Highbridge Caravans Opiniones 

1278
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Did my first online click and collect order in the new system. It worked well, the items were ready for collection when I arrived. The staff, as usual, were knowledgeable and considerate.

Valorada con 5 estrellas sobre 5

Hi we spoke to Paul Chapman on our first visit and then on return visit. Paul was very helpful approachable and knowledgeable. We were very happy with the ladies at reception and also the team in th... Ver más

Valorada con 5 estrellas sobre 5

Great customer service, can't recommend them enough, especially Mike Ford and the caravan sales team, and the Reception staff at the Highbridge centre and the team at Highbridge Devon. So helpful in... Ver más

Valorada con 2 estrellas sobre 5

The sales process was fine and we bought a second hand Cara and and starter kit, deliver was promised to a campsite. After a couple of weeks we went to the campsite to spend a few days 1t was obvious... Ver más

Información sobre la empresa

  1. Tienda de artículos de campamento

Escrito por la empresa

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

Escrito por la empresa


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(1278)

35 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Bad customer service and attitude

They let us do a 6 hour round trip and 1.5 hour handover to collect a motorhome only to find accounts werent in on Saturday so they could not check the money had arrived!! (they knew we were coming to do a money transfer so why did they not say? We’d been advised not to transfer any money before checking the vehicle, just as well as it turned out!!) But they had confirmed on the phone that a transfer on a Saturday would not be a problem) We were surprised to see there was new damage to the back of the vehicle which they weren’t going to mention but my photos showed it wasn’t there before, and some bits missing from inside to make up the bed. We weren’t allowed to look at the V5C (later found govt site recommends you ask to see it and gives you a list of what to look for). We decided not to purchase and we’re refunded our deposit. Staff were very helpful when we were agreeing to purchase it but different staff were there on collection day with very questionable attitudes apart from the handover guy who was brilliant. Oh add to that our account was hacked a few days after we’d used it with them and they were the only retailer we’d used it with. When I let them know so they could check their systems or whatever they didn’t seem interested.
A very poor experience and we would never recommend them.

10 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

£200 including UPS Delivery.

£200 including UPS Delivery.

Ordered the Caravan cover on Sunday, delivery Tuesday, fitted Thursday. It fits a 1946 American Chevy truck, well enough to protect it when its outside.

Very pleased with the quality

10 de enero de 2023
Valorada con 1 estrellas sobre 5

Deceitful

Before anyone buys a caravan from Highbridge caravans Somerset please ask me and I tell why ?
Isn't that right highbridge aftersales team
Regards C Williams

24 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

An excellent experience at Highbridge…

An excellent experience at Highbridge Caravans. Nathan, the salesperson, Steve, the handover person and Julie who handled the final paperwork were all very professional, efficient and extremely pleasant. The handover was extremely comprehensive, exceeding our expectations. We are so glad we chose Highbridge Caravans for our new caravan.

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Team Member

Had a few queries today and Liz Francombe in the sales office has been lovely to deal with, very knowledgeable and friendly. A credit to Highbridge.

14 de noviembre de 2022
Valorada con 5 estrellas sobre 5

We had booked our caravan in at…

We had booked our caravan in at Highbridge for them to investigate a noisy brake issue. Unfortunately on my way to them we had a minor incident causing damage to skirt rail. Leighton and his service and repair team could not have been more helpful. The break issue was resolved without any quibbles, an estimate provided for repairs and sealant applied so as not further water damage could occur until repairs can take place. 1st class service by a great team. Thank you
. Keith and Rita

27 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have ordered my stuff

I have ordered my stuff
However I need to talk to someone but only got answer machine not good that.
And not enough time on machine to leave a message needs improvement.
On a good note you had what I wanted .you replied to my email and problem solved

19 de octubre de 2022
Valorada con 5 estrellas sobre 5

Repairs to our Coachman Laser caravan…

We purchased our Coachman Laser caravan new from the Devon Branch of Highbridge Caravans. We recently required some warranty work to be carried out and I can only state that the service we have received from the After Sales Service Centre at Teigngrace Devon Branch has been exemplary. Interest shown in the issues of concern, a schedule of the planned time in workshop and on collection a full description of the work undertaken. The Caravan was clean and the carpets vacuumed ready for our collection.
A special mention for Rebecca who had complete oversight of the work from the start to our collection. Thank you, we really appreciated your help and attention to detail.

19 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Impressed.

I only placed the order yesterday and the product had arrived within 20 hours and well packaged. A good range of products at very competitive prices. Email communication from the Company was timely and useful. After-sales easy to get hold of and informative, which I needed when I couldn't find out where an extra bit fitted. Turned out it was a bit for a Caravan and not needed on the Motorhome. Never mind!

8 de septiembre de 2022
Opinión espontánea

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