Hays Travel - Peterlee Opiniones 

825
TrustScore: 5 sobre 5

4,9

2 The Chare, SR8 1AE Peterlee, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another smooth booking of our next holiday with the girls at Peterlee Hays travel. With friendly service and a cup of coffee away we went round the globe. After lots of great advice and insite were... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

825 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(825)

125.552 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great staff

That staff member was very helpful, friendly and patient. She listened to everything we asked for and was able to find a river cruise holiday that was perfect. All other staff in the shop were also friendly.
Will definitely use this travel agent again.

1 de febrero de 2026
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Respuesta de Hays Travel - Peterlee

HC,

We're so happy to hear that a staff member was able to find you the perfect river cruise! We appreciate your kind words and look forward to helping you again.

Hays Travel

Valorada con 5 estrellas sobre 5

JANE WAS GREAT

As usual I got great service. Jane was brilliant again and got me exactly what I wanted. I would not even think about going anywhere else. It is impossible to get better service anywhere.

7 de febrero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you for the lovely review, it is always a pleasure.

Valorada con 5 estrellas sobre 5

An English owned company you can Trust

I always use Hays Travel it’s a company you can trust. With Excellent Staff who are Trained to a high standard. Beth who I get to book my flights and Holiday goes out of her way to make sure every detail is correct looking for the best deals. I use Hays as I feel being an English owned company I can Trust Them.

29 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you for the lovely review. It is always a pleasure.

Valorada con 5 estrellas sobre 5

Excellent

Excellent, friendly, professional service as usual. We were greeted immediately we entered the store. We were made to feel welcome and our wishes were listened to.

5 de febrero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you! It is always a pleasure.

Valorada con 5 estrellas sobre 5

Your representative Jo was very helpful…

Your representative Jo was very helpful and went out of her way to find what we wanted.

25 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Glad to hear we found the holiday that you wanted Mr Hope and thank you for taking the time to leave your kind feedback. Jo :)

Valorada con 5 estrellas sobre 5

Tenerife…

Went above and beyond to help so happy we came here😊

1 de febrero de 2026
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Respuesta de Hays Travel - Peterlee

Julie,

We are so happy we could go above and beyond to assist you! Thank you for letting us know you were happy with our help.

Hays Travel

Valorada con 5 estrellas sobre 5

Excellent service did everything to get…

Excellent service did everything to get us the perfect package

1 de febrero de 2026
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Respuesta de Hays Travel - Peterlee

Paul,

We appreciate you taking the time to leave us a review! We are so glad we could deliver the perfect package and meet your needs.

Hays Travel

Valorada con 5 estrellas sobre 5

On the move again …

I came to the Peterlee shop on my scooter and a colleague came and opened the door for me great
I got my currency and then sat with Jane and talked myself into booking a holiday later in year thank you Jane

29 de enero de 2026
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Respuesta de Hays Travel - Peterlee

It is always a pleasure :)

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Jo and everyone at the team was amazing at helping us book our holiday to Australia. Through different recommendations and multiple quotes for the best priced flights, the process was simple from start to finish

27 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We appreciate you taking the time to share your experience. We're so glad to hear that our team was amazing at helping you book your holiday to Australia. Jo :)

Valorada con 5 estrellas sobre 5

Very helpful book my break

27 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We appreciate you taking the time to leave us a review, and we are so happy to hear about your booking experience! Thanks Amelia :)

Valorada con 5 estrellas sobre 5

Excellent holiday deal Peterlee hays is our local travel agent…

Peterlee hays is our local travel agent being using it for years all agents are and have been outstanding and go out there way to booking a holiday an easy and unstressfull journey just booked a holiday to Cape Verde it was absolutely a joy with Lea the hays agent very well recommended

16 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We appreciate you taking the time to leave us such a complimentary review! We are so glad to hear that booking your holiday was an easy and stress-free experience, and we wish you a fantastic time in Cape Verde. Thanks Jo :)

Valorada con 5 estrellas sobre 5

Booking a special cruise!

We visited Peterlee to book our very first cruise. We are going at Christmas and haven’t had a holiday for many years! At one point virtually every member of the team were searching for the perfect holiday for us! Customer service was second to none! Everyone was so patient with us. Would definitely recommend Peterlee branch to book the perfect holiday! Thank you so much!

24 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Carol mccombe,

We're delighted we could help you book your first cruise! It's wonderful to know our team's dedication made the experience special, especially after so many years without a holiday. We appreciate your recommendation!

regards Jo

Hays Travel

Valorada con 5 estrellas sobre 5

City break Bucharest

Beth was amazing, I had specific requirements for the holiday and she fulfilled them all, amazing.

22 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you so much for your lovely review :)

Valorada con 5 estrellas sobre 5

Jane Anderson always goes above and…

Jane Anderson always goes above and beyond to help us find our perfect holiday. Wouldn't book a holiday anywhere else. All the staff are very welcoming and friendly. Excellent experience always.

23 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We're happy to hear that you consistently have an excellent experience with us. It's great to know our team helps you find your perfect holiday. Thank you for your wonderful feedback! Jane :)

Valorada con 5 estrellas sobre 5

Excellent

Excellent service as ever.

21 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you so much for your review, Joanne

Valorada con 5 estrellas sobre 5

Holiday to Costa Del Sol

I went into Hays Travel in Peterlee.I was served by Beth.She was very helpful, friendly and experienced.Soon she had booked me and my sister to go to Costa Del Sol in September.Very happy

22 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We're so glad to hear that you had a great experience! We appreciate your feedback and hope you enjoy your trip to Costa Del Sol!
Thanks, Beth :)

Valorada con 5 estrellas sobre 5

They noted all of my requirements and…

They noted all of my requirements and booked the holiday to all of my requirements. Staff were very friendly and helpful.

22 de enero de 2026
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Respuesta de Hays Travel - Peterlee

We appreciate you booking with us and are so happy to hear that our staff were friendly and helpful in booking your holiday!
Thanks,
Hays Travel

Valorada con 5 estrellas sobre 5

Booking holiday

We always return to Hays, Peterlee when booking our holidays. The service is professional and friendly and we are always more than happy with the service we receive.

18 de enero de 2026
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Respuesta de Hays Travel - Peterlee

Thank you so much for your review, always a pleasure booking your holidays, Jane

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