Incredibly attentive and friendly service and very accommodating to my wants, always contactable to answer questions/make amendments to the quote
2 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and kind words :)
Thanks Matilda x
Review
Jasmine, was very friendly and knowledgeable about the area we wanted to visit. She had visited the same place earlier in the year and shared her enjoyment of it. As well as sorting out our holiday she was very helpful and understanding with our lack of tech skills. An excellent staff member for Hays Travel.
3 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you so much for your kind words, much appreciated :)
Friendly staff and knowledgeable about…
Friendly staff and knowledgeable about the cruise.
27 de junio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Libbi x
Very helpful and efficient
1 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much :)
Sophie x
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely review
Laura
The girls in the hillstreet branch…
The girls in the hillstreet branch middlesbrough are excellent always smiling and ready to help
1 de julio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you so much for your kind words, they are much appreciated :)
Matilda x
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You Martin!
It was lovely speaking to you both - Laura
The lady was fantastic she’s explain…
The lady was fantastic she’s explain everything she amazing
30 de junio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
It is appreciated
Thanks
Laura x
Christmas cruise to the Canaries.
Christmas cruise to the Canaries and Spain.
My wife and I like to cruise over the Christmas holiday and we found a cruise from Liverpool with Fred Olsen. We have booked previous cruises with Hays travel at the Hill Street Centre, it was an obvious choice for some advice and to a make a booking. The whole process was completed over the phone and it only took a few minutes. We have been on this cruise ship on a previous cruise, this made it easy when we wanted to select our cabin and dining preferences. Thank you to the staff at Hays Travel for their help and advice. We’ll continue to use them when planning a holiday.
29 de junio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and kind words :)
I am so glad I helped get this amazing cruise booked for you and your wife, another fantastic holiday to look forward too
Many Thanks
Gemma x
Excellent customer service staff go…
Excellent customer service staff go over and above
21 de junio de 2026
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Respuesta de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
This is really appreciated
Thanks
Gemma x
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.