Hays Travel - York Opiniones 

909
TrustScore: 5 sobre 5

4,9

14 Low Ousegate, YO1 9QU York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... Ver más

Valorada con 5 estrellas sobre 5

The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... Ver más

Valorada con 5 estrellas sobre 5

On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

909 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(909)

118.436 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Going the extra mile

I had so many limitations to my planned trip to see the Aurora Bolearis, but Cara was very patient, helpful and really went the extra mile when I changed my destination due to lack of suitable flights. Great customer service!

26 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

All the Staff that work in the York…

All the Staff that work in the York City Centre branch are absolutely amazing, very Professional and very kind and helpful. Especially Molly, Cara, Sofia who helped me and my friends and found us what we needed.

We are very greatfull and happy to always book from there
Kind regards
Rita Barker and her friends.

6 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Thank You Ruby👏

Had a rough idea of what we wanted, popped into Hays Travel in York, and had the expertise of Ruby to help us decide. She was really friendly and so easy to talk to.Found us a fantastic hotel in Benalmadena at a good price, and we got some euros too.! Happy customers, Had a great time.Thank You Ruby.👏

30 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Good service

Cara was very friendly, helpful and professional on my two visits to the store. She explained why the flights I had originally selected were not possible and suggested others which I booked.it was all very quick and easy.

15 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

First class service

As ever, the service we get from the York Hays office is first class. All the staff are so friendly and helpful and they go the extra mile to make sure you get the right holiday for your needs.

9 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Always go to Hays for our holidays

Always go to Hays for our holidays. Rebecca goes above and beyond to get us the perfect holiday. Will never go anywhere else

2 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Helpful and informative

Helpful and informative! Didn't feel rushed or pressured in to booking there and then, even though we did 😊

2 de noviembre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Book with Hays, every time

We booked our next year's holiday with Cara (I think I got that right). We asked loads of questions, and got the answers we needed.She was very friendly, and efficient. We book with Hays every time. Very happy customers.

29 de octubre de 2025
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Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Our experience was excellent

Our experience was excellent. Sorted our holiday out efficiently. Stress free & so easy . Always use hays when we can the girls are so helpful

27 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

My TripIt was great because I had every…

It was great because I had every confidence in Ruby who had organised a trip the year before. Ruby is very courteous, efficient, reliable and approachable. She will always go the extra mile to help and make the experience a pleasant one. Excellent.

25 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 2 estrellas sobre 5

Disappointing experience

Sadly not a good experience despite the friendly efforts of the staff to be helpful. There were problems contacting Saga with internet and phone issues. Eventually directed to Titan to book which meant I lost Saga's insurance option. Final issue was my credit card wouldn't connect though was perfectly fine in later transactions elsewhere. I had to pay by bank transfer involving further complications to get permission. I was there for about an hour and a half. The following day I booked a second holiday directly with Saga which was efficiently completed in about 20 minutes. I had decided to visit the travel agent for the face-to-face experience but sadly so many problems.

25 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your feedback and I am sorry on the day you came into store we were experiencing internet issues unfortunately these things do happen from time to time and whilst we try everything in our power to manage the situation sometimes we do have times when its completely beyond our control. I do appreciate the feedback and am sorry you had to book direct with saga for the second trip. many thanks for taking the time to complete the survey. - Rebecca, Manager

Valorada con 5 estrellas sobre 5

I booked with a woman xalled Sophie …

I booked with a woman xalled Sophie and she was very kind and polite to us. She was very helpful with any questions we had and guided us though the process of payment. I would recommend hays travel in York because they are brilliant staff and happy to help.

26 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service from the staff in the York office especially Cara who sorted our holiday to Italy.

18 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

Valorada con 5 estrellas sobre 5

Montenegro

Excellent service, very helpful and pleasant...and went beyond to be helpful...

21 de octubre de 2025
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Respuesta de Hays Travel - York

Thank you for your great review :)

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