Hays Travel - Portsmouth Opiniones 

884
TrustScore: 5 sobre 5

4,9

29 Cascades, PO1 4RJ Portsmouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 29 Cascades, PO1 4RJ, Portsmouth, Reino Unido

  • 02392988147

4,9

Excelente

TrustScore: 5 sobre 5

884 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(884)

121.628 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

John helped us pick a trip when going…

John helped us pick a trip when going on our first cruise 🚢 he’s very knowledgeable and really helped us Thanku again

21 de marzo de 2026
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Respuesta de Hays Travel - Portsmouth

We are happy to hear that we could assist you in choosing your first cruise trip. We appreciate your kind words and thank you for your feedback!

Kind regards
Hays Travel Portsmouth

Valorada con 5 estrellas sobre 5

Great customer service from Chloe

Great customer service from Chloe

20 de marzo de 2026
Logotipo de Hays Travel - Portsmouth

Respuesta de Hays Travel - Portsmouth

We appreciate you sharing your experience; we are so happy to hear you received great customer service.

-Hays Travel Portsmouth Team :)

Valorada con 5 estrellas sobre 5

Amazing service as always

Amazing service as always. Chloe was very helpful, ensuring all our holiday needs were met whilst achieving the best possible price. First class!

20 de marzo de 2026
Logotipo de Hays Travel - Portsmouth

Respuesta de Hays Travel - Portsmouth

We appreciate you taking the time to leave us such a wonderful review! We're so glad Chloe could provide amazing service and meet all your holiday needs.

Kind regards
Hays Travel Portsmouth Team :)

Valorada con 5 estrellas sobre 5

Chenise in the Cascades Portsmouth…

Chenise in the Cascades Portsmouth branch was amazing. We are going through a horrible time as a family due to a recent bereavement and Chenise was able to get us to Australia despite the no fly zones everywhere and just made it so much easier for us where so many others failed!

18 de marzo de 2026
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Respuesta de Hays Travel - Portsmouth

I'm so glad I could assist during such a difficult time for your family. It means a lot that I could provide support and successfully navigate the challenges to get you to Australia. Thank you for taking the time to write such a lovely review.

Chenise, Hays Travel Portsmouth

Valorada con 5 estrellas sobre 5

Really helpful

Really helpful, I knew what I was after from seeing a post & they sorted it really fast
Thank you chanice

13 de marzo de 2026
Logotipo de Hays Travel - Portsmouth

Respuesta de Hays Travel - Portsmouth

I appreciate you taking the time to leave such a wonderful review! I'm so glad to hear that I could quickly assist you with your request.

Chenise, Hays Travel Portsmouth

Valorada con 5 estrellas sobre 5

My wife and I will always go to Hays

My wife and I will always go to Hays, we trust them with all our Holidays and would recommend to people to go to HAYS in CASCADES, we know they listen and Help you get a great HOLIDAY, Thank you Barrie and Tina Bradshaw

5 de marzo de 2026
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Respuesta de Hays Travel - Portsmouth

Thank you, Barrie and Tina, for your kind words and continued trust in us. We truly appreciate your recommendation and are delighted to hear that you feel supported by the team at Hays Cascades. We look forward to assisting you with many more wonderful holidays in the future.

Valorada con 5 estrellas sobre 5

Explained well

Explained well
And good servive

2 de marzo de 2026
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Respuesta de Hays Travel - Portsmouth

James Pratt,

We appreciate you taking the time to leave us your kind comments. We are so happy you were pleased with our service!

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

The staff were all very friendly and…

The staff were all very friendly and knowledgeable. Excellent service from Trina.

8 de marzo de 2026
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Respuesta de Hays Travel - Portsmouth

Mum of boys. ,

We are so happy to hear you found our team friendly and knowledgeable! Thank you for your kind words regarding our excellent service.

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Hays travel very helpful

We tried to change our seats but it was very complicated and the poor girl had to try so many different ways to do it but never gave up so got there in the end thank u Carly .Also when we booked the holiday the young lady was very helpful.so all round really pleased will return

26 de febrero de 2026
Valorada con 5 estrellas sobre 5

We are always very satisfied with the…last minute changes

We are always very satisfied with the service we get, we had to change hotel on this occasion and the team were fantastic, options offered and all changes made right away. It took the stress out of this last minute change and the team sorted out the issue right away.

24 de febrero de 2026
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Respuesta de Hays Travel - Portsmouth

Robert & Maria McBride,

We're happy to hear that we provided such great service and efficiently handled the last-minute hotel change. Thank you for your positive feedback; we appreciate it!

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Really friendly and warm welcoming

Really friendly and warm welcoming, really efficient.

22 de febrero de 2026
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Respuesta de Hays Travel - Portsmouth

Kevin,

We appreciate you taking the time to share your experience with us! We are so happy you felt welcomed and that our service was efficient.

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Sam at the Portsmouth office.

Sam at the Portsmouth office was amazing, she took the time to talk to us and support us making the right decision for us, even after we left to discuss what we wanted she emailed with what we had just discussed and allow us time to think. She was there the following day for us to book. Excellent service and time, very person centred to us and not just trying to push the most expensive holiday for the short time.

22 de febrero de 2026
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Respuesta de Hays Travel - Portsmouth

Lian Murgatroyd,

We appreciate you sharing your experience. We're happy to hear that you felt supported in making the right decision and that the service was person-centered. It's great to know that the agent took the time to understand your needs.

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful

28 de febrero de 2026
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Respuesta de Hays Travel - Portsmouth

Thank you for your 5 star feedback :)

Valorada con 5 estrellas sobre 5

Chenise and Jonathan helped me wonderfully to…

Chenise helped me wonderfully to arrange my DisneyLand trip.
She told me 'what to' and 'what not to' expect expect there. She helped me with all my queries and printed all the information that I would need.
She gave me all the travel times aswell, so I'd like to very much praise her for her abilities.

A big thankyou with a hug to Chenise

I'd also like to include Jonathan's name as well for helping me complete the Disney Land Paris app prosscess as it was bothersome.
However we got through it never the less.

26 de febrero de 2026
Opinión espontánea
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Respuesta de Hays Travel - Portsmouth

Elite Dragon,

We appreciate you taking the time to share your wonderful experience. We are so glad to hear that the information provided was helpful and that it made your Disneyland trip planning easier.

Portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Excellent company

Staff go above and beyond to help you get the right holiday for you.

4 de enero de 2026
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Respuesta de Hays Travel - Portsmouth

Samantha Wake,

We appreciate your kind words and are so happy we could help you find the right holiday. Thanks for your positive feedback.

portsmouth, Hays Travel

Valorada con 5 estrellas sobre 5

Staff really helpful and very friendly

Staff really helpful and very friendly

18 de febrero de 2026
Logotipo de Hays Travel - Portsmouth

Respuesta de Hays Travel - Portsmouth

Deborah,

We appreciate you mentioning our helpful and friendly staff. We are so glad you had a positive experience with us.

portsmouth, Hays Travel

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