Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Ver más
Localización
Cambiar localizaciónHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Ver más
La empresa ha respondido
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Ver más
La empresa ha respondido
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Reino Unido
- 03330339985
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Michaela was so helpful
Michaela was so helpful. Was able to answer all my questions with ease.

Respuesta de Hays Travel - Specialist Cruise Centre
Great service, really knowledgeable agent
Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

Respuesta de Hays Travel - Specialist Cruise Centre
Attention to detail everything covered…
Attention to detail everything covered for our up coming cruise

Respuesta de Hays Travel - Specialist Cruise Centre
First class service
Excellent and efficient service from Tim who has very extensive knowledge of the cruise industry and goes out of his way to help his clients. Would highly recommend.

Respuesta de Hays Travel - Specialist Cruise Centre
The more i use Hays the more…
The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking. I look forward to chatting with her as or Cruise gets nearer.

Respuesta de Hays Travel - Specialist Cruise Centre
Fantastic customer service!
Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all details of booking fully. I had spoken to other travel agents as well and the customers service made me definitely want to book through Haystravel.
Thank you so much Lynda!

Respuesta de Hays Travel - Specialist Cruise Centre
Shelley always helps me to research and…
Shelley always helps me to research and find the booking I need. She provides the info accurately and promptly and we agree a deal quickly.
Always a good job.

Respuesta de Hays Travel - Specialist Cruise Centre
When I booked I didn't know that the…
When I booked I didn't know that the cabin was small and my friends husband is disabled. I rang up and I spoke to Carol. It took her three hours to find me the right cabin for us all. Excellent service in my opinion.

Respuesta de Hays Travel - Specialist Cruise Centre
Excellent Service from Hays Travel
I’d like to say a huge thank you to Hays Travel, and especially Andrea Barker, for the excellent service I received.
After experiencing some issues trying to complete my booking online, I contacted Andrea for assistance. She was incredibly helpful, friendly and professional throughout, taking the time to sort everything out for me over the phone and making the whole process completely hassle-free.
Andrea even managed to secure me a little extra discount, which was a fantastic bonus! She also made arranging the payment for our cruise straightforward and easy.
It’s refreshing to receive such great customer service, and Andrea is a real credit to Hays Travel. I wouldn’t hesitate to recommend Hays Travel and Andrea Barker to anyone looking to book a holiday or cruise.
Thank you again, Andrea, for making the whole experience so easy! 👏🌟

Respuesta de Hays Travel - Specialist Cruise Centre
Chelsea was fantastic dealing with late…
Chelsea was fantastic dealing with late booking efficient, amenable, knowledgeable,great service will book with hays again thank you

Respuesta de Hays Travel - Specialist Cruise Centre
Professional staff
A very speedy initial response and although TUI were stating that there were no cabins available, Jack was able to find one and now I’m off on another cruise.

Respuesta de Hays Travel - Specialist Cruise Centre
What great service
What great service, really helpful and friendly.
Also my cruise booking was cheaper than other travel agents.

Respuesta de Hays Travel - Specialist Cruise Centre
Excellent service from start to finish
Excellent service from start to finish. Recommended my friend too who also experienced a professional service from Rachael. She was very helpful as we were new to cruising.

Respuesta de Hays Travel - Specialist Cruise Centre

Respuesta de Hays Travel - Specialist Cruise Centre
A very pleasant and helpful rep
A very pleasant and helpful rep. Hays are lucky to have such lovely staff

Respuesta de Hays Travel - Specialist Cruise Centre
The travel agent I was blessed to deal…
The travel agent I was blessed to deal with (Tim) was absolut gem . Not only he was funny and with fantastic knowledge, he was extremely helpful.
He's a credit to the company

Respuesta de Hays Travel - Specialist Cruise Centre
Very impressed
Our first time using Hays via a friend. Very impressed with the service (cheaper than our usual agent for the same cabin!) and with Tim patiently negotiating phone calls between us and our friends who started the booking.

Respuesta de Hays Travel - Specialist Cruise Centre
My son in law booked for my husband and…
My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

Respuesta de Hays Travel - Specialist Cruise Centre
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







