Hays Travel - Warrington Birchwood Opiniones 

1137
TrustScore: 5 sobre 5

5,0

9 Dewhurst Road, WA3 7PG Warrington, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... Ver más

Valorada con 5 estrellas sobre 5

Always book with hays we were in the shop for at least an hour and Joe was so patient and helpful, he sorted everything for us and answered any questions we had,

Valorada con 5 estrellas sobre 5

The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... Ver más

Valorada con 5 estrellas sobre 5

Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... Ver más


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 9 Dewhurst Road, WA3 7PG, Warrington, Reino Unido

  • 01925399552

5,0

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
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1 estrella

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5,0

Todas las opiniones

(1137)

121.995 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Joe was so patient.
Even though we kept changing our minds about location. Hays travel birchwood. Parking is easy and no worry about time. So take as long as it takes.

28 de junio de 2026
Valorada con 5 estrellas sobre 5

Good better than good!!

Good better than good!!! Extremely helpful staff taking all the stress of booking our holiday. Have booked with Hays Travel many times and always receive the same quality service.

24 de junio de 2026
Valorada con 5 estrellas sobre 5

We were very disappointed with the…staff and service

We were very disappointed with the reception we received when going into the store , The shop was empty when we walked in with 2 travel agents at there desks , they saw us coming into the store but tried to ignore us , I walked up to the girl that was at the back desk and said we wanted to book a holiday to jersey she didn’t acknowledge us until I said ‘do you want us to wait a minute ‘ still nothing so I said’would you like us to go somewhere else , she then acknowledged us and said she was on hold but tried to get the attention of the girl sat in front of her but she wasn’t bothered either ,we were ready to walk out when the girl at the back asked the other girl once again if she was busy she eventually said no but didn’t look very happy to serve us which made us feel very uncomfortable, as the booking progressed she seemed to soften up a bit and booked our holiday with no problems , the experience was quite upsetting as we have both have bad health and were so excited to finally book somewhere,so disappointing, could you please reply to let us know your thoughts on this ,

We have just received a lovely phone call from Hayes and had a good chat about the problems we had experienced, they couldn’t be more sorry , we have booked before with them and will be booking again but I might make an appointment next time

11 de junio de 2026
Logotipo de Hays Travel - Warrington Birchwood

Respuesta de Hays Travel - Warrington Birchwood

Hi Mrs Monks ,

Thank you for taking the time to share your feedback. We are incredibly disappointed to hear about your experience and in particular, how our service made you feel. This is certainly not the standard of service we expect from our team, and we sincerely apologise that we fell short on this occasion.
We would like the opportunity to discuss this directly with yourselves and will give you a call later today.
Thank you again for bringing this to our attention.
Kind regards,
Bev ( Assistant Manager )

Thank you so much for speaking with me earlier it is appreciated .
Have a great holiday and we will see you soon .
Best regards Bev

Valorada con 5 estrellas sobre 5

Natalie was fantastic

Natalie was fantastic , very helpful and provided alternative holidays as our first choice was sold out. Will always use Hayes’s for our holidays.

2 de junio de 2026
Logotipo de Hays Travel - Warrington Birchwood

Respuesta de Hays Travel - Warrington Birchwood

Thank you for your lovely comments, it is greatly appreciated

Valorada con 5 estrellas sobre 5

We would not book with any other travel…

We would not book with any other travel agent after the outstanding service we have enjoyed with Hayes Travel. Always friendly and they go out of their way to ensure our holiday is the best ever!
Special thanks to the two Dianne’s and not forgetting Beth.

24 de mayo de 2026

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