Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... Ver más
La empresa ha respondido
As always, Bobbie was a great ambassador for the Wallsend branch.Friendly staff and a warm welcome. Always go there as they know their stuff..
La empresa ha respondido
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
1 Segedunum Way, NE28 8JN, Wallsend, Reino Unido
- 0191 2632704
4,9
Excelente
1 mil opiniones
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Staff extremely friendly and courteous.
Staff extremely friendly and courteous.
Very knowledgeable.
25 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate you taking the time to share your experience. We're so happy to hear our staff were friendly, courteous, and knowledgeable.
wallsend, Hays Travel
Bobbi was very informative
Bobbi was very informative, friendly and helpful. We have never cruised before and she provided us with a lot of useful information.
25 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We're happy to hear that our Assistant manger Bobbi was so helpful and informative as you planned your first cruise. Thank you for sharing your positive experience!
wallsend, Hays Travel - Bobbi
The staff were very welcome when you…
The staff were very welcome when you walked into the door
15 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your kind review, I hope you all have great time away- James
Great service found me the best deal…
Great service found me the best deal well done Aaliyah very pleasant young lady
21 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your review , we are thrilled to hear you were pleased with our service , we hope to help you again soon :)
The girl found us a good deal she was…
The girl found us a good deal she was very helpful
13 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you very much for your review, I hope you have a great time in Tunisia. Fae
Very helpful and informative all…
Very helpful and informative all questions answered and g8 result was achieved
11 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We're happy to hear that our team was helpful and informative, answering all your questions and achieving a great result for you.
wallsend, Hays Travel
Staff super friendly and helpful
Staff super friendly and helpful, every one of them go out of their way to make you feel welcome. Never go anywhere else but Hays Wallsend.
17 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate you choosing us! It's wonderful to hear that our team makes you feel so welcome; we always aim to provide friendly and helpful service.
Thanks Fae :)
Pleasant staff who are very helpful
Pleasant staff who are very helpful. We knew where we wanted to go and also the accommodation we wanted to stay at so booking was very quick and easy.
7 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate you taking the time to leave us a review! We're so happy to hear that our team was helpful and your booking process was quick and easy.
wallsend, Hays Travel
I was happy with my experience in Hays…thanks to the good service I received.
I was happy with my experience in Hays Travel. The booking process was prompt and the assistant was very helpful
13 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your kind review, we hope you have a fantastic time away. Fae
It was all down to James
It was all down to James we booked two holidays with him in less than a week his knowledge was amazing, he made us feel very welcome and didn’t rush us he also got us to check on the time of the parking he also helped my mam with a Holiday just before us at our request, he was very well presented in my view he should be sent to some of your other branches and train the staff ther
12 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Hi Garry and Jane, thank you so much for your review I really appreciate it. I hope you both have a great time away. James
Joanna the Hays representative was…
Joanna the Hays representative was perfect, attentive, and realiable.
9 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you very much for your review! I am so please we managed to get you a holiday that departs very soon. You'll be in the lounge before you know it after taking advantage of your fast track freebie :) - Joanna
Fabulous service as always from the…
Fabulous service as always from the lovely staff in your wallsend office
1 de febrero de 2026
Respuesta de Hays Travel - Wallsend
We are so happy to hear you consistently receive fabulous service from our lovely staff. Thank you for your continued feedback!
Hays Travel - Bobbi x
Very helpful staff
7 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for yur lovely review , we greatly appreciate it -Team Wallsend :)
Respuesta de Hays Travel - Wallsend
We appreciate you taking the time to share your experience, and we're so glad we could be of assistance to you!
Hays Travel - Bobbi :)
Staff are always helpful
The staff are always so helpful and friendly and always try to price match if possible.I wouldn't go anywhere else.
4 de febrero de 2026
Respuesta de Hays Travel - Wallsend
MR BRIAN MILLS,
We appreciate your kind words and are so glad that our team's helpfulness and dedication to finding the best prices resonate with you. Thanks for your loyalty!
Hays Travel
My wife & I called in to book a hotel…
My wife & I called in to book a hotel in a resort we'd been to previously,got everything we wanted, resort, hotel & great flight times .Joanna got us sorted.
29 de enero de 2026
Respuesta de Hays Travel - Wallsend
John,
We're happy to hear that you got everything you wanted, including the resort, hotel, and great flight times. Thank you for your positive feedback.
Hays Travel
Hays Wallsend are simply the best
Already decided on holiday prior to visit but the staff were very welcoming on arrival and immediately offered to help - served by James who was very knowledgable and made additional checks to make sure our booking was everything we were after. Whole experience made very easy. Previously used Hays travel at Wallsend as during the pandemic even though friends were having difficulties with previous bookings through other travel companies, Hays made all the necessary changes to our booking even offering a refund when the restrictions continued. Will always book through this firm due to the honest and friendly staff.
27 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your review, it was lovely to meet you and I hope you both have a fantastic time away. James
Bobbi was just so helpful and really…
Bobbi was just so helpful and really lovely - thank you!! ☺️
3 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thanks so much for your feedback. We are so happy that we managed to get you sorted for your holiday to Turkey - We will see you when your tickets come in :) Team Wallsend
Respuesta de Hays Travel - Wallsend
Lisa,
We appreciate you taking the time to share your positive experience with our team; we are so glad to hear they were helpful and friendly.
Hays Travel - Matthew
The service was second to none and the…
The service was second to none and the young lady was very professional and efficient. She was very friendly and helpful.
1 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Mrs Rawnsley,
We appreciate you sharing your experience. We're so happy to hear that you found our team member Bobbi professional, efficient, friendly, and helpful.
Hays Travel - Bobbi
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