Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
La empresa ha respondido
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Consulta las opiniones de los clientes
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... Ver más
La empresa ha respondido
As always, Bobbie was a great ambassador for the Wallsend branch.Friendly staff and a warm welcome. Always go there as they know their stuff..
La empresa ha respondido
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
1 Segedunum Way, NE28 8JN, Wallsend, Reino Unido
- 0191 2632704
4,9
Excelente
1 mil opiniones
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Respuesta de Hays Travel - Wallsend
Thank you so much for your 5 star review . I really appreciate it . I am so glad we managed to get you all sorted for your holiday. Thank you -Fae
James did not leave anything out when…
James did not leave anything out when finding us a holiday. So great customer service. Never had any complaints about Wallsend branch been going there for well over 10 years
1 de febrero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your review, So pleased we got you sorted, I hope you have a great time in Spain. Kind Regards James
Booking was no problem as per
Booking was no problem as per
Good advisor with lots of knowledge
29 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your kind review. I hope you have an amazing time away. Matthew
The agent was very sociable
The agent was very sociable, efficient and explained the booking process clearly and concisely going over any questions we raised until we were satisfied we fully understood. Altogether a hassle free experience.
25 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your lovely review , i greatly appreciate it . I am thrilled i was able to get you all sorted andbi hope you have a wonderful trip away :) - Fae
Mathew at Wallsend branch was easy to…
Mathew at Wallsend branch was easy to deal with and professional
30 de enero de 2026
Respuesta de Hays Travel - Wallsend
Mr Mcgreevy,
We appreciate you sharing your positive experience. We are so glad that you found our team member helpful and professional.
Hays Travel - Matthew
James and staff are the best.
James the manager dealt with us this year and what a very pleasant and informative gentleman he is but then again we have never had a bad experience at this travel agents no matter which member of staff have seen to us !
Sara the American Geordie ! we are told is on the sick with a shoulder problem ( we wish her a speedy recovery ) otherwise we would of went to her but we certainly where not let down by James !
Another member of staff even brought me a cup of coffee ! what a pleasant touch !
All in all we don't think any of the staff at the Wallsend Office would let us down that is why we keep going back to them ! Well done to all !
28 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your kind review, we hope you have an amazing time away and will let Sara know you are asking after her. Kind Regards James
Morgan was Really helpful and…
Morgan was Really helpful and informative, and straight forward she also advised me on transfers and advised to get in touch with any of their queries before the trip.
29 de enero de 2026
Respuesta de Hays Travel - Wallsend
Hello Yoku,
Thank you so much for your very kind review :)
I really appreciate the positive feedback.
I hope you are excited for your first trip away together !
Once again anything at all you need big or small don't hesitate to get in touch :)
-Morgan
Very patient
Mathew was very patient with us as we were chopping & changing hotels/flights to get best deal.
We even left to go for a coffee to think it over & returned later for Matthew to complete our holiday.
Very pleasant young man.
27 de enero de 2026
Respuesta de Hays Travel - Wallsend
Hello there,
Thank you so much for this kind review. I really do appreciate this feedback and it benefits me massively.
I am glad I was able to assist in getting yous sorted for your holiday and can't wait to hear all about how yous get on.
Hope you have an amazing trip.
Matthew :)
We always book with Hays Travel because…
We always book with Hays Travel because of the professional attitude , attention to detail and friendliness of the agents
A special shout out to Joanna who is friendly and very helpful .
25 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your lovely review , we are thrilled to hear you are happy with joannas service and we hope to help you again soon :) -Team Wallsend
Customer service
The service is second to none All staff are very helpful and take time to ensure the customer gets a friendly service
17 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your review, I really appreciate it. I hope you have an amazing time away. Bobbi
Very helpful and approachable sorted a…
Very helpful and approachable sorted a direct debit payment out on a previous booked holiday and then booked another holiday
24 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your amazing review , it was a pleasure to get you all sorted and i hope you have a wonderful time ! Thank you -Fae
Excellent people
14 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you for your review, I really appreciate it. I hope you have a great time away. Fae
Morgan who booked the holiday for me…was excellent very helpfull
Morgan who booked the holiday for me was very helpfull and pleasant and went above and beyond to help me. Very satisfied. EXCELLENT
20 de enero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful and pleasant.
Hays Travel, Morgan
Skiathos holiday
Joanne was really pleasant and very helpful she never gave up the task of finding us a holiday brilliant service
19 de enero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful in finding your holiday.
Hays Travel
The young lady was very helpful she…
The young lady was very helpful she helped me get the best deal very happy with my experience
11 de enero de 2026
Respuesta de Hays Travel - Wallsend
We are happy that you had a positive experience and that we could find the best deal for you. We hope you have a wonderful holiday!
Thanks Bobbi
Happy customer
Staff were lovely, straight to the point, not pushing me to buy extras.
14 de enero de 2026
Respuesta de Hays Travel - Wallsend
We appreciate your kind words! We're so glad our staff were helpful and that you felt no pressure to purchase extras. Thanks Bobbi x
Staff are always very helpful and…
Staff are always very helpful and listen to what we want. They sometimes offer extra help
10 de enero de 2026
Respuesta de Hays Travel - Wallsend
We are thrilled to hear you are happy with our service . Thank you for your 5 star review . We hope we can help you again soon :) -Team Wallsend
Respuesta de Hays Travel - Wallsend
We appreciate your wonderful feedback and are so glad that you had such a positive and efficient experience with our team. Thanks Bobbi :)
Respuesta de Hays Travel - Wallsend
We are so happy to hear you received first class service; we appreciate you taking the time to leave us this fantastic feedback.
I was welcomed by friendly staff
I was welcomed by friendly staff. Nothing was too much trouble, I wasn’t sure of the area I wanted to go on holiday, the staff were helpful with reviews, hotels, areas of interest, local amenities, predicted forecasts etc. I had all my questioned answered perfectly. I was seen to by Matthew who was amazing, also Morgan who was amazing too. I booked 2 weeks in Tenerife on my visit. Thank you to your amazing staff
9 de enero de 2026
Respuesta de Hays Travel - Wallsend
Thank you so much for your 5 star review , we are thrilled to head you were pleased witht he service and that you have managed to book up for tenerife . We hope we can help you again soon . Thank you
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