Hays Travel - Richard Rose Opiniones 

44
TrustScore: 5 sobre 5

4,8

Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH Sunderland, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From first contact with Rich, the whole booking process was simple and clear. Rich listened to what we wanted and found us a perfect hotel with the best deal, and even chucked in free airport park... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rich listened to what I was looking for and gave us alternatives that he thought would fit our criteria, with great deals. We ended up booking a hotel on an island that we hadn't even contemplated. He... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We haven’t been on our holiday yet, but we already felt compelled to share how fantastic Rich has been throughout the entire booking process. From the very beginning, he made everything incredibly e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is our second cruise, but first with P&O. Rich was very accommodating to answering specific questions to help us understand the P&O product and how this differed to other cruise companies. His re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH, Sunderland, England, Reino Unido

  • 01278588603

4,8

Excelente

TrustScore: 5 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(44)

119.160 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Rich was amazing

Rich was amazing, made the process do easy. Answered all questions and gave a great deal

6 de enero de 2026
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Very Kind, Thanks very much for your comment

Valorada con 5 estrellas sobre 5

Richard is absolutely brilliant…

Richard is absolutely brilliant…. I had a bit of a long wish list & Richard got everything spot on…!

19 de diciembre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

We got there for sure. :) thanks for taking the time to write a review for me, Gina:)

Valorada con 5 estrellas sobre 5

We haven’t been on our holiday yet

We haven’t been on our holiday yet, but we already felt compelled to share how fantastic Rich has been throughout the entire booking process. From the very beginning, he made everything incredibly easy and stress-free, especially with this being our wedding trip.
Rich took the time to understand exactly what we were looking for and guided us through every option with patience and genuine care. He was quick to answer any questions, kept us updated at every step, and made sure we felt confident and excited about our plans.
Planning such an important trip could have been overwhelming, but Rich made it enjoyable and seamless. We’re already so impressed, and we can’t wait for the holiday he helped us put together. Highly recommended!

6 de noviembre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Hi Sophie, This is lush, thanks for taking your time to wright me an amazing review. Very Kind. Thanks. Rich :)

Valorada con 5 estrellas sobre 5

Richard has gone above and beyond to…

Richard has gone above and beyond to help with our daughter’s wedding celebration.

25 de octubre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thank you so much for your kind words 😊
It’s been a real pleasure helping with your daughter’s wedding plans — I’m so glad to be a part of such a special celebration. The wait now begins :)

Valorada con 5 estrellas sobre 5

Richard made it all so easy and went…

Richard made it all so easy and went above and beyond to get all of our wedding party the best possible price whilst making sure we all got what we wanted. Top notch travel agent. ✈️

25 de octubre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thank you so much, Kandy! 😊
I really appreciate you always coming back and booking through me, it means a lot. I’m so glad everything came together perfectly for you and the wedding group.

Valorada con 5 estrellas sobre 5

Richard made the whole experience so…

Richard made the whole experience so easy. I sent over the destination we wanted and the dates he did the rest. We had previously looked ourselves but Richard came back with the same trip we looked at but a cheaper price. He listened to everything we wanted and did a fantastic job securing us the perfect trip. Would highly recommend😊

24 de octubre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks so much, Carly! 😊
I’m really pleased you found the whole process smooth and stress-free. I really appreciate the recommendation!

Valorada con 5 estrellas sobre 5

I feel like I probably drove Richard a…

I feel like I probably drove Richard a little mental trying to pick my perfect destination and wedding package, but he was so helpful and didn’t act like anything was too much hassle and I definitely feel like he has found the perfect place for us really appreciate it thank you

18 de octubre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks so much for your lovely review. It honestly wasn’t any trouble — it’s was so important to get it just right, and I’m really glad we found the perfect place for you both. Wishing you an amazing wedding Thanks Claire:)

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, Richard was brilliant from.start to finish. I asked so many questions and nothing was a problem for him. So friendly. Will definetly book with him again for future holidays and recommend him to friends and family too. Huge thank you for going above and beyond.

9 de octubre de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks very much for your kind words jade, glad we got everything sorted for you come back and see me anytime:)

Valorada con 5 estrellas sobre 5

Simple and Stress Free

Amazing help throughout the whole process would 100% Recommend. Richard does everything for you 😊 Simple and stress free

29 de agosto de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks for coming back for booking number 2 Claire :)). Fully appreciated

Valorada con 5 estrellas sobre 5

Richard was fantastic

Richard was fantastic. Great experience 👍 5*

28 de agosto de 2025
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Respuesta de Hays Travel - Richard Rose

Thanks very much for your review :). hope you have a lush time

Valorada con 5 estrellas sobre 5

Responsive and easy to book

This is our second cruise, but first with P&O. Rich was very accommodating to answering specific questions to help us understand the P&O product and how this differed to other cruise companies. His replies were timely, the quotes were clear and we managed to book within 24 hours from initial request. Thank you for a great booking service and can’t wait for the cruise!

