Hertz Opiniones 

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My review has gone from one star to five. I was charged for damage to the car and I cannot dispute if I did or didn’t do it. However, Hertz have been amazing sending all the information I need to claim from my excess. My excess insurance have been asking for copies of everything and Hertz have responded to every email quickly. I cannot fault their support.

Ik wil een review achterlaten voor de ongelofelijk vriendelijke Yana van Hertz. Zij heeft mij ongelofelijk goed geholpen en was elke minuut super lief en zorgzaam toe naar mijn probleem. Een van de beste customer experience die ik heb meegemaakt in mijn leven. Dankuwel Yana! 😊

J ai loué ma voiture chez Hertz via une plate-forme de location. A l aéroport, l'empreinte de ma carte bancaire à été prise pour la garantie. Je rends la voiture dans les temps et les conditions. J'ai été débité de la location alors qu'elle avait été préalablement payée. J'en informé Hertz ainsi que la plateforme. Tout le monde fait la sourde oreille et personne ne veut me rembourser. Au final j'ai payé ma location à double meme apres de nombreux mails d'explications. Et même pas un geste commercial alors que la plateforme l a fait sur lassurance payee aussi à double. Je trouve c'est incorrect de la part du loueur de voiture ! Plus jamais chez Hertz !

Horrible experience with Hertz at Charleroi Airport.

I had a fully paid, confirmed booking via Booking.com. Upon arrival, the agent refused to give me the car, saying my HSBC UK credit card "doesn't work in their system" — without even trying to process it. The card is valid, has sufficient funds, and works worldwide.

No real explanation, no attempt to help, just “sorry, nothing we can do.” I was told that normally they don’t refund, but they might make an exception for me— which felt like a mockery - I wasn't given a refund anyway.

This caused major disruption to my trip and was handled with zero professionalism or care. I will never use Hertz again at this location and strongly recommend others avoid it too.

Absolutely dramatic experience....agency CRL airport does not pick up, if they do they are utterly unhelpful, strictly zero flexibility or a capability to solve the problem, so either they feel embarassed or are rashtly agressive. It feels like talking to a computer. To Hertz management: Please let your agents do their service work and allow for flexibility, you are being disrespectful to your customers and to your staff that became mere bureaucratic agents. In the meantime that s my last rental with you.

Due to airports strike, my flight from Athens to Brussels moved 20 hours later. Although i modified my reservation, when i arrived at Hertz's desk at the airport holding a 7 months baby, the employees refused to give me the car i reserved because i had to be there three hours later...!! "This is company's policy" i have been told.
I cancelled immediatelly my reservation, i gifted Hertz what i had prepaid and i will never use this company because "my policy says that you exist cause of us". Bye Bye

Dirty vehicles full of sand when collected. Hertz customer service took almost a week to answer my complaint email with no solution offered. Booked 3 times with Hertz and twice with Thrifty in the last 6 months. I was always happy. Saddened to have this poor experience.

Ik ben zeer teleurgesteld in de service van Hertz Charleroi. Het personeel was uiterst onvriendelijk en toonde geen enkele bereidheid om te helpen. In plaats van een oplossing te bieden, laten ze klanten in de kou staan en maken ze de situatie nog moeilijker. Het voelt alsof je als klant totaal niet serieus genomen wordt. Absoluut geen aanrader!

Impossible to reach through on their customer service line. Just tried calling 4 times. After going through all the annoying menus and waiting for about 15m they just disconnect the call. Great service guys. There is nothing more frustrating than trying to talk to customer service and having to waste half a day to try and do so.

Je suis extrêmement déçue par mon expérience avec Hertz à l'aéroport de Zaventem (Réservation n° 795259094). Dès la prise en charge du véhicule, des alertes critiques étaient présentes sur le tableau de bord, notamment concernant la pression des pneus et un entretien à réaliser sous 600 km. J'ai pris des photos de ces alertes immédiatement, ce qui prouve que le véhicule n'était pas en bon état de fonctionnement lors de sa remise.

