Hays Travel - Sutton Opiniones 

457
TrustScore: 5 sobre 5

4,9

182 High Street, SM1 1NL Sutton, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 182 High Street, SM1 1NL, Sutton, England, Reino Unido

  • 02039255869

4,9

Excelente

TrustScore: 5 sobre 5

457 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(457)

122.060 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Mandy did a fab job on the Computer

Mandy did a fab job on the Computer , in getting up the Cruise we wanted, & giving us all the info we needed.
our 2nd time with Hays Travel in Sutton
Thank You .

15 de julio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your booking and for your kind review :)

Valorada con 5 estrellas sobre 5

Luke was very helpful

Luke was very helpful, and listened to what we wanted and found us exactly what we wanted.

15 de julio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your lovely review and for booking with us - Luke

Valorada con 5 estrellas sobre 5

Booking a holiday in 2028

Able to book a holiday in 2028 easily. We were made to feel welcome, Many thanks

14 de julio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your kind review and for booking with us. :)

Valorada con 5 estrellas sobre 5

Always a good service

I been planning a trip to Prague as part of my bucket list.i was helped in finding a good affordable break with transfers to the hotel the staff have always been polite friendly and helpful.

8 de julio de 2026
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Respuesta de Hays Travel - Sutton

Thank you so much for your lovely review :) We hope you have a lovely holiday - Holly

Valorada con 5 estrellas sobre 5

It was an amazing experience and the…

It was an amazing experience and the holiday agent helped find us our ideal holiday nothing was to much trouble she happily looked at various hotels and areas to ensure it was exactly what we were hoping for.
We will definitely use her services again in the future

28 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you so much for your kind review and for booking your holiday with us. Holly :)

Valorada con 5 estrellas sobre 5

2nd holiday I have booked with Hays…

2nd holiday I have booked with Hays Sutton this year . The staff are so helpful and friendly. Dean was a star helping me with tech stuff like downloading the app for an OAP couldn’t praise them enough

2 de julio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your lovely review and for booking with us - Holly & Dean :)

Valorada con 2 estrellas sobre 5

Every thing was fine until I went to…

Every thing was fine until I went to exchange my Canadian dollars when I spoke to the assistant manager at Sutton he told me the exchange rate I would get would be 1.76 can. which i agreed took him at his word but when I returned I found I had been given a rate of 1.67 can and had paid £3.95 for the honour .I feel the ass.manager lied to me I was also not informed the maximum I could exchange was 500 can .I await you response.

3 de febrero de 2026
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Respuesta de Hays Travel - Sutton

Dear Customer,

We are sincerely sorry to learn that you were dissatisfied with the currency sale rate in store. This is not the level of service or experience we aim to provide to our customers.

Following our recent discussion, I would like to confirm that we will arrange a refund of the difference. Please accept our sincere apologies for any misunderstanding or inconvenience this may have caused.
Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Mandy, (Branch Manager)

Valorada con 5 estrellas sobre 5

Natasha book my holiday

Natasha book my holiday, she went through everything with me in detail all explained clearly. Well knowledged about holiday
Happy

22 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your booking and for your kind review.

Valorada con 5 estrellas sobre 5

She was very helpful

She was very helpful

20 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your booking and for your kind review.

Valorada con 5 estrellas sobre 5

Cruise Booking

Natasha at your Sutton branch made it such a pleasant experience. She couldn't have been more helpful if she tried. She took us through every option available and discussed insurance, excursions, accommodation before cruise too.

Thank you we will be back again!

19 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your booking and for your kind review.

Valorada con 5 estrellas sobre 5

The representative was extremely polite…

The representative was extremely polite , helpful and honest - she made booking a last minute holiday for my sister and seem like a pleasure

11 de junio de 2026
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Respuesta de Hays Travel - Sutton

Hi Gloria, thank you for the lovely review - i hope you had a lovely time away !! - Caitlin

Valorada con 5 estrellas sobre 5

Mandy was brilliant

Mandy was brilliant, trying every option when our choice was unavailable.

6 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you for your booking and for your lovely review- Mandy :)

Valorada con 5 estrellas sobre 5

This lady Caitlin in the Sutton store…

This lady Caitlin in the Sutton store was 100% on the ball , she was with me for about an hour and was very professional and clean speaking and got me the best hoilday, I will definitely be back there again to book a another trip when I come back from this one in July .You should be proud to have a great person working for your company

4 de junio de 2026
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Respuesta de Hays Travel - Sutton

Hi Kim, Thank you so much for your lovely review - I will see you soon - Caitlin

Valorada con 5 estrellas sobre 5

I could not physically get to the…

I could not physically get to the office so dealt with Hays Travel via phone only and found the experience efficient and without stress - they eliminated my concern about not being able to sit across from an agent and am very grateful for their help and understanding and acting upon my requests efficiently.

3 de junio de 2026
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Respuesta de Hays Travel - Sutton

Thank you so much for your lovely review and for booking with us. Karen :)

Valorada con 5 estrellas sobre 5

Very happy

Having explained what I was looking for Luke went online to see what he could find. There were 2 options I liked and he was happy to flick from one to the other whilst also looking at other options.
My c/c wasn't accepted due to restrictions I'd forgotten to change but he was quite happy for me to take the time to amend my c/c restrictions and pay in full ( which was what I wanted to do).

1 de junio de 2026
Logotipo de Hays Travel - Sutton

Respuesta de Hays Travel - Sutton

Thank you so much for your lovely review and for booking with us. Luke :)

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