They used to be decent as i have 2 previous purchases from them, but i'm pretty sure their company doesn't even exist anymore, and here's why: 1. Can't log into an existing account 2. Can't create a n... Ver más
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Consulta las opiniones de los clientes
J'ai commandé deux cosplays qui sont arrivés rapidement et pour lesquels nous n'avons rien à dire, ils sont très bien fait. Mais lorsque DHL est venu livrer, on m'a réclamé 21 euros supplémentaires (m... Ver más
La empresa ha respondido
Honestly the worst customer service I've ever dealt with. No confirmation email. No email even knowing about my order for nearly three weeks unt I got a message from DHL saying its being delivered... Ver más
DO NOT believe their shipping times!! We wanted an item for Halloween and I paid for the expedited shipping which states we would get it 2-5 business days after they shipped it (it was an accessory so... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Hello Cosplay : Cosplay Costumes :Cosplay Wigs : - Cosplay Costumes Cosplay Wigs Movie & TV Cosplay School Uniform & Uniform Cosplay Cosplay Accessories Cosplay Shoes & Boots Kingdom Hearts Cosplay Bleach Cosplay Sailor Moon Cosplay T-Shirt Cosplay Props extra fee Cosplay Glasses Standard Wigs
Información de contacto
Estados Unidos
- www.hellocosplay.com
1,4
Muy malo
62 opiniones
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untrustworthy
I ordered two wigs from HelloCosplay. One was perfect, the other a good two inches shorter and the style slightly different. I looked on their website and found the slightly different one with a similar name( which BTW is labeled shorter). Acceptable mix up right? Most companies would either send out the correct product or atleast refund. Not HelloCosplay! After sending pictures, measurements, etc...I'm told I have the right wig, and I'm measuring wrong. Which is funny because the other wig I ordered measures fine, and I'm measuring the same way. I am also told they have a number system the follow, although there is no number on the wig or the invoice. After much back and forth, they offer me 15% off the wig I did not order. Which I cannot use. Why would anyone want 15% off something they did not order? Or I could pay to return the wig to China, which would cost about $20. Either way I'm stuck paying for their mistake. Completely unreasonable, I would never trust them with an order again
updated for HelloCosplay reply:
First off, I did not receive any refund from Hellocosplay. I had to file a complaint with Paypal which they refused to respond to. I had to wait for it to expire, then Paypal credited me the cost of the wig and the $5 extra I spent on shipping. Thank You Paypal!
Second, I ordered 2 wigs, measured them the same way. One measured correctly, the other did not. How do they check and check that through a photo? Both wigs were in unmarked bags, invoice said "wig". That's it! What were they checking and checking?
Third, I find it interesting HelloCosplay would bring up "the principle" of it, as if them making a mistake is so incredibly inconceivable to them. As if it's totally logical for me to shell out another $10 on top of the $30 I already paid for a wig I did not order, or how about 10% off something you can't use. That is what you are dealing with when you order from them.
26 de febrero de 2013
Opinión espontánea
Respuesta de hellocosplay
Dear Customer, thank you for your order first. But as we have checked and checked for you, we are SURE the wig sent to you is CORRECT!
If it is our mistake, surely we should be responsible for it, exchange or refund or send a new wig to you, any way OK! But dear, it is not our mistake, we have checked and checked again, explained and explained again.
We refunded you 15% of the payment because you are unhappy and our manager said you are my respectable customer, we need to try our best to make you satisfied. But that don;t mean we can do any thing more for you.
It is not for money, but for our principle. Maybe we refund you 30USD then you keep the wig you will be happy, and for us it is only 30USD lost, but it is not the way we should take, we hope you understand. If you still don;t take our explanation, we only can say again, you send the wig back, then we refund you, OK?
Godt og dårligt
Jeg modtog mit cosplay efter en uges tid. Det var i fin stand og god kvalitet.
Men så modtog jeg en regning fra UPS om fragt. Men fragten havde jeg allerede betalt på deres side, så det kunne jeg ikke forstå.
Men god kvalitet. Man skal bare regne med at der kommer lidt uventet oven i prisen.
8 de octubre de 2011
Opinión espontánea
Respuesta de hellocosplay
dear customer, thank you for your feedback, you are an old customer of our company, have placed two orders on our site, we are so glad to see you are satisfied with our service and products.
about the extra fee you payed, we are glad to explain here:
As you are in Denmark, your customs are very strict, when you purchase goods from other countries, your customs will require you to pay customs duties. Your customs authorizes UPS to charge you in the delivery of goods of this tariff. That is what you mentioned "the payment of additional fees".
Generally customers in countries like the United States or Australia do not have to pay to the Customs because their customs are not strict, customers in Denmark, Germany or Italy may need to pay customs duties because of the strict customs.
When you purchase from our site , you only payed for the making cost of the goods and the shipping cost, tariff is not included (Please read the shipping instructions of our site), so the tariff need to be paid by you.
Pls do not worry dear customer, your tariffs is charged according to the value of your package, based on law, it will not be very expensive.
we are so sorry for the misunderstanding, if you have any more question, pls feel free to contact our customer service, we will reply your mail ASAP.
welcome purchase from us again :)
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