Hays Travel - Richard Rose Opiniones 

42
TrustScore: 5 sobre 5

4,8

Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH Sunderland, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Rich listened to what I was looking for and gave us alternatives that he thought would fit our criteria, with great deals. We ended up booking a hotel on an island that we hadn't even contemplated. He... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From first enquiry to booking the process was seamless. Rich helped with every single query we had and there were many. Very knowledgable, very helpful and nothing too much trouble. We are looking... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We got given Rich’s name for a holiday and within 12 hours of contact he found us our holiday. Can’t speak highly enough of Rich and the process very handful very welcoming. Would highly recommend

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We haven’t been on our holiday yet, but we already felt compelled to share how fantastic Rich has been throughout the entire booking process. From the very beginning, he made everything incredibly e... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH, Sunderland, England, Reino Unido

  • 01278588603

4,8

Excelente

TrustScore: 5 sobre 5

42 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(42)

121.341 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Richard had been amazing again

Richard had been amazing again, I kept changing my mind and he went above and beyond to find me the best deal .
Brilliant 👏

5 de agosto de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks for your review Sal. Have a lush time :))

Valorada con 5 estrellas sobre 5

From first enquiry to booking the…

From first enquiry to booking the process was seamless.
Rich helped with every single query we had and there were many.
Very knowledgable, very helpful and nothing too much trouble.
We are looking forward to our holiday now and know that we have support every step of the way for any query we think of in the meantime.
Really pleased witb the package and price too! 5 ⭐️ 💯

23 de julio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thank you Teresa for taking the time to leave such a lLush review. I’m really pleased you’re happy with the holiday and the price.

You know where I am if you need me
Thanks again,
Rich

Valorada con 5 estrellas sobre 5

Great personal service from an amazing agent …

Great personal service from an amazing person who tailored the trip to my needs. So good to deal with a real person who obviously is experienced in customer service

23 de julio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Mrs Mallard,
Thank you so much for taking the time to write such a lovely review.
I was taught by the very best when it comes to customer service it all started with you back at Easyjet with you 😊

Thanks again,
Rich

Valorada con 5 estrellas sobre 5

Taking the stress out of finding a holiday for a group

Rich listened to what I was looking for and gave us alternatives that he thought would fit our criteria, with great deals. We ended up booking a hotel on an island that we hadn't even contemplated. He did all the work and saved me hours of reading up and researching. Would highly recommend.

16 de julio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Hi Sharon

Thank you for your lush review!
Love it when I hear i made someone's life easy.
Thanks very much

Rich :)

Valorada con 5 estrellas sobre 5

Richard Rose was great!

Rich was great. Very knowledgeable, thorough and concencous.

We had the quotes and our trip away booked in a matter of days.

14 de julio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Hi Graham

Thanks for your kinds words and taking the time to leave a review:)

Valorada con 5 estrellas sobre 5

We got given Rich’s name for a holiday…

We got given Rich’s name for a holiday and within 12 hours of contact he found us our holiday. Can’t speak highly enough of Rich and the process very handful very welcoming. Would highly recommend

12 de junio de 2026
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Ah thanks John for taking the time out to do this,

Thanks you Sir :))

Valorada con 5 estrellas sobre 5

Great experience all round

Great experience all round. Fantastic communication and Rich was really helpful with finding what we wanted.

10 de junio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Adele Thanks :). so pleased you had a great experience! Fully appreciate your kind words.

`Thanks Rich

Valorada con 5 estrellas sobre 5

Richard has been excellent all…

Richard has been excellent all throughout our booking experience. Nothing is too much trouble. Thank you so much we are really looking forward to our holiday!

10 de junio de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Jo

Thanks for this lovely. Lush feedback! Really pleased we got you sorted:) hope you have a fantastic holiday!

Thanks Rich:)

Valorada con 5 estrellas sobre 5

The Richard Rose Experience

Booked our holiday with Rich last week. He made everything so easy and got us the best deal he could.
We will definitely go to him again and he’s a lovely genuine guy as well 🥰🥰

29 de mayo de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Lynne thats lush.
Thank you for your fab feedback!

