Head Nature Opiniones 21

I ordered something and gave two different delivery and billing addresses. Instead of delivering it to the delivery address they sent it to the billing address. What levels of incompetence are needed to make such a newbie mistake? Avoid if possible.

Ordered a nice little bong from their house brand, shipping was pretty fast, well packaged and nice products

The products are ok, but after multiple time asking for them to add our mobile number onto the pack - they still dont and our package always gets lost and we have to make calls and track it down which is very frustrating.

Bestellung war in gerade mal einem Tag da, und das in der Weihnachtszeit:))
Alles super engepackt gewesen, kann den Laden nur weiterempfehlen !

I received my order but one of the items was missing , when i told them about the issue and asked them to ship me the missing product they said they refuse to send the item to me because then they would have to pay 20 euro shipping !

(as if it was my fault the customer)

Shipping is quite fast and the customer service is on point.
All in all the best shop your stoner heart could want.

So I'm writing this review just because the customer service doesn't answer my emails for about 2 months now. Up until now I didn't have any problem with the company, you have helped me with a mistake I did when sending something back. Everything ok up until when its time for you guys to send me the money for the product that I sent back. Your costumer service said:

“Dear customer,
 
We have some happy news for you.

Today, the items from your return, which Ehle forwarded to us, arrived.

After correcting the invoice and deducting the agreed €14.80, you have a remaining credit of €95.22.

Please select something in our shop and inform us of the corresponding article numbers.

We will then manually create an order with these items and deduct your credit.

Best regards
--------------------------------------------------------
Kathrin *****
Customer Service
Head-Nature.com”

I think the email was clear and I was ok with that. When it's time for me to order something from the credit I had, they explained to me that I don't have any credit and was all sent to my account. I explained their error and if they could check with your bank because I already checked with mine and I didn't receive nothing. The answer was a print of a transfer notification that doesn't show if I received or not the money. I asked for a bank receipt so I could show to my bank, but after that no more answers, now I don't know if you think that I'm trying to cross somebody's leg but I just want my 90€ back like it was agreed with the emails.

Thank you,
Afonso Fernandes

Exzellenter, freundlicher Kundenservice 1+
Günstige, faire Preise +1
Problemlose Nachlieferung mit Geschenken als Entschuldigung 1+
Absolut zu empfehlen 1+

This is an excellent company. Service is top and I am happy with the products too. Extra good experience with communication and problem solving with extra gifts. I will stick with this e-shop in future. Thank you
P. S.

Exzellenter Service. Ein Glasteil wurde beim Versand beschädigt (passiert halt), es wurde mir ohne wenn und aber einfach ein neues zugeschickt.

Second time I order on this site and always accurate in shipping, excellent products at competitive prices. maybe shipping prices a bit high.

I ordered something and it came 1 week later. They had forgotten to put something in and I emailed them and they said they'd send me it straight away :)) very happy with everything I really recommend it. Will definitely be back again.

guter headshop (Y) hatte bei meiner bö leichte produktions fehler und mir wurde sofort ein rabatt gewährt, bong kam auch super schnell in 2 tagen an

Hatte Bedenken wegen negativen Bewertungen hier, aber die Lieferung hat nur 2 Tage gebraucht und das Angebot ist gut und relativ billig. Werde auf jedenfall wieder dort bestellen ;)

Brauchen eeeewwiiiig die sind zu unfähig!!

gode priser og godt utvalg.

Super satisfaite!
Commande passée mercredi soir en speed pour l'anniversaire d'un ami ... Dans l'idéal il me l'aurait fallu pour le samedi suivant, afin de l'offrir. A ma grande surprise le colis est arrivé samedi matin, soit 4 jours après la prise de commande ! PARFAIT, je peux donc l'offrir en temps voulu !
Super délais et emballage nickel ! Discret, bien protégé, commande conforme à la photo et la description.
Merci beaucoup & n'hésitez pas à commander chez Head Nature !

The delivery was a little late but other than that a great company,the products which are nothing short of amazing arrived all in perfect condition thanks to the great packaging, very helpful customer service team, great prices too, very happy with the order, so go on and treat yourself I did and am over the moon. :)

Produkter bestilt fra hjemmesiden bliver pakket super godt ind, og sendt med DHL. Super Super Lækkert altså!

Habe Ware am Donnerstag um 10:00 Uhr (Sofort Lieferbar) per Nachnahme bestellt. Am Freitag Abend war die Ware noch nicht verschickt. Seit dem versuch ich den Shop zu erreichen leider ohne erfolg. Wenn mann an der angegebenen Rufnummer anruft kommt sofort eine elektronische Ansage das mein Anruf keiner entgegen nehmen kann und ich später anrufen soll und das Gespräch wird beendet, so geht es die ganze Zeit, Ich habe auch zwei Mails an alle angegebenen Adressen gesendet aber bekam auch keine Antwort.
Wie schlimm muss das dann sein wenn man eine Reklamation hat und keinen erreicht, dass will ich nicht raus finden.
Finger Weg von dem Laden