Hertz Opiniones 

Tesla 3 besteld voor afhaling station Napels. Er stond echter een Polestar2 klaar, wat totaal niet vergelijkbaar is. 2 uren moeten wachten tot er een Tesla van de luchthaven aan kwam, half opgeladen. Als enige compensatie een korting van 10% gekregen op een toekomstige boeking. Daarbij nog 18% meer aangerekend dan wat op het huurcontract stond. Klacht ingediend via hun website. Alles netjes ingevuld. Bij het afsluiten krijg je bericht: Het is helaas niet mogelijk om uw verzoek door te voeren. U kunt ons contacteren via e-mail of telefoon. Factuur uitprinten gaat ook niet. Dit is geen serieus bedrijf.

The issue was solved, but they charged me one day more. I had to proved it was wrong. I always record the car before returning, conditions, fueling etc. It was enough for them to refund me back. But they should really be more careful before charging someone additional amounts.

Hired a car in Ibiza airport. Friendly staff and fast service!

Autant la location s'est bien passée et la voiture était très bien, autant je suis très déçue par le manque d'honnêteté et l'abus dans l'application de leurs tarifs pour les assurances offertes. Très déçue par le service après-vente également.
Très simplement, Hertz n'applique pas leurs tarifs annoncés dans leurs conditions générales. Ils m'ont facturé 150€ de plus que ce qu'annoncent leurs propres tarifs. Une erreur peut arriver. Mais le service après-vente refuse de donner suite et d'appliquer le prix correct, avec comme seule explication "nos conditions générales stipulent que les prix sont inclinables et modifiables de temps à autre". En réalité, ils n'ont pas modifié leurs prix qui sont toujours à ce jour identiques. Simplement, ils vous facturent le montant le plus élevé pour l'assurance, alors que selon leurs conditions générales, vous entrez dans une catégorie plus avantageuse. Bien entendu, une fois que vous avez été débité, il est facile de ne pas donner suite à votre demande.
Conclusion : malhonnêteté, abus de confiance, à tout le moins. Je ne sais pas si on peut aller jusqu'à parler de vol... mais facturer 150€ injustement, on n'en est pas loin.

Nice trainstation is an easy place to check in and out... Customer service were clear and helpful... The car was up to standard..

I rented it for 2 weeks almost.
Easy quick and no fus.

The cars are ready and unlimited KM's and no extra charges for crossing borders which ennoyed me about other rental companies.

Friendly staf, quick response.
Easy system to follow which does not need any extra attention to what so ever so you can enjoy your journey and not have to worry about it.

the operator in this agency is exemplaire, kind, professional, able to HELP solving your renting. Compared to the alongside competitors, this guy is a Sun where others guys drive you quickly into the rentals rules darkness (banks cards genres nightmare)

Luchthaven Athene, steeds weer vlotte, vriendelijke en goede service bij Hertz. Altijd nette en goede auto's.

Merci à Samir pour son professionnalisme ! (Agence gare du midi de Bruxelles)
Location parfaite, du début à la fin.

Outstanding experience, it took me more time to adjust my mirrors than the time spent at the desk to pick up the keys.

Perfect service, employees are super friendly and proffesional, no hidden costs afterwards.

Budgetvriendelijk en mooie wagen mogen huren.
Vriendelijke medewerker. Voor herhaling vatbaar!

Nous avons obtenus le service attendu, mais nous aurions préféré avoir un peu plus d'attention. A tres vite !

Oprindeligt reserverede vi en Opel Corsa. Da vi ankom, var der vagtskifte i Hertz. Vores medarbejder, som lige var mødt, havde glemt sin kuglepen. Som bytte for en kuglepen blev vi opgraderet til en Opel Mokka. Super service.

- minpuntje: lastig om te vinden (zit namelijk niet aan de centrale ontvangsthal)

Over an hour late, this was no good for me so had to cancel, still have to pay £30 cancel fee, funny if i was late collecting or returning they charge me, dont bother go to anyone else

They take advantage on customers who refuse to pay for additional coverage and have to leave the car on their parking out of their office opening hours by charging additional fees on their credit cards for already existing damages.

This is what happened to me and my husband last month: we decided to spend a week-end in Brussels and booked a car with Hertz via Ryanair website. We arrived at Charleroi Airport at 12:00 a.m. on 20th March and went straight to Hertz office. The employee asked for my husband's ID, driving license and credit card. He checked something on his computer and told us the additional coverage would cost us 27€/a day. We said we weren't interested, but he insisted saying that most problems like scratches, broken glasses and flat tyres weren't even the driver's fault, but we said we were fine. He gave us the car's key and a draft of the car with the already existing damages drawn on it and told us that given that our flight was at 06:00 a.m. on 23rd March, we would have to leave the document in the car and the key in their mailbox. I asked him how they would cancel the deposit (200€) on our credit card then and he said there would be no problem at all as it would automatically be cancelled. He didn't come with us to make sure everything was fine with the car, so we compared the damages drawn on the draft with those on the car and they seemed ok, but I still felt the need to take a picture of every single scratch I found on the before we left Hertz parking. Everything went just fine and we left the car – just like we found it three days earlier, that is, with no additional damage – on Hertz parking at 05:30 on 23rd March, with the document in it and left the keys in their mailbox.

On 26th of March, I checked our credit card extract and an amount of 209,87€ was still blocked by Hertz. I therefore wrote them an e-mail asking them to cancel the deposit but received no answer. I checked my credit card extract again on 12th April and the mentioned amount was still blocked, so I wrote them a new e-mail. I received an answer from a Mr. Sebastiano Rullo a few hours later saying that the referred amount would be debited from our credit card to cover for two scratches on the rear bumper and sent me some pictures of the so-called damages we caused. I had a look at the pictures and of course the mentioned damages were already there when we picked up the car on Hertz parking on 20th March. I sent them the picture I took of those damages on 20th March at 12:37 a.m. and explained that we didn't cause those damages because they were already there when we picked up the car from their parking and that the picture I was sending them proved what I was saying and asked them to cancel the deposit on my credit card. I haven't got any other answer from them since then and they still haven't cancelled the amount of 209,87€ that will be charged on my credit card next month, so I decided to made this situation public. Never again will I rent a car with Hertz and will certainly make everybody I know become aware of what a fraud they are!