Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... Ver más
I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
25 Vine Place, SR1 3NA, Sunderland, Reino Unido
- 0191 5677711
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service nothing too much trouble
Great service nothing too much trouble, Ruby was patient and had great listening skills to achieve our requests.

Respuesta de Hays Travel - Sunderland Vine Place

Respuesta de Hays Travel - Sunderland Vine Place
Ruby always goes out her way to help…
Ruby always goes out her way to help and support your chosen hoilday making sure you are happy with what you are getting in a package hoilday

Respuesta de Hays Travel - Sunderland Vine Place
We booked our holiday to Turkey with…
We booked our holiday to Turkey with Ruby she was very friendly, well organised efficient and thorough she explained everything in great detail. What more can I say Thanks Ruby

Respuesta de Hays Travel - Sunderland Vine Place
Honest opinions about the holiday …
Honest opinions about the holiday staff are very professional

Respuesta de Hays Travel - Sunderland Vine Place
Friendly staff
Friendly staff. Go above and beyond to get holiday right for you. Great customer service. Was dealt with by Rachel. Spot on.
Always great customer service.
Always great customer service.
Staff are happy to ensure every need is met.
Wouldn't go anywhere else.

Respuesta de Hays Travel - Sunderland Vine Place
So professional
So professional. Polite easy to work with helpful through out the booking.I don't go anywhere else why should I when they make it easy to work with .carry on the good work

Respuesta de Hays Travel - Sunderland Vine Place
Flawless, friendly, easy and not rushed.
After a few bad experiences with another travel agent, we came back to yourselves, we were not rushed, very pleasant and friendly staff, nothing a hassle, great experience and we will be returning for every one booked in the future. Thank you. Flawless.

Respuesta de Hays Travel - Sunderland Vine Place

Respuesta de Hays Travel - Sunderland Vine Place
Madison found us a nice 4 night trip…
Maddison found us a nice 4 night trip away in Amsterdam. She explained the benefits of having the Hays app, which I now have.

Respuesta de Hays Travel - Sunderland Vine Place
Another amazing experience
Once again, our whole experience with Hays has been amazing. Chloe was a massive help and made a recommendation for a place to go which sounded too good to miss! Can't wait for this and our next adventures with Hays

Respuesta de Hays Travel - Sunderland Vine Place
Great service
Great service, shout out to Mel for booking our 2 holidays and answering all of my questions. Very friendly, knowledgeable and approachable. Love their pricing, would highly recommend.

Respuesta de Hays Travel - Sunderland Vine Place
Ruby was helpful and talked me through…
Ruby was helpful and talked me through finding travel insurance for my daughter

Respuesta de Hays Travel - Sunderland Vine Place
When I rang to compare prices Melanie…
When I rang to compare prices Melanie could not have been more helpful to get my holiday over the line
Every time I go into hays travel to…find a holiday it’s great
Every time I go into hays travel to book a holiday the manager Rachel and all the staff are absolutely great, always give 100%. Of their time with you in finding your perfect holiday.

Respuesta de Hays Travel - Sunderland Vine Place
Hays Vine Place
Staff have great knowledge, always very helpful and always greet you will a smile and give good discounts
Great As always 😁
As always, everyone is so friendly, helpful to customers and each other, and I genuinely feel as if they are interested as to where you have chosen to go.. Give you ideas for future trips.

Respuesta de Hays Travel - Sunderland Vine Place
Staff ( Chloe) were very helpful and…
Staff ( Chloe) were very helpful and efficient in booking our cruise.They took time to go through all aspects of the booking process of decks/ cabins etc enabling a better choice of requirements.

Respuesta de Hays Travel - Sunderland Vine Place
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