13 de agosto de 2025
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Afternoon James

Thanks for your review and for booking your first P&O cruise with me. I’m glad I could answer your questions and get everything sorted quickly.

Have a great trip —Cant wait to hear how it goes, not long to go.:)
Rich

Valorada con 5 estrellas sobre 5

Richard the best travel agent

Asking Richard to please find me and 2 friends a holiday in Benidorm a quieter part. He not only found us the best hotel we have ever stayed at for the 3 of us. He emailed me tickets for plane, transfers, and hotel and even boarding passes. Also offered to print them out if I didn't have a printer. I even messaged him while we were away with a question and he promptly responded. I would highly recommend Richard as he took the stress out of everything from finding a holiday to getting us over to our fantastic holiday. So much so that I have booked another holiday with my daughter and grandsons. I will definitely be booking more holidays with him as it saves me trawling the internet getting stressed and I know he will listen to what I want out of a holiday and what my budget is. Also he is there if I have any questions or problems.

7 de mayo de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

I love this thanks very much

Valorada con 5 estrellas sobre 5

I have booked a couple of holidays…

I have booked a couple of holidays through Richard now, absolutely outstanding communication, nothing is to much trouble, he makes sure if you have a connecting flight, their is enough time for you to transfer without the stress of rushing through the airport, he found me some amazing deals & as he was cabin crew before he has traveled around the globe so has some great recommendations, he is happy to book car hire, transfers so taking all the stress away, he is abta protected for peace of mind, their is no pressure to book anything, he leaves it up to you with no calls harassing you to book. I mentioned that I was thinking about a cruise holiday & he said he had taken a cruise so could explain what happens on board & the excursion's you can take. I had to change my dates of travel & Richard instantly reassured me & managed to change everything for me without hesitation. I will use Richard for all of my holidays now as so friendly on the telephone & helpful.

7 de abril de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Hi Darren, thanks for taking the time to right so much detail. Thanks very much :)

Valorada con 5 estrellas sobre 5

Recently booked a package holiday with…

Recently booked a package holiday with rich, for my family and some friends. It was a big job, as a group finding something perfect for us all and something that we could all agree on!
Rich helped take that stress away, put everything together for us, had all the info at hand whenever we had questions, As a group of 6 we wanted to get it right. We had many question/queries, and nothing was too much for Rich. It felt calm, and relaxed. No stress throughout.
Absolutely brilliant service, he even managed to find us cheaper than we could find anywhere! So we actually made a substantial saving through booking through Rich!
All in all a great experience from start to finish! Will be booking all future holidays with him!

2 de junio de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Very Kind. glad we got there in the end :). Enjoy all

Valorada con 5 estrellas sobre 5

Worry free travel experience.

Rich booked our hotel stay in Ibiza last month and made a simple through line for us out of the myriad of tasks necessary to travel abroad. His knowledge and experience meant I had nothing to worry about and every process was efficiently completed in preparation for departure. He undercut the price we expected while taking on board all of our requests and exceeding requirements. I had no reservations about recommending Rich to my friends and will be taking the opportunity to use his services later this year.

9 de mayo de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Thanks very much for writing such a fab review:)

Valorada con 5 estrellas sobre 5

Cruise booking

Rich had booked us a cruise, he listened to exactly what i wanted and went to work finding the perfect destinations, length of time away and the most incredible cruise liner.
Rich came in vastly under budget for what I was expecting to pay and even offered suggestions for entertainment and dining experience.
Rich is dedicated to finding you the perfect break away, sending you all the information you may need for making decisions and takes away the stress of looking. Highly recommend 5⭐️
Thank you.

7 de junio de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

Very Kind Lucas , thanks for your kind words:)

Valorada con 5 estrellas sobre 5

A* booking agent

I have booked a few trips with rich, including a cruise and a hotel booking for a night away. Very professional, knowledgeable and prompt. Took all the stress away from finding what I wanted and giving me all info I wanted before I booked. 100% will book all my trips with him in the future

5 de marzo de 2025
Opinión espontánea
Logotipo de Hays Travel - Richard Rose

Respuesta de Hays Travel - Richard Rose

The first on the reviews, Thanks Laura :)

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