Talk soon :)

Valorada con 5 estrellas sobre 5

This is the second trip I’ve booked…

This is the second trip I’ve booked through Richard at Hays Travel and once again the service was fantastic.

We booked a last minute getaway with friends and children and Richard made the whole experience so smooth from start to finish. He was informative, responsive and incredibly helpful throughout, especially with it being such a last minute booking.

He even managed to get all 3 families in rooms together and in the same area of the hotel, which made such a difference for us all.

The children had the best holiday ever and made memories they’ll never forget. Thank you Richard for making everything so easy and stress free – we had an amazing time and wouldn’t hesitate to book through you again 😊☀️

2 de mayo de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thank you so much for the lovely review 😊☀️
I’m so pleased you all had such an amazing holiday and made some brilliant memories together ❤️ It was a pleasure helping get everything sorted, especially making sure all 3 families were close together.
Really appreciate your support again and I look forward to helping with the next trip ✈️🌍

Valorada con 5 estrellas sobre 5

Rich (Rosie) was great

Rich (Rosie) was great, really patient as we kept adding questions! He was very quick at replying, really honest with advice and found us an amazing deal to New York. Can’t thank him enough 5/5!!

13 de mayo de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Mark this is lush, Thanks for your review Sir. :)

Valorada con 5 estrellas sobre 5

Richard was knowledgeable

Richard was knowledgeable, professional and thorough. He was patient with me (as I’m not a frequent traveller these days) and helped me through the entire booking journey. I would recommend Richard to anyone, and I will be. Thank you Richard. You’re a credit to the travel industry.

2 de mayo de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks Karen, really appreciate you taking the time to write that. You were an absolute pleasure to sort this for, and I’m glad it all felt straightforward from start to finish. Just give me a shout if you need anything else 👍
thanks lovely

Valorada con 5 estrellas sobre 5

I recommend Richard Rose!

Richard was very happy to answers questions and to ensure he understood my needs as a solo traveller before I booked my cruise which was very important to me.
He was very knowledgeable about the cruise line and the ship, having been on it himself, and about what I may like to consider in terms of additional benefits.
He has been there for me throughout the process, which has been very reassuring. Thank you!

27 de marzo de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Ah thanks Bev. very kind, and thanks for taking the time to wright me a review:)

Valorada con 5 estrellas sobre 5

Richard Rose has been so helpful in…

Richard Rose has been so helpful in finding flights for our holiday and has kept me informed on everything .i needed. Thank you Richard.

4 de abril de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Ah lush Gil. thanks for your Review glad we got you sorted again. :)

Valorada con 5 estrellas sobre 5

Booking made easy with Richard at Hays Travel

Dealt with Richard who made our first Hays Travel booking experience very easy. He was so helpful and managed to get us a bargain extended weekend to Porto - can’t wait to go in May 😍 thanks Richard you’re a 🌟

27 de febrero de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks for talking the time to do me a lush review:)

Valorada con 5 estrellas sobre 5

Very friendly

Very friendly, quick replies to my messages.

28 de febrero de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks For your Review Kevin Makes all the difference :)

Valorada con 5 estrellas sobre 5

It was an absolute joy to book my holiday with Richard

It was an absolute joy to book my flights for my travel companions & Myself with Richard.
Richard looked at multiple airports & airlines for us to try & find us the most convenient airport with the most competitive price.
Hayes travel will only allow us to book flights in transit if there is enough time left to get from one aircraft to another.
Richard made the experience a pleasure & I had no stress of trying to put this package together, Richard included hand luggage & hold luggage each letting me know the weight of each allowed & the sizes allowed on board. I would book my next holiday with Richard & tell all my friends & Family to use him outstanding customer service.

9 de febrero de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thank you for taking the time to leave such kind words.

I’m glad I could help find the right flights and make the whole process stress free.

I appreciate the recommendation and look forward to helping again in the future. :) Rich

Valorada con 5 estrellas sobre 5

Rich was amazing

Rich was amazing, made the process do easy. Answered all questions and gave a great deal

6 de enero de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Very Kind, Thanks very much for your comment

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