Malgré ces problèmes de sécurité évidents, j'ai été injustement facturée 299,49 € après avoir rendu le véhicule. J'ai contacté Hertz et Rentalcars.com immédiatement après l'incident, fournissant toutes les informations et preuves nécessaires, mais je n'ai reçu aucune réponse satisfaisante ni résolution de la part de ces deux entreprises.

La négligence dans la préparation du véhicule et la gestion de cette situation par Hertz et Rentalcars.com est inacceptable. Le stress et la frustration engendrés par cette expérience sont considérables. Je recommande vivement aux futurs clients de vérifier minutieusement l'état des véhicules avant de les accepter et de faire preuve de prudence avec ces entreprises en matière de service client et de traitement des réclamations.

J'espère que cette situation sera examinée sérieusement et que des mesures seront prises pour éviter de telles expériences pour d'autres clients.

Worst rental company I had to deal with. What a shame, advisor said to fill up the car and the car was missing fuel to start with. Came back to the advisor he said the gauge is faulty. Was handing the car back and filled up and the gauge was fine. Told the advisor he said sorry thanks for the info.

Je viens de faire la même triste expérience qu’Ifakat Yuna à l’aéroport de Bruxelles.
Je n’en rajoute pas mais je donne un conseil :
Agence Hertz: À fuir!
Les employés sont malhonnêtes.

Si je pouvais mettre zéro, je mettrai sans hésiter pour cette agence hertz À éviter absolument, je voulais tes conseils et vous facture des frais de n’importe quoi. Une rayure qui fait moins d’un centimètre m’a été facturé plus de 500 € plus un plein D’essence alors que le plein était fait et des frais imaginaire ont été rajoutés. Ça fait des années que je loue des voitures, l’aéroport aéroport. C’est la première fois que je tombe sur une agence aussi minable d’escroc. On vous annonce 300 € et on vous facture 500 €, fuient absolument cette agence hertz.

Sono stato accolto con simpatia, sorriso, gentilezza e vera professionalità dallo staff della hertz di Linate ed in Particolare da Rosario il noleggiatore molto educato e cordiale.

Goede service vriendelijk in Brussel ZAVENTEM mooie auto's en makkelijk te overeenkomen goede Daels

Pleased with the staff and cars rented. Prices are Ok.
Sad that it takes so long for Hertz to release the bank guarantee. Rented 2 cars a few weeks ago and money has still not been returned...

After renting a Polestar from Hertz Charlerois for five days, which cost me €350, they charged me over €400 for low pressure in a tire!!

Compensation of more than 400 euros for just a warning light indicating low pressure in a tire, huh?!

I have been trying to contact Hertz for over a week. I made dozens of phone calls, sent emails, filled out web forms, nothing. No answer at all. I've tried Hertz Charleroi Airport where I rented my car, I've tried Hertz Netherlands, I've called Hertz Belgium in Zaventem and in the UK, they just don't answer the phone, try it yourself and you'll find out!! The only person I was able to speak to was when I called the Hertz number for new reservations, but he hung up on me when he found out I was calling about this scam.

No matter where you rent, Hertz will try to rip you off. A few years ago in Rome they made me and my family wait for an hour (with lies about there being no car etc.) so I got tired of waiting and right then they tried to get my signature on a bill with extra costs, which doubled my rental costs. That time I was there to prevent them from taking my money. This time they just waited until I was back home and then I got the bill with an extra charge of 400 euros for a tire that I could have inflated a little more at a gas station.

I feel so ripped off.

These people are a Ripoff.. Despite having a fully paid voucher from discovercars.com including all charges like airport taxes and a full to full petrol requirement (I filled the car before dropoff) I was billed extra 82.88 EUR for fuel and taxes. All these charges were paid for upfront and clear as crystal fuel policy and yet Hertz refuses to acknowledge any fault or compensation . Renter